WebsiteAlive Software

Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature.

Pros

This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly.

Cons

If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent).

I've had positive experiences with the website and little to no problems with it working functionally.

Pros

I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed.

Cons

There was nothing in particular that I didn't like about the product.

Real Time Talk between customers and staff with track able data

Pros

We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out).

Cons

I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around.

WebsiteAlive is very easy to use. I signed up for the free 30 day trial, and it was simple to add onto my site. Their customer support was also very quick. I will look into purchasing this product after the free trial is finished.