SharpSpring Software


 

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

223 Reviews of SharpSpring

 

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Software Advice Reviews (42)
More Reviews (181)

Showing 1-20 of 42

Chelsea from Global SOF Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

New to SharpSpring but loving it so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Customer Support and Onboarding Help
- Quick responses from Dev Group when recommending new features
- Great way to track customers and sales
- Awesome for marketing automation
- Gives you control and a lot of insights
- Helped me get rid of a few different softwares I was paying monthly to do different tasks

Cons

- Doesn't have an overarching "Campaign planner" like I really want in one of these softwares, but I couldn't find something like that anywhere
- They are newer, so are still working on improving some of their features, like their email editor and including Instagram in social posting

Review Source
 
 

Socrates from Panos Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

great software but wasn't ideal for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Was not for me but I can see where the need is for this type of application.

Pros

The pricing structure is ideal. integrates with a lot of major CRM platforms and other business applications so it's easy to get fitted into your work structure. The marketing automation features are gold.

Cons

The program will glitch often so if you're doing small tasks like sending external emails, there's a chance it won't go through so it's good to run small tasks like that off the application if the emails are important. Customer service is difficult to get a hold of.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Sharpspring meets all of our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's incredibly flexible and meets all of our crm and marketing automation needs. Its also the perfect price point for SMB's.

Cons

The only area that can be improved has to do with their marketing automation. They have some great email templates but I wish there were a few more.

Review Source
 
 

Stacy from Health and Housing
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Fantastic Marketing Automation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The real-time sales alerts and sales reporting features are phenomenal and relatively easy to set up and use.

Cons

This software is on the pricey end comparatively, but if you compare features head to head, it is a good value.

Review Source
 
 

Donald from Rialto
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

SharpSpring was great for a while.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is worth using in general for smaller companies.

Pros

Early on, SharpSpring was great. It was efficient and fast, and the price was very fair//competitive.

Cons

Unfortunately, being publicly traded leaves the shareholders in charge of the company. This can lead to quick price changes and odd business strategies.

Review Source
 
 

Carolina from Maiga Crochet
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A good marketing tool for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Is a very complete platform offers all the features you need to start marketing especially if it is a small business or that is just starting, it allows you to maintain constant communication with your customers and create campaigns, newsletters and everything you need from the marketing automation

Cons

The biggest problem is the amount of time that must be invested to learn how to use the whole platform, besides that everything must be configured from scratch

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good automation marketing!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tried them out with liking the fact that it's a month to month contract and at a lower cost than some of the others. Love the ease to integrate connectivity with other systems.

Cons

Had some challenges with getting helpful support. There are a lot of features so there may be a learning curve. I found it to be on the easier side as I had an idea of what I wanted. Give them a try. It's a low risk.

Review Source
 
 

kim from TJM
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

How can they get support so wrong?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

so easy to get this right., invest in people and keeping them,

Pros

they product is good - its just the make us look like a tit in front of our customers by handly doing any agency support, any initiatives or pricing is communicated after they have taken effect.

Cons

the support and comms. It stinks. They also have a very lasise faire approach to dealing with things.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

SharpSpring a Solid Software Choice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the very first marketing software I was introduced to. Quite easy to use and set-up for the exact needs you have. Great way to get your feet wet.

Cons

Service isn't the best and unfortunately, I don't feel that they continually update the software as much as they should.

Review Source
 
 

Tim from Enliven
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Affordable CRM & Automation Solution - Not as user intuitive as we would like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SharpSpring is a full-featured marketing automation solution. It has analytics, automation, social calendar, landing pages, visitor insights, a CRM, all built in. And it's a fraction of the cost of some of the other big players.

Cons

It seems a bit clunky in terms of usability. It's also not as customizable as we would like. For instance, we had to move to a different CRM solution instead of using the built in solution, due to not being able to customize it to meet our needs. We've also found customer support to leave much to be desired.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they had a service-specific integration, I would use it as well to complement what we already do through Sharpspring.

Pros

It is incredibly easy to use, customer service is great, and it is highly customizable if you are trying to integrate into an existing system or 3rd party platform.

Review Source
 
 

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple, Intuitive and Powerful for CRM and Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is definitely a contender when you're looking for a marketing automation or CRM platform that will allow you to tie easily into your website and trigger actions based on a sales funnel.

Pros

SharpSpring offers some advanced functionality that you would expect to find in much more expensive CRM / Marketing software options, but in a friendly and intuitive interface that invites the user to learn more. I loved that integrating website actions into the platform to trigger marketing emails was so easy to execute, and I was able to use advanced functionality within the platform after only a few minutes of review -- even though I had no training.

Cons

I kept running up against hard stops, and a few system limitations that were frustrating. Integration wasn't as one-click seamless as some of the other CRM/Marketing automation platforms that I've used. However, for a small-to-medium sized business, SharpSpring is a great option. Advanced marketers may find a few expected features lacking or difficult to find, but not many.

 
 

Mark from Amphora Brand Design/OEC Graphics
Specialty: Marketing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSprings capabilities are strong as the leaders in the industry and user interface is intuitive. It is helpful as an ad agency to be able to white label the product as our own and resell it many times over. It provides additional revenue stream on a regular basis. The challenge is having it functionally operate as advertised. We've had a few trouble tickets when we couldn't get it to do what it is supposed to do.

Pros

White Label software with the ability to resell at a profit.
Intuitive user interface.
Provides additional monthly revenue stream for content development and management.

Cons

Functional operation meeting expectations.
Some challenges setting campaigns up and have them working properly without customer service.

Advice to Others

You get what you pay for. SharpSpring is a very viable product with some great promise. My perception is they have a way to go compared to leaders in the category, but they also cost much more.

 
 

Lou from Footwasher Media
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Price and functionality is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using and recommending SharpSpring almost exclusively since we started investigating and trying marketing automation platforms three years ago. It's the best of all platforms for our business, which focuses on startups and small businesses.

Pros

Ease of use, affordability, broad functionality and ROI

Cons

Customer service is limited. The agency is the first line of service, with escalation to techs at SharpSpring. but that's also how they keep costs down

Advice to Others

If you already have a marketing automation platform and you have people who are working on them full time and are well trained, there is no reason to switch. But if you are considering getting a platform and your marketing and content teams are inexperienced and under trained, this is a great tool to acquire.

 
 

Colin from Root Deeper Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Robust feature-set for great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run an agency and B2B Adwords marketing is a specialty of ours. Integrating Sharpspring with our PPC campaigns allows me to look at the lifetime value of the leads we bring in, and tie specific sales, and revenue amounts, back to my ad campaigns to see real ROI for clients. This is critical for profit-driven marketing. Also, the CRM and tracking features allow clients to more effectively nurture leads across longer sales cycles in B2B and high-value conversions.

Frankly, you don't have to use all of the tools to have it worthwhile. If you have a use case where you're actively selling to customers along a not-short sales cycle you really should have something like this.

Pros

Good company. I had an issue I had to take up with leadership and they solved it in a very fair and honorable way. I CANNOT say that about their competitors.

The value for the toolkit is super good, especially if you get it through an agency as they focus a lot on partnering with agencies.

Cons

They've had some growing pains. Some things are not perfect. But I'd rather work with folks who have integrity and are CONTINUALLY working to improve the product. Other companies spend their money trying to lock you down to use their product. They spend a LOT on marketing. Sharpspring focuses its resources on developing the most awesome product for money out there. It also has a very open API so you can make it talk to other products (like if you already have a CRM you use). Sorry, this is cons. The point is there are some things that are not graceful. Like where you would want a notification that an action is complete but it doesn't tell you and you have to look carefully. Some things are a bit ungraceful. It gets it done, but you have to learn the ropes.

Advice to Others

It's good to work with an agency that knows what they're doing to fully maximize your value. Things go much more quickly with some of the setup and API integrations for someone who does this all the time vs. someone doing it the first time.

Shop around on price if you do go with an agency. Some may have a larger markup than we charge.

 
 

Michelle from SouthAmerica.travel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good starter software for Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good starter software for people with a smaller budget looking for marketing automation. The workflow tool is not good, it takes some getting used to and help from SharpSpring to figure it out. The web-tracking and visitor ID is great! The email builder is good as well and very easy to use. I have not taken advantage of the other tools, like the landing pages, because I like using unbounce for this feature. I had hoped they would create more reporting features, but this is not something that has changed and is rather disappointing. If you want to create a report you must create a list and export.

Pros

I like the email builder, visitor ID, campaign tracker.

Cons

Poor reporting.

Advice to Others

This is a god starter software. If you are working with a separate CRM, make sure the integration will work either directly or through Zapier. We ran into a lot of issues when looking to integrate with a CRM. You're rather limited here.

 
 

Kim from tjm
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

good product - abysmal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product was sold that you could track to keyword level - you can't
Outside of that, the product looks good and has some cool features.
The support on it is a nightmare - they don't do the basics right like answering emails and the support line is barely answered or if it is, then you just get a case logged.

Pros

some of the functionality

Cons

the support - the support - the support!

Advice to Others

it is much harder to implement than how it is sold. Do not expect good support back.
Give it

 
 

Kevin from Communiteers
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A lot of functionalities for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSpring provides a lot of functionalities for a great price. A few examples: Visitor ID (identify your website visitors), create and customize landing pages and email templates, schedule your emails, set up tasks and workflows and get notifications for almost anything you want.

Pros

Easy to use. A great support team. Every Friday a great and helpful Springboard Live webinar (online training). Responsive mailings. A lot of information about our clients. Some good (basic) email and website reports.

Cons

They've got sometimes a few problems with their software, but they help you as fast as they can. You can add and edit custome fields, but we need more options and it should be easier to use them.

Advice to Others

Take a look at what you want to use. Why do you want to use Marketing Automation? Do you need all the stuff or do you want something in specific? SharpSpring is a great software at a lowe(r) price.

 
 

Michael from Go Left Marketing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Sharpspring: With Great Value Comes Great Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been on the Sharpspring platform for nearly a year now and it has changed our agency. Back in the day (you know, a "whole" 8 years ago), inbound marketing and the software that supported its methodology was not a very crowded sandbox. But now there are all kinds of full blown platforms and other software stacks - needless to say, the playground is getting full. What made Sharpspring appealing to us what how it allowed us to "handle the transaction". Our clients know we use Sharpspring but they continually refer to it as if it were "our platform" - this instantly changes the way they (and prospects) see us.

That being said, it has not been without its bumps and bruises. There have been times when features just didn't seem to work or required some guesswork (i.e. - building dynamic lists based on lead info seems to be hit or miss and the email builder is a bit clunky). In all fairness, we have just been too busy to become fluent in all aspects of the platform so this gripe may totally be on us, and not Sharpspring.

All in all, I don't see us moving in another direction any time soon. We are a growing agency and we have hitched our growth to that of the Sharpspring platform.

Pros

Positions our agency as the resource.
Up and running in a matter of minutes.
Because of the quick implementation, a quick ROI to the client is much easier.

Cons

Parts of the platform are still clunky.
On rare occasions, the platform cannot be reached.
Because of its age, integrations are still limited.

Advice to Others

If you are a growing agency or business you owe it to yourself to at least give Sharpspring an opportunity. The way it is priced and is ease of implementation will give you and your clients early wins, especially if there hasn't been a platform like this in place yet in your agency or business.

 
 

Shawn from ServiceTrade
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring destroyed my database and support was nonexistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TLDR:
- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Let's start at the beginning. The sales process was confusing thanks to SharpSpring's disorganized channel model. I was unable to buy directly from them because I happened to speak to one of their resellers after I initiated a conversation directly with SharpSpring. This doesn't seem like a big deal, but it slowed down the purchase which I was trying to expedite. Furthermore, it took about a month for them to find me two relevant reference customers to speak with about their experiences with SharpSpring.

Next, implementation and support were terrible. Because I purchased through a reseller, I was unable to work directly with the SharpSpring team to get my data imported and integration set up with SalesForce. My reseller didn't have the experience to accomplish these tasks, so they ended up working with the SharpSpring team and looping me into a frustrating game of telephone that further extended my implementation time.

As painful as the sales and support experience was, the most critical problem was the complete corruption of my database. SharpSpring managed to swap data on leads such that email addresses, phone numbers, names, and other data was randomized such that a given lead name could have a different email address and phone number associated with it. I didn't catch this issue until it impacted about 70% of my database, causing complete confusion in our sales and marketing efforts. After disconnecting SharpSpring, I was able to clean up some of the data, but I still have a mess on my hands and have sunk a substantial amount of time into cleaning up my data.

Where was support during all this? Practically nonexistent. It wasn't until I emailed as many contacts as I could find at SharpSpring with the threat of abandoning the platform that I finally received limited help.

Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

As mentioned above:

- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Advice to Others

Don't do it. Explore other options. ANY other option will be better.

 
 
 
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Showing 1-20 of 181

Giorgi from Philip Morris International
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy to use yet very effective automation platform

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, we are happy using this platform as one of the platform for marketing automation. It's a big time-saver with well managed and implemented automation functions/features.

Pros

This product we first got as a package from the agency that are providing us with marketing automation services. Since then, we started using it on a daily base and there hasn't been a single requirement from us that couldn't be satisfied with this tool automation-wise. Indeed, it's quite a hardworking thing to get used to it in the beginning, setting up the campaign, etc. though it's totally worth it. Now it is fully used for marketing and leads generation. Overall, we are happy with the performance.

Cons

As I mentioned above, the platform is quite overloaded with lots of functions, that might sometimes be confusing and not that easy to learn how to use them. A bit of more filtering of the functions in the user interface would be more useful. However, all of the features/functions are super useful once you know how to use them.

Review Source: Capterra
 

Lisa from 3SI Security Systems
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Some good, some bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I said, the customer data and lead scoring are definitely helpful tools and not something we had previously. I would recommend it for that with all the other caveats in place. It depends what you are trying to accomplish.

Pros

Good tool for collecting customer data. Provides scoring options so you can rate your leads and contacts. Email customization and a/b testing tools are helpful.

Cons

Creating emails is not easy and formatting options are limited. Biggest drawback is that the emails are not compatible with Outlook. We are b-to-b and most of our customers use Outlook so this is a problem. The emails work, the formatting just gets very messed up and that is frustrating. Finally, the model is that all support is provided through your agency so even for very simple questions, there is no one you can call or chat/text with. I didn't know that was the case when we went with SharpSpring and that would have been a major factor in our decision.

Review Source: Capterra
 


September 2018

September 2018

A tool with great potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So many functionalities, I mean it's difficult not to see the appeal

Cons

It can be ver y ovewhealming and it's important to know how to use it first

Review Source: Capterra
 

Israel from Ready Artwork - Websites, Design & Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

A little on the complicated side!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My overall experience has been ok. Ease of use is a HUGE deal for me.

Pros

The main pros about this software, is all the features that it offers. I think in a marketing perspective it does offer many extra tools that can be important.

Cons

The cons is usability. Honestly guys, this software overall is hard to use. It doesn't offer many features for newsletters and landing pages and it requires knowledge of code to get something to look exactly how you want it to.

Review Source: Capterra
 

Rebecca from A-Bullet Advertising & Design

July 2018

July 2018

Designing forms and pages is quite clunky and limited.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I believe the automation works well, and I like the reminders and progress reports. I am just the designer.

Cons

Design options are limited and the interface is clunky. No interface to include PayPal or other payment options. Forms interface for Wordpress sites is limited to just one provider.

Review Source: Capterra
 

Richard from SearchUser
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Complete package for a reasonable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a marketing agency we work on a daily base with the Sharpspring Automation software and we use it for our own marketing as to drive leads for our clients. What I definitly like is that Sharpspring has a great support team friendly and always willing to help. The learning curve is quite steep in the beginning but when you get the hang of it is easy to use. The company keeps adding new features to the software. They also really listen to their users concerning feature requests and issue's. Overall I'm more than happy with Sharpspring Marketing Automation.

Cons

In my opinion the email builder is not what it can be but Sharpspring is still developing this feature and it keeps getting better.

Review Source: GetApp
 

Keith from OnYourMark, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

A wealth of marketing automation at your fingertips

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Powerful, yet affordable marketing automation platform, white-labeled, that helps us market clients and track results, truly feeding client sales machines. All at a very competitive rate, perhaps 20% of the cost of their closest competitor.

Pros

Powerful and highly-customizable marketing automation with great tracking mechanisms for positive visitor identification. Tracking visitors is amazing, including correspondence. See the SharpSpring site and request a demo, whether an end-user or digital agency. (We are both.) Not only on par or superior to competitors, SharpSpring is FAR less costly than the other guys.

Cons

A steep learning curve that is, perhaps, not quite as intuitive as it could be. Genuinely good people so far, from sales, to onboarding, to support. Good systems for support, though they could be better, especially given the sophistication of the marketing automation software.

Review Source: Capterra
 

Stephan from www.YouInFocusProducts.com
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

no customer sevice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

disappointed! I cannot say any positive things since for me the system does not work, e.g. we cannot add emails.

Cons

Very disappointing: I added emails to our newsletter list and always got message "successful added". But checking at the history I learned a year later that there were errors in our CSV so the emails were not added. I checked with customer service and they said our CSV list was ok so the complete system does not work. I am frustrated!

Review Source: GetApp
 

Meghan from Rivergate Marketing

June 2018

June 2018

Great value for a range of needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price and value. We are able to use the same software for all of our clients, who have a range of needs and budgets. Pretty much anything we would want to be able to do with a marketing automation platform, we are able to do with SharpSpring. Customer service is always extremely willing to help.

Cons

Sometimes the roll out of new features can be a bit glitchy and there is definitely a learning curve.
It really helps to know HTML. This solution is not the most cutting edge of all its competitors; for example, the personas option came well after competitors had already implemented it. So, that might be a problem for real early adopters, but it has not hindered our work.

Review Source: Capterra
 

Elizabeth from Art Unlimited

June 2018

June 2018

Good software, the support is ok but needs improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has a lot of options, and is easy to use. We were able to test new features easily.

Pros

The software is easy to use and does a good job. The prices are reasonable and they have lots of options included.

Cons

Their customer support team is young and doesn't know some of the more technical details. It takes several tries to get a solid answer.

Review Source: Capterra
 

John from #LetsGrow!

May 2018

May 2018

My choice for business development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SharpSpring combines all of the things I want without complicating my processes with the stuff I don’t need. And it connects and complements the right activities together in one platform that seamlessly fits into my business development approach. SharpSpring, like any of the popular systems, isn’t a replacement for smart business development. It’s a tool to make you smarter and more successful. It represents the best of Salesforce, Hubspot, Leadlander, Campaign Monitor, Social platforms, Google analytics, Post-it Notes and everything else, with a simple, easy to use interface that I call marketing magic. For less than a car payment, it has cleaned up my desk, made me better organized and put me in the driver’s seat of new business.

Cons

That I didn't discover SharpSpring sooner. What I wouldn't do to get back all the wasted time I spent trying to get the other top name systems to do what I want as easily and intuitively as this product.

Review Source: GetApp
 

Joy from Rule29
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Unrivaled Contact Management System

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Pros

SharpSpring has revolutionized the way we archive and communicate with our clients. We keep records of each person and their online activity. We deploy emails to promote our business and stay in touch with the needs of our customers. The interface is intuitive, clean, and multifaceted.

Cons

The email building tool can be a challenge to figure out at first, but easily used when you understand the basics.

Review Source: Capterra
 

Abigail from Marketing and Advertising

May 2018

May 2018

I use sharp spring for socal scheduling, great experience over all,

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Pros

The easy to use navigation and schedule features are great, I love the ability to post to fb and Twitter at the same time,.

Cons

So far I haven't found anything that I don't like on sharp spring, I am a new user so I will be looking it different features soon.

Review Source: Capterra
 


May 2018

May 2018

I use daily to create, edit and send emails to distribution lists, and then post to social media.

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Pros

It is incredibly simple and intuitive to edit a current template, copy to another version and modify, or even to create a template; adding distribution lists is fast and easy, sending is easy, and integration with SalesForce is great.

Cons

The templates provided for quick, custom emails are nice, but it is hard to customize them - there are limited options as to how to add text, edit a box to add an image/copy, etc. - it would be better if these were more modifiable and much easier than starting new template designs from scratch with code for users not fluent in html.

Review Source: Capterra
 


May 2018

May 2018

Useless and will take you if you want to cancel

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It was an average product. Very difficult to integrate with anything else. They really need to work on integration with other platforms. This was a huge problem.

Cons

BILLING COMPLETELY DECEPTIVE. THEY WONT LET YOU OFF THE HOOK IF THE PRODUCT DOES NOT WORK FOR YOU. WHO DOES THAT? THIS IS A SOFTWARE - ANY OTHER COMPANY WILL LET YOU CANCEL. NOT SHARPSPRING! THEY WANT TO CHARGE FOR AN ADDITIONAL 60 DAYS!!!!
RIDICULOUS - DO NOT PURCHASE!

Review Source: GetApp
 


April 2018

April 2018

Great cheaper portal

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Pros

This is a great option for customers who have a smaller budget, but want a portal. It is also easy to use so you don't have to be a web designer to make changes and create different things.

Cons

The blog features are really lacking. They don't look super clean and I usually try to find something else to use

Review Source: Capterra
 


April 2018

April 2018

Excellent value for the investment - great starter platform.

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Pros

Ease of entry for a new company or client is key. The platform stands up quickly and provides the fundamental requirements a smaller company needs. It's an excellent precursor to Hubspot.

Cons

It won't be a great fit for larger enterprises, but it really isn't meant to be. It doesn't do everything, but it does more than most small companies are currently doing.

Review Source: Capterra
 

Gary from 3Bug Media

April 2018

April 2018

Great Value For Marketing Automation

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I use it everyday for my business as well as for clients. If you do online lead generation and marketing and want to be able to track ROI online, this is the tool to use. Great value for your money.

Pros

From a price to value ratio, Sharpspring is hands down the best option for marketing automation software. They cater to marketing agencies and offer them great pricing. The interface is clean and easy to use and they add new features each week. Comes with a built-in CRM that is pretty robust and works perfectly with the automation software. Also integrates with Salesforce.

Cons

Missing chat capabilities and the landing page builder is pretty bad at the moment but is improving. They also tend to rollout new features before fully working out the bugs in existing features, which can leave you with many features that you don't use.

Review Source: Capterra
 


April 2018

April 2018

A bit lacking in features, but still a very solid contender.

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Pros

SharpSpring as a whole is much cheaper than alternatives and is low-risk due to monthly contracts instead of annual contracts, and is also easier to use. SharpSpring is also well known for being a good choice for agencies, being fully rebrandable and offering special features/management options for agencies specifically.

Cons

Like most software, cheapness and simplicity often comes at the cost of power, and SharpSpring lacks advanced features that more expensive alternatives provide.

Review Source: Capterra
 


April 2018

April 2018

Extremely feature-rich software but is difficult to use.

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It satisfies all my marketing automation needs. I can set up entire sales/marketing funnels and it helps with my lead generation.

Pros

It seems like Sharpspring can do just about anything. It's easily as rich in features as hubspot with far less engineers working on the software.

All of my marketing automation needs can be met by Sharpspring.

I really like the native forms aspect where I can create my own HTML5 form in the code and then simply add a small script from Sharpspring and it automatically maps my form fields to my Sharpspring back end.

Cons

It has a steep learning curve and isn't the most user-friendly. I am a web developer by trade and I struggle regularly with implementing various Sharpspring features.

Their documentation is very vague. They provide code samples with little to no explanation behind them.

Review Source: Capterra
 
 
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