Survicate Software

4.57 / 5 (23)

About Survicate


Survicate is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in a variety of industries. It offers a variety of ways to collect customer feedback.

Survicate feedback can be prompted by a variety of triggers including exit intent, page scroll, time delay as well as custom events. On page website widgets can be deployed to capture in-the-moment insights from current and potential customers.

Survicate can also ask follow-up questions or send calls to action based on previous answers. The solution comes preloaded with a number of premade surveys that can be customized. Surveys can be sent to targeted groups based on customer metrics.

Survicate offers a variety of appearance customization options as well as integration with a variety of popular marketing platforms. The solution is available to purchase on a monthly subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic)

23 Reviews of Survicate

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(16)

4 stars

(4)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 23 reviews

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November 2018

Jennifer from Marmalade

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy to use, customisable

It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Pros

User friendly set up of surveys
Can easily preview surveys before launch
Customisation options for survey visualisation and when/ where surveys appear

Cons

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

satisfactory survey software

I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Pros

You can integrate contact forms directly onto your website with this software.

Cons

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range.
From a user perspective, pop up surveys are irritating to the user and a dated feature.

May 2015

Anonymous

Verified Reviewer

Review Source: GetApp


May 2015

Great tool for conversion visits into leads

We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).

Pros

- "descrete" and smart design (not invasive for page visitors)
- intuitive user's interface
- cost efficient tool for an immediate growth of online leads
- smart tool for different online surveys

February 2019

Kinga from WeRSM | We are Social Media

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

Good to have Survicate in your toolbox

Pros

I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.

Cons

I would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.

May 2015

Anonymous

Review Source: GetApp


May 2015

Great app for a great price

I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Pros

- Cheap (compared to competitors)
- Sexy widget
- Super configurable
- Responsive support team

Cons

- Backend is slow at times

May 2015

Anonymous

Review Source: GetApp


May 2015

Survicate helps us generate leads

This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

Pros

lots of high quality leads, HubSpot integration

Cons

customization of widgets took us a while

May 2015

Michal from Brand24

Company Size: 11-50 employees

Review Source: GetApp


May 2015

Cool way to improve conversion rates

Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.

Pros

Easy to use, well designed, great customer service.

Cons

I wish there would be more integrations, although I know they are currently working on this.

May 2015

Anonymous

Review Source: GetApp


May 2015

Effective conversion optimization tool

Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

Pros

Easy to install and use, customer support, price.

Cons

As mentioned, lack of integrations with Unbounce and Optimizely.

May 2015

Karl from Cloud Testing

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2015

Effective conversion optimization tool

Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.

May 2015

Peter from TestArmy

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

May 2015

Survicate helps us generate leads

This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.

November 2014

Jakub from BMW Poland

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

Support for lead generation and gathering prospect insights

While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).

June 2015

Andrea from DataManent

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2015

Great!

No cons, just pros. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit). Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions.

June 2015

Jakub from Inspiring Solutions - Annual Conference on IT Implementation in Business

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2015

Conversion simplified

Survicate is a great tool which allows to collect a credible feedback from users. Due to its simplicity and a reasonable price Survicate outruns their competitors.

Pros

Easy to use, helpful customer service, cheap

June 2015

Alex from Intelclinic LLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Best tool for convertible leads!

- Easy and highly effective to use - implementation takes few minutes - great support team! - great value for money, much cheaper than other tools and much more effective!

July 2018

Mateusz from picksaas.com

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Nice way of collecting feedback on your website

Pros

Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection

Cons

Not the most advanced functionality, does not provide feedback forum or updates about new features to customers.

June 2015

Wojciech from testarmy.com

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

June 2015

New ideas for quality leads

We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it.

June 2015

Filip from InStream.io

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Great lead generation tool

Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers.

June 2015

Marcin from SpeedUp Venture Capital Group

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

June 2015

Simplicity and good value for money

One of the best tools for capturing and ananysing declarative data from your users. Highly recommeded

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Feedback one year later

Pros

Reactivity of support
Design to build survey > easy

Cons

No synchronisation with our CRM at the begining
Some small bugs

November 2018

Emma from Poppulo

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great product with fantastic support

Really good, allows us to greater understand our customers and their pains and how we can solve them.

Pros

Brilliant integration with Intercom
Excellent support. Really Exceeded expectations..

Cons

Nothing negative to say about my use of survicate.