SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.
SmartSupport allows users create articles with real-time editing, preview and publishing capabilities. It allows users to upload documents, videos, images and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging and more that helps users to find relevant information.
Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations and a configurable workflow.
Support is offered via phone and email during business hours on weekdays.
Brian from Midwest Foods
Specialty: Food / Beverage
Employees number: 201-500 employees
The customer support is great and the search function is fast and easy.
Being able to access information quickly.
There is nothing at this time that I do not like.
Pete from Abletex
On time, convenience, and customer support is generally good.
There is nothing to report about what I do not like.
Check pricing of other products before purchasing, as prices vary.
Patty from FAA, Department of Transportation
Quick response. They are very attentive and are always exetremely helpful.
I don't have anything negative to say about this product or this vendor.
I don't have any resomendations for others evaulating software like this.
Jessica from wal-mart
Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
The fact that I was really unsure on how to get started. People had to help me with this to get it going.
Take your time and learn it. For this is a great program and can help you do tons of stuff once you figure it out.
Amy from Norfolk Southern Corp
Ease of use and great customer service. Cutting-edge technology.
I do not have anything about SmartSupport that I do not like at this time.
I would suggest using it for at least five weeks to get a really good feel for its capabilities.
Heather from VBCPS
It is easy to use, and the customer service is great.
The technology glitches. Also, it would be nice to have one person to contact.
To play around with it to learn the ins and outs. That is the best way to learn.
Rebecca from University of Alaska
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Sometimes, the product can be difficult to navigate and a little confusing.
Look at how the customer service end of this product may be much better than others.
Samantha from Intel
Specialty: Software / IT
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
Make sure you look at things closely when you are doing the vendor demos, it is critical to understand what you are buying.
Stephanie from Standard Heating
Ease of use for everyday applications. Anytime I need help it is easy to get.
Nothing. Things go well when working with them, I would suggest them to anyone.
Take your time to really learn it, then it goes easier.
Kim from American Airlines
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
Faisal from CyberGlove Systems LLC
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Everything is working great.
Steve from BikeReg.com
This has been a great upgrade from our prior kb solution.
Ease of integration. Quality of conversion from prior kb by Safeharbor staff.
We have had no issues.