WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate.
WebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action.
WebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in.
The solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base.
Julie from YMCA of the Rockies
Employees number: 501-1,000 employees
Overall, we did have a good experience with the WebsiteAlive chat feature, but found it didn't quite fit our needs in the end. But I would recommend it for other companies looking for a chat feature.
This was an option we used for a year or two, in an attempt to keep up with modern expectations. The chatbox was nicely designed to fit with our website and branding, and people did use it to ask general questions, mainly.
If it is a popular feature, you almost need someone dedicated to answering the chats. Our sales reps would take turns answering the chat feature that was on our group website, and it was sometimes overwhelming to answer calls, take walk-ins AND be available to instantly answer chat questions. We eventually took it off the website because the function wasn't what we thought it would be (we really wanted it for group inquiries, but site visitors would use it for all of the miscellaneous questions or chats became very infrequent).
I've had positive experiences with the website and little to no problems with it working functionally.
I like that this is a quick and easy tool to use with visitors to the website. With lead generation it allows you to speak to a prospect without talking on the phone. you then cal engage with them and set an appointment or follow up as needed.
There was nothing in particular that I didn't like about the product.
Real Time Talk between customers and staff with track able data
We use this to allow our customers to chat directly with out sales staff on multiple sites. Recently we've even implemented different department options ( which initially caused a bit of an issue with report tracing but the support team quickly sorted it out).
I feel like there may be too many options on too many screens sometimes. I'd prefer to have one page just for all of the design, button, additional, message, etc options instead of having to click tabs, hyperlinks, or scroll around.
Alan from HCC
WebsiteAlive is very easy to use. I signed up for the free 30 day trial, and it was simple to add onto my site. Their customer support was also very quick. I will look into purchasing this product after the free trial is finished.