About Snapforce CRM

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.

At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.

Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.

Snapforce will automatically...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

13 Reviews of Snapforce CRM

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

December 2016

Phil

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Helps me to run my business

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

May 2016

Jenelle from Prestige Volvo

Verified Reviewer

Industry: Retail

Time Used: Less than 12 months


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2016

Snapforce is Great!

Pros

Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.

Cons

Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.

September 2015

Joseph from TGS Funds

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

September 2015

Snapforce is good, people handling it are bad!! Very BAD!!

A sales tool being sold by people who have no idea on how to handle clients is an oxymoron!! Not to mention the morons, well lets keep it clean. I was given the responsibility to choose the correct CRM for my company and I really did think I made the correct / best decision. Well not only was it not but I never was even given the common courtesy to have someone call me and end this mistake in a conversation, instead it was all done by email. So my company is out $240 and over $1700 billable hours and all I have to show are emails saying good bye!! Lesson, if you need a product with NO support / customer service this could work, if you need to have your money taken and dumped via email this works just perfectly!!

April 2017

Bill from MachineCleanse.com

Verified Reviewer

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Nice Solution Everything Came Together

Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.

Pros

Smart software, helped me configure it, new what I needed as I started to use it.

Cons

At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.

February 2019

Tony from Financial Freedom Mortgage

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2019

Looked for Lead Management Software for several months

All Good

Pros

Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex

Cons

Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.