TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer database
 
  • TeamSupport - Customer database
    Customer database
  • TeamSupport - Customer page
    Customer page
  • TeamSupport - Reports dashboard
    Reports dashboard
  • TeamSupport - Screen recording
    Screen recording
  • TeamSupport - SLA violation in ticket
    SLA violation in ticket
  • TeamSupport - Ticket grid
    Ticket grid
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

635 Reviews of TeamSupport

 

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Software Advice Reviews (160)
More Reviews (475)

Showing 1-20 of 160

Kathleya from Marketing
Specialty: Auto Dealership
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

TeamSupport Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly. Access files easily, I like doing my reports here and i can still in-touch in my team where ever i am.

Cons

This is not an Adroid and iphone app. You have to use your phone browser.

Review Source
 
 

Audrey from Accenture
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

All in one product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We tried different kind of products to support the needs of our clients and Team support have it all to satisfy there needs.

Pros

Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!

Cons

There is a issue on text formatting and editing I changes font size unexpectedly fixing it may help me love this product more, Overall this product it's a great product.

Review Source
 
 

Jesus from Dio Implant Philippines Inc
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

TeamSupport greatly supports our team !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* a complete package customer support software that collaborates and align each departments
* very useful and helpful software

Cons

* no issue using TeamSupport software

Review Source
 
 

Nehal from Primary/Secondary Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Such a good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The only thing I can think of is software is such the great backend handling development that make a lot of function in the same page

Cons

The user interface is so click and the show look for more seo for this software and would make next versions less clicks

Review Source
 
 

Jose from Ciexpro
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

helpdesk software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional. In general, everything is easy to use

Cons

from time to time I had problems because the program was loaded slowly and the customization was a bit restricted, however, I was able to continue working

Review Source
 
 

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Fantastic visual appeal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I absolutely love the interface and workability/feel of the software, and am continually impressed by each new update.

Cons

One of the worst customer service experiences I have had with a product lately, extremely slow responses and generally unhelpful answers.

Review Source
 
 

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Customer Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

TeamSupport offers a variety of ways to help improve customer service. They do a good job of giving options to fit different needs.

Cons

The website is a bit clunky. I'd say it needs to be updated to reflect a newer generation of users as well as existing customers.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Full of features and simple to comprehend !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For ticketing updates using emails it seems to be pretty easy to catch on. We can assign the chores to several teams with great ease and the customization is pretty neat too.

Cons

Would be too soon to point out the negativities of this software as it's still in the try out stage in our organization, but the mobile app is at a starting stage so it needs time to breathe for now.

Review Source
 
 

Louis from LionRT
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Team Support Software allows us to minimize the procedural complexity of customer support cycles thus achieving optimized client satisfaction levels.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details
into easily understood customer profiles which allow our company to focus on customer support and not software options and application.
Team Support does require a financial commitment , for the Enterprise and Support desk
options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to
select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made.

Pros

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking.
The easily understood customer user interface is attractive.
The cloud based software is consistently updated by their company which we like.

Cons

Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant.
We believe given our recent experience that this is not the case.
Our general comments offer a possible compromise to assess value before any finances are committed.
Email integration could be improved as well.

Review Source
 
 

rohit from Integrated Resources
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

great to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons

Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Review Source
 
 

Stan from CIH
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Helps with client expectations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport helps with the client expectations. It helps me reviewing any ticket assigned and help me manage the issue and resolve it within time.The ticketing management is great and have user friendly screens. Helps managing the tasks and the communication.

Review Source
 
 

Vicky from IdealUser
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Customer tracking got manageable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Customer tracking for their queries got manageable using teamSupport. It helps customers defining their issues via submitting the tickets.

Cons

The support care team helps customers replying tickets via the provided interface. Helps with updating the queries as needed.

Review Source
 
 

Jeff from Google Search Tips
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

TeamSupport helps our support team

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our support team uses teamsupport with the clients. Clients can easily contact our support team for any issues. Ticketing system helps managing queries. Query management for the customers is quick using teamSupport. It has a great user experience and provides easy to use options.

Review Source
 
 

Hina from ITG
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Managing customers are easier using TeamSupport

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

TeamSupport let us manage customer expectations. It helps customers to write a ticket and helps our team to receive notifications for every new ticket raised. provide an easy to use panel to mange ticketing support.

Cons

Easy to use interface which helps us manage customers. The functionality works great and allow us to help customers.

Review Source
 
 

Nicole from ITHACA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Powerful Chat Server Integrated!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Helpful ticketing system. Great experience using TeamSupport. Easy to use and well defined functionality within the software. Helps with customer tickets.

Pros

TeamSupport helps our customers to connect with us on the fly. It's easy to communicate over chat and communication can be done instantly.
Have a great user experience which feels like Wow.

Review Source
 
 

Alan from Ftech int.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Ticketing system helps managing customer issues in realtime

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

TeamSupport provides an easy to use interface. The ticketing system is great and helps managing tickets well. We get notifications on time and can update the tickets according to the queries asked.

Cons

All features seem to be working well. However we are not using all of the features but mainly managing customer support which works great.

Review Source
 
 

Steve from ITH
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Tickets management helps understanding Issues and Priority

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Nice functionality and a great tool. Do not see any issues with this application yet. Helps managing expectations well.

Pros

TeamSupport has been a great tool to manage the maintenance ongoing tickets. It helps tracking the issue and resolve it by assigning to someone to work upon it. Helps to manage customer expectations in the realtime.

Review Source
 
 

Eric from Onyx Spectrum
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The road to perfection is a long one, and TeamSupport is on it's way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment.

TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension.

Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho.

Excellent design, onboarding process, and features.

Cons

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Review Source
 
 

Aglika from Alegeus
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's an easy to use the application and we like the email to ticket functionality. Our customers like the customer hub.

Cons

There is a lot of functionality that is not well thought out and management is not happy to make changes and work on enhancements. You get an attitude - it is what it is from the CEO and COO.

 
 

Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great product - Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's a fairly easy system to work with

Pros

I love how TeamSupport allows you to search for tickets based on the customer name in addition to the ticket number. It is very user-friendly and easy to navigate around the system.

Cons

If I am viewing a ticket and click the back button, it brings me back to the main list of all tickets. I would prefer it bring me back to the place in the list where I was previously.

 
 
 
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Showing 1-20 of 475

Emeka from Boston University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

TeamSupport is a great help desk software for business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software very intuitive; it is easy to get started with and also very customizable.

Cons

Nothing negative has caught my attention, although they could do well with adding more functionality.

Review Source: Capterra
 


October 2018

October 2018

TeamSupport - Great for Business To Business!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- VERY easy to use.
- Using many of the custom features TeamSupport can integrate into your current workflow, but at the same time improve your team's performance.
- Provides a GREAT and an easy to use Custom Hub portal for your customers to access tickets, KB, WIKI, ticket submission, and etc.
- Great KB and WIKI Tools for customers, so common questions can be answered.
- Doesn't require a Programmer or Web Designer to set up Customer Hub, out of the box it was easy to use.
- Using the Custom Reports, we are able to provide visibility in to areas of our business that needed attention

Cons

- Cost is bit high, but as long as they are always improving the systems, it will remain a good investment.
- Takes a long to setup all the Custom fields, types, and etc.

Review Source: Capterra
 

FREDERICK from Lowenstein & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Working well in our organization

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

This tool allows us to be more efficient in our support documentation.

Pros

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

Cons

KB articles must be a ticket, thus having to keep tickets for a user OPEN in order to make them part of the Knowledge Base.

Review Source: Capterra
 

jessica from wegmans
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is a great experience with TeamSupport! thank you

Pros

very easy to use and understand! its great software

Cons

nothing! i love the software and will use it for now on!

Review Source: Capterra
 

Miriam from RCG IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

Greatly innovates and simplifies the managing support department!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep it up! It is highly recommended and have raised the bar for B2B users.

Pros

The reporting tool is very reliable and user-friendly; it gives the user the power to generate their own reports.

Cons

It is currently web-based; I hope they launch an app compatible for Android and IOS. Doing so will increase their flexibility and market.

Review Source: Capterra
 


September 2018

September 2018

Easy to learn and use, has some issues but not dealbreakers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it is a good piece of software that is very useful as we deal with a wide range of customers.

Pros

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals. Useful when I am dealing with many things at once and have to delegate tasks to others.

Cons

We have had some issues that would have made this software easier to use, such as copying tickets. Formatting has room for improvement. Reporting could be improved as well. I have also had some minor difficulty getting people used to the UI, but like I said it is minor and ultimately does no harm to our work's pace.

Review Source: Capterra
 

Rhonda from Dr. R. J. Jensen Dental Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamSupport has recently replaced my previous support software. I find this one much more reliable.

Cons

There really is nothing I can say negative about this software.

Review Source: Capterra
 

Sarah from PC Payroll
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Search functionality is extremely limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Neutral - It's a good program to track issues, but has some serious room for improvement.

Pros

It's an easy way to log client communication and track any issues.

Cons

My biggest issue is the lack of ability to search. You can search for ticket numbers and names, but that's about it. It makes it extremely difficult to find historical tickets, especially if you track a lot of tickets.

Review Source: Capterra
 


September 2018

September 2018

Great Way to Streamline Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ever since my company implemented TeamSupport, it has helped us manage each support ticket that we receive. Being able to delegate the ticket to someone on the support team helps get the issue resolved quickly and keeps the customers happy.

Pros

TeamSupport is a great product for a small-medium size company looking to manage their support team and all of the support tickets that constantly arrive everyday. It provides an easy interface to manage support tickets and to assign the ticket to someone on your support team, ultimately increasing the efficiency at which the team operates.

Cons

It is necessary to monitor your filters or else a good amount of spam messages will find its way into your inbox.

Review Source: Capterra
 

Kelli from Jackrabbit Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Team Support is a great piece of software for managing tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use of this product. I work for a virtual company and the ease of this product allows our whole team to stay on top of the customers's problems.

Cons

I would like for it to integrate with more products. It does integrate with some but I wish it would integrate with more. I also wish the reporting was better.

Review Source: Capterra
 

Gary from Humanus
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Good tracking, flaky interface

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like the software in almost every way... but did I mention the flaky web interface.

Pros

This is a great piece of software for collaboration. I can track history, get status updates, post comments, send tickets, reassign tasks - all with a few clicks.

Cons

The web interface is flaky. It seems to work well with Edge, but not very consistently with Pale Moon or FireFox, or some of the other browsers. That's not a deal-breaker for me, but it is annoying when I'm in a rush to get started in the morning.

Review Source: Capterra
 

Emmanuel from Airbus Defence and Space
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Perfect solution for front line teams

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

TeamSupport is flexible in terms of its capability in handling cases, ticket handling, email tracking, support suggestions and others to name a few. It's perfect for IT help desk and support services.

Cons

Learning curve can be a bit longer, depends on the user's deep understanding of a support workflow. But overall, this app is seamless.

Review Source: GetApp
 

Helen from TALO
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great B2B Customer Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

Pros

TeamSupport allows you to track customer accounts, it helps to avoid issues being overlooked. It allows you to collaborate with co-workers, and tasks can be assigned easily. It is easy to use and customizable to fit your needs. It has terrific analytics and reporting.

Cons

Nothing negative to say. It increases communications and reduces duplication. Great program!

Review Source: Capterra
 


August 2018

August 2018

So much easier than email

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This product has everything recorded and linked so that I don't have to go hunting through an email chain to what I'm looking for. I also love that it supports transferring files much more easily than email.

Cons

Some features are hard to understand/I don't see a use for them.

Review Source: Capterra
 


August 2018

August 2018

Solid help desk tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ticket management has been solid; reporting has been weak. Chat and email are integrated. Another opportunity area for Team Support is to build queuing for multi-channel inquiries.

Pros

Easy for a front-line user to operate. Tickets are easy to create, manage, and close. It's a SAAS cloud-based product, so accessible from anywhere. It gets the job done.

Cons

Reporting -- weakest spot in the software. It's a pain, not user-intuitive, and much more complex than it needs to be for -basic- queries. Can not queue multiple incoming channels.

Review Source: Capterra
 

Brad from Facilgo, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very collaborative and supportive in configuring the solution to meet our business process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Robustness of features - KBase, Community, reporting, chat, screen grab, etc
Training materials - plethora of tutorials and videos on "how to"
Support - available and knowledgeable in supporting configuration
Dashboard and reporting allows insight and analysis across views
Assessing team performance and establishment of rules to ensure customer SLA Achievement
Open to new ideas on how solution is used to expand feature set

Cons

Have not hit any show stoppers at this point. A few occasions modified my support process to leverage TeamSupport features better - not a big deal

Review Source: GetApp
 

vishal from OPEN ACCESS TECHNOLOGY INDIA PRIVATE LIMITED

July 2018

July 2018

Customer support service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Team support is easily handle the high critical support request in a quick time. As a business analyst I have collect all the issue given by customers and make sure to complete in a small time. Also we can create a ticket with there status, like critical, high , low and high critical. Ticket have saved into the data base so we have a data for a future.
Provide all the information in a single email to make it easy for customer.

Cons

One important thing some ticket should give a permission like public or private so the only product customer can see there issues.
Also add a screen share functionality.

Review Source: Capterra

  Response: TeamSupport, Muroc Systems, Inc.

Date: August 2018

August 2018

 

Thank you Vishal, however are you sure you are talking about TeamSupport? We have no record of you or your company and TeamSupport offers both public/private actions as well as screen sharing. If you were on a trial we'd love to connect for a personalized demo to show you all of our fantastic features!

 


July 2018

July 2018

Improved our customer support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment

Cons

Personally I don't like the mobile version. In one case we had an issue with previous comments that were not visible anymore in the ticket

Review Source: Capterra
 


July 2018

July 2018

Simple, functional. Has the basic needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The simplicity of the format of the software makes it a top candidate. The ticketing system is ideal for our business needs.

Pros

Very simple and good on ticket creation. Numerous additional features that will allow you to expand the ticketing system to match to your needs.

Cons

Reporting needs to be a bit user-friendly. More options to tailor the reports to match the specific needs. There should be a report that can track any users comments or posts. The watercooler feature is a great resource, however being able to find all the posts in which you took an action on would be a great idea to incorporate.

Review Source: Capterra

  Response: TeamSupport, Muroc Systems, Inc.

Date: August 2018

August 2018

 

Thank you so much for your feedback, these are great suggestions and we've shared them with our product team!

 

Hitesh from Allscripts
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Powerful support and helpdesk tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- Centralized communication for customers and agents (agents are at multiple geographic locations)
-Platform independent since it's browser based
-Gathering metrics to indicate workload by product

Pros

- Fantastic product, wonderful team and one of the best example of perfection
- Easy-to-use user interface
- Enough features to keep company support and help desk growing
- Reminder setup for follow up tasks is the very useful feature for proactively tracking ticket progress

Cons

- Overall system performance sometime degrade in case of heavy traffic on application
- Navigation between tickets require to be more easy
- Creating and pulling custom report is tedious job

Review Source: Capterra

  Response: TeamSupport, Muroc Systems, Inc.

Date: August 2018

August 2018

 

Thank you Hitesh, your feedback is much appreciated and we've passed your suggestions to our product team for follow up.

 
 
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