SalesNOW Software
SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including contact, deal, case and lead management, company tracking and sales reporting. It is also available for on-premise deployment.
SalesNOW allows users to take sales notes, log their calls, and capture emails automatically; train new employees by keeping corporate account histories of clients; gain a dashboard view of activities of sales representatives; and view various sales data, including next steps on leads, deals, and cases.SalesNOW also allows users to customize tabs, reports, and data fields and provides visual, graphical representations of sales forecasts, funnels, and activity reports. The solution offers a mobile application for Android, iPhone, iPad, and Blackberry devices.
SalesNOW is available on a monthly subscription basis that includes support via phone, email and through product tutorials and manuals.
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Mobile View -
Emails -
Case Management -
Desktop View
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8
55 Reviews of SalesNOW
Dave from Vericooler Packaging
Specialty: Manufacturing
Employees number: 51-200 employees
May 2018
May 2018
Sales Automation that actually helps Sales instead of Sales Reporting
If you don't have your own IT staff, and you want to sales automation, you won't go wrong with SalesNOW
Pros
Very Fast Implementation, Tools focused on what a sales guy needs, GREAT customer support!, GREAT value for the money
Cons
Light in the report area, but if you can do excel, the export functions will allow you to fill this gap easily. Also, I would like a little more sophistication in the sales funnel graphics, but hey, I'm spending 1/10 what the extremely lovely people at Salesforce would have scammed from me.
Danielle from CTI TOWERS
Specialty: Real Estate
Employees number: 11-50 employees
February 2018
February 2018
beginning stages
Pros
This product has been user friendly. All of our information is still being imported but the SalesNOW team has been extremely helpful
Gerry from L&L Insulations
Specialty: Manufacturing
Employees number: 51-200 employees
September 2017
September 2017
Very functional user friendly CRM.
Pros
Ease of use, economical with great mobile capabilities particularly mapping and voice dictation features.
Cons
Not as flexible with report customization as we'd hoped, although built in reports are very good.
Desirae from ClientsFirst Consulting
Specialty: Agriculture
Employees number: 2-10 employees
April 2017
April 2017
SalesNOW
Overall bang for buck is good, especially if you have a team of salespeople that are not overly tech savvy.
Pros
What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.
Cons
What I liked least about this product is that it doesn't seem to work well on iOS. You are unable to lookup contacts by email address and instead of opening up pages in a new tab, it opens them up in a new window.
David from Urban Greenhouse
Specialty: Other
September 2016
September 2016
SalesNow is a great CRM!!
Likes Best
Very easy to use. The set-up was simple and the back-end customer service was phenomenal!
Likes Least
There were a few glitches with the software when using Google email.
Recommendations
When looking for CRM, take the time to evaluate the service you receive. There is always a lot of heaving lifting on the front end of using a system. Make sure they are willing to help every step of the way!
Dick from Mtrex Networks
Specialty: Telecommunications
July 2016
July 2016
Easy to Implement, but Detailed in Scope
Likes Best
A large number of useable out of the box features, very minimal customization required. We were operational with 80% of our requirements in 90 minutes. It can also be easily customized if required, the edit tabs are well laid out and all fields can be edited.
Likes Least
Standard reporting is very good, when you do make some field edits, you do need to ensure the reporting properly catches them, we did have one or two glitches, but ntohing serious.
Recommendations
The Case Studies (trouble ticket system) seems quite good, and most CRMs (at this price point) do not have - make sure you look at it, if you need something in this area.
De from Krurapp Communications Inc
Specialty: Other
July 2016
July 2016
SalesNow a HUGE Boost to our sales system
Likes Best
We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service.
Likes Least
The only thing we found that we didn't like, is that SalesNow doesn't integrated with our email blast program iContact. But they do offer an integration with another email blast service which is free so this is pretty minor for us
Recommendations
I would recommend this to anyone looking for a CRM for their company. Reasonably priced, easy to learn , easy to use and awesome support - these days when you reach out to the help desk of many companies you end up more frustrated than you were when you started. That has never been the case with the SalesNow team. They are available by phone or email and have fulfilled many of our requests within minutes - hours and never longer than overnight depending on the issue or customization we have requested.
Helen from NetPower
Specialty: Manufacturing
November 2015
November 2015
Covers all we require. Flexible and customized.
Likes Best
Flexible and customized. The software has the users priority/security control and is easy to customize. The support is very helpful.
Likes Least
It is cover everything we need: opportunity tacking, order tacking and marketing. And, it is not expensive.
Recommendations
Evaluate the software functionalities, support and the price.
Jill from R4 Specialties, Inc.
Specialty: Other services
November 2015
November 2015
R4 Specialties/CFO
Likes Best
That it was helpful to see what we had in quotes and what we won as a job.
Likes Least
It did not work too well on Iphones. My outside sales people could never use it on their Iphones. Every time they tried putting information in on their phones after meeting with someone, it would delete it. It would never save and never sync when they would come into the office.
Recommendations
The Salesnow team is very helpful and the software is great through a computer but not good on a phone.
Melody from Grocery Equipment Sales LLC
Specialty: Retail
October 2015
October 2015
SalesNOW review
Likes Best
Easy to use. I am not using all of the features yet, but will as the business grows.
Likes Least
I can't look up a contact by email address. I don't like new windows opening all the time.
Recommendations
Make sure that you are using as many as the features as possible so that you have a full understanding of the product.
James from Keystone Mutual Insurance Co.
Specialty: Insurance
July 2015
July 2015
Good; Needs to be Faster
Likes Best
Vendor support. Ease of navigation. Ability to tailor it.
Likes Least
Very slow speed with several functions. In our case, this is particularly the situation with the Deals area.
Recommendations
None, other than what I have included in this review.
Brent from H3O
Specialty: Construction
July 2015
July 2015
Simplifies daily activities.
Likes Best
SalesNOW is very user friendly. The ease of building a Client Data Base and then utilizing for scheduling calls or meetings and then carries over to Outlook. This software is also very easy to customize to fit the flavor of how you want this to work for your organization. I really enjoy being able to generate Sales Reports of various types for meetings and sharing with the rest of the sales team. Also helps me to stay involved in other sales reps activities.
Likes Least
Nothing really comes to mind right now. Anytime I have had a concern, customer service has always helped resolve any concerns or questions.
Recommendations
Give this a try. It has simplified our process in how we schedule, plan and prepare for our daily business.
Denise from Aegis Films
Specialty: Manufacturing
July 2015
July 2015
Sales Now is a great CRM
Likes Best
When we were setting up our branch, the staff was very helpful and took extra steps to show us little tricks.
Reports are easily ran and notes can be followed up on easily.
Likes Least
There is not something I do not like about the product. My inability to use it like I want to comes from me not taking the time to dive in and spend time playing.
It purely a user issue -
Recommendations
Compare the ones that interest you and do not hesitate to call the Sales Now staff with any questions. You will find they are very helpful.
Kim from 33 Carpenters Construction
Specialty: Construction
July 2015
July 2015
Customer service & Support
Likes Best
This is a great company to work with, their support and customer service exceeds majority of tech companies out there. It's nice to work with people who actually know who you are when you call them.
Likes Least
I have no negative feedback about the company or the product.
Recommendations
The customer support is probably the most important factor when working with app/computer based issues- always talk to support people when looking into new programs. It will definitely help you to decide on what is easier to use. The "live chat" feature or email support doesn't necessarily get you resolution to an issue as soon as you need. So if the company has great support staff to call and speak to- it can make working with the program's so much easier.
Sara from Plastic Industries, Inc.
Employees number: 501-1,000 employees
August 2018
August 2018
SalesNOW 5 stars across the board!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The SalesNOW team is amazing! 5 stars across the board
Pros
Ease of use
Ease of customization
Outstanding customer/technical support
Cons
I have been using the software for over 2 years and I have not found a challenge to speak of.
Patrick from Metrowide Appraisal
Employees number: 11-50 employees
August 2018
August 2018
SalesNOW Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back!
Pros
High level of security. All information is easily retrievable. Great CRM which tracks everything!
Cons
I don't have any complaints as this software does what it's supposed to do!
Sharon from Elite Product Solutions LLC
Employees number: 1 employee
August 2018
August 2018
Great tech support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I realized that help is always at the end if a phone call. Anytime I reach our for guidance or help with Sales Now issues are resokved.
Pros
Very easy to use and customized to my business.
Cons
Don't have a person to send sales orders to and have them update the account.
Chris from Plaza ADA Solutions, Inc.
Employees number: 2-10 employees
August 2018
August 2018
Basic & a bit clunky, but excellent support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Straight forward, intuitive, and comes with exceptional service.
Cons
All but the most basic of customization requires assistance. User interface feels dated and clunky.
Lynn from Pirrello Enterprises
Employees number: 2-10 employees
August 2018
August 2018
Great Software & Support
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Now we actually ARE keeping track of what is going on with Leads and following through to the Deal. I can see an improvement in our sales - for the better!
Pros
The service, support and ease of use of the software.
Cons
The only problem we had was getting people use to using this.
Kristy from 3D Metal Homes
Employees number: 2-10 employees
August 2018
August 2018
Great Program...Better Customer Service!!!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I use SalesNOW to keep track of clients and vendors. I was able to use SalesNOW seamlessly with my lead generator so that when each lead came in all the information was already entered into SalesNOW. I loved the ability to attach bids and other documents to each contact. It makes it easy for different departments to look at one contact and see everything that has been done with that client including any paper documents.
Pros
SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs.
Cons
I don't have anything negative to say about SalesNOW
Chris from Prodigioso
Employees number: 2-10 employees
August 2018
August 2018
The best CRM
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Customizable and fantastic customer service
Cons
Old style design and layout of screen options
TONY from Star Tractor Ltd.
Employees number: 11-50 employees
August 2018
August 2018
Good value, necessary features, no frills
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall a very positive experience. Very good and accessible tech support. Good price point. Has all the features I "need" (would like to be able to scan business cards with OCR directly into database).
Pros
The lower cost as compared to other options.
The minimalist design - I use a fairly high percentage of the available features, whereas other products I looked at, I would have utilized a very small percentage of the available features (and consequently would have paid for a lot of features I would never use).
Cons
It is quite slow at times, especially when sorting / filtering / searching.
Lack of ability to scan business cards.
Clunky navigation at times. For example, when entering a new company and then adding a contact, once saved, it goes back to my main screen of alphabetically listed companies. Then I have to find the company again, open it, and add another contact.
Michelle from Timberwood Panels
Employees number: 51-200 employees
August 2018
August 2018
SalesNow - the CRM that does the job and more
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I have been dealing with SalesNow for many years now and I have always found the team at SalesNow extremely helpful and while there are many CRMs out there with many features I find SalesNow the most flexible for our needs.
Pros
The flexibility of the product - with the ability to customise where required and the most efficient support around.
Cons
I am "nitpicking" when I say the GUI could do with some modernisation.
Andy from Saf-T-Glove
Employees number: 11-50 employees
August 2018
August 2018
Amazing product!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Any issues that came up was resolved within hours.
Pros
The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money.
Cons
I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner.
Mark from Peak 8 Solutions
Employees number: 1 employee
August 2018
August 2018
Info
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Very happy
Pros
Easy to use and great customer service, I would highly recommend
Cons
There is nothing that I don't like about it.
Marshall from Mid-Atlantic LECET
Employees number: 11-50 employees
August 2018
August 2018
Great product and service for my business
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW!
Pros
The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.
Cons
There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion.
Timothy from Monarch Steel
Employees number: 201-500 employees
August 2018
August 2018
We need Sales...NOW!!!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Great company...great people...great product...great potential.
Pros
There are three primary reasons to consider SalesNOW as your CRM...
1) The upfront Qualifying and Profiling of your needs is critical in providing the right solution for your biz
2) The ability to customize fields and create your specific template is awesome
3) The people at SalesNOW actually care about helping you create a viable solution to your needs
Our company really is a customer...and we are very satisfied with the product and the experience.
Cons
I would like to create forms and templates...but we are on a budget.
Mallory from Brandon Miller Group
Employees number: 2-10 employees
August 2018
August 2018
SalesNOW Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
I really like SalesNOW - they are super attentive and it's great for someone who is lookign for a CRM at a great price.
Pros
I really like how customizable the software is and how available the support team is. Also, the price is great!
Cons
The software has its limits and is a little clunky to use. Also, every time you want to make a change after the initial setup, the customization fees can be steep.
Dudley from GENESIS MOBILE X-RAY, LLC
Employees number: 11-50 employees
August 2018
August 2018
Highest Quality CRM on the market
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
SalesNow keeps me in communication with my Sales Team! I have used other CRMS but nothing works Like SalesNow! Look me up on LinkedIn I will tell you how they have customized it for our needs!
Pros
Me and my team use the mobile app daily! It works great and SalesNow customized it specifically for our needs! It keeps me up to date in real time with my Sales Team!
Cons
No cons here! If I had some cons they fixed them in the first few days!
Ben from IFCO
Employees number: 51-200 employees
August 2018
August 2018
IFCO - review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Mark Durst and his team are very attentive to our needs. They go above and beyond to meet our expectations. They are very responsive and offer great problem solving solutions.
Pros
The system is very versatile and allows us to be creative with our solutions.
Cons
At times the program can be slow to load.
Chris from TWGW Inc. Wilson's NAPA Auto Parts
Employees number: 201-500 employees
August 2018
August 2018
SalesNOW Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW.
Pros
Cost/Benefit is very good
The staff at SalesNOW is very responsive and eager to help
Cons
It is generic so some things do not relate directly to our business model
Nicole from Black Press Media
Employees number: 1,001-5,000 employees
August 2018
August 2018
Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pretty great, they always get back to you at a reasonable time, polite and the product is overall really great to use.
Pros
I like the layout on both the app and computer, easy to use and maintain
Cons
Email integration is not part of salesnow
George from Eaheart industrial Service
Employees number: 51-200 employees
August 2018
August 2018
Great Support and Responsive
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it.
Pros
We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years.
Cons
Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less.
Sarah from Hotel Resources
July 2018
July 2018
Great product! Very affordable and versatile for our sales needs
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
We switched to SalesNow from a much pricier product and couldn't be happier. Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING! Our Account Manager, Caleb, continues to go above and beyond! I have recommended SalesNow to many of our clients and wouldn't hesitate to recommend to anyone needing a highly customizable, versatile, affordable sales solution.
Cons
There are very few cons. Anything challenging we've encountered, we've been able to find a solution or workaround, thanks to our account manager and the development team.
