Zoho Assist Software

4.46 / 5 (183)

About Zoho Assist


Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management, and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo, and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.  



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Supported Operating System(s):

Web browser (OS agnostic)

183 Reviews of Zoho Assist

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(108)

4 stars

(56)

3 stars

(15)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 183 reviews

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April 2018

Eric from MOR Printing Inc

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Finally: Affordable, well-done remote access software

Pricing plan is perfect for me. Product works better than other remote support products I have used in the past, and Zoho has excellent customer service.

Pros

Years ago, I purchased the small business edition of Teamviewer when version 10 was released. But as any Teamviewer user knows, every time they come out with a new version, you deal with constant compatibility headaches. I found myself constantly uninstalling new versions and installing old versions so that my clients would remain compatible. Then one day a vendor had to connect to MY computer to offer remote support. He was using a newer version so I had to uninstall my old license just so I could temporarily install the newer version, so that he could connect. This back and forth is an unnecessary headache. Then Teamviewer switched to a subscription-only model with a pricing model that is out of my budget. While searching for an alternative I came across Zoho Assist. Zoho offers many products and they have a good reputation so I figured I would try it out. Within 7 days I made up my mind and purchased the full year. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support! I'm hooked on Zoho Assist and would recommend it to anyone looking for a secure, affordable remote support solution.

Cons

A few (minor) things:

1. The pricing model is confusing to me. They have a 'Remote Support' plan and an 'Unattended Access' plan. Why can't I have both (like all of the other remote apps). I suppose I could just buy two subscriptions? When chatting with Zoho sales, they tell me unattended access is NOT included with remote support. But during my trial of Remote Support I noticed with the Remote Support plan I can enable remote access. It's confusing. I think Zoho should just combine both products and call it a day.

2. Occasionally the app logs me out and I have to generate a new two-factor authentication application password. It may be something I am doing by mistake but I haven't figured it out yet.

January 2019

Colin from Trade IT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

Zoho Assist - Essential Tool for Support Technician's Toolkit

Zoho Assist is a great way to provide remote technical support and one on one instruction/training with users. We've yet to find a Windows PC it doesn't work with and it doesn't seem to have any issues working through firewalls. Overall a great timesaver that just works as it should.

Pros

- Zoho Assist runs in a browser - no extra software to deploy
- Simple invite process; difficult for users to get lost
- Gets through every firewall we've tried it on
- IM chat with user means easy to update with progress and ask questions during remote session
- Ability to deploy and configure unattended access sessions

Cons

- Not many customisation options when embedding support requests to a web page, but this is a minor issue
- The free version lacks a few features (like file transfers); get the paid version

April 2018

Nicholas from SoftSolutions, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

April 2018

Super easy to use and to implement to a customer for helping them our remotely.

Pros

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons

Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

July 2016

Thomas

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2016

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support
Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

April 2018

Kyle from Mindfeeder

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Currently the best bang for buck remote software out there!

For the price you cannot beat it. AND, it does absolutely everything I need it to do for my customers when remote support is needed. I usually make one house call to the business (if that) to install the client software and then I have a loyal customer from there on out... Plus, I can fix customer problems so much faster from the office, home, or even on the road... Highly recommended!

Pros

Price is great, features are excellent for - Windows, Mac, Android & ios. Constantly adding new features. Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world. I use it for every Business IT customer I have and odd jobs for residential. The unattended support is just as good as any of the others and waaaaay cheaper!

Cons

Really, I have no cons to list. I haven't run into a thing I can't do. Even things like, mass network deployment, multi moniters, Wake on LAN, etc... It does it all.

December 2018

Tom from Tom Chick

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Zoho Assist, finally!

since day one, Zoho assist has provided a reliable seamless service at a fraction of the cost of its competitors. I hope it stays this way!

Pros

PRICE! Price per machine is phenomenal based on the competition. granola price increases, based on features, not bundled into "I don't need all this extra stuff" one size fits all packages. plus it is the MOST reliable remote access and assistance software I have ever used! it ALWAYS works.

Cons

Not much to dislike, honestly. It is solid, it works, and with chrome plugin support, it rules!

October 2018

NATHAN from Www.northcentralholdings.com

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

Zoho Assist, Functional Economical

I love this business for anyone that manages people, IT departments also function better with this platform.

Pros

Zoho Assist is free up to 5 users (ticket solvers) and unlimited ticket submitters.

The user interface is robust, simple and elegant allowing users to track their tickets easily. The ability for zoho to use email aliases is a clear winning feature. Users can respond to tickets in their regular email and it tracks the conversations and responses in the ticket log dashboard, which makes managing multiple users tickets a breeze.
The price is good, the features and reporting are rich and the support is free.

Cons

Support is foreign which makes communicating issues sometimes difficult. (However the platform is very stable rarely having issues).
More than 5 users can get expensive fast.

May 2018

Ashley from Tecan

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

May 2018

Immediate support area.

I have benefited from its use because I have noticed that I have obtained better communication with my employees, I have managed to establish a support area where we all learn how to solve the problems.

Pros

The most pleasant thing about Zoho Assist would be speed. The truth was time without finding a program that would allow me to connect to a PC without any kind of slowness, it is a very fast program that focuses on bringing absolute comfort through the speed of video.

Cons

I would complain about the prices, it is a software that has very innovative functions and I think it should be more accessible with respect to the prices offered to the customers in the plans.

January 2018

Pierre-Henri from SolconTI

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Give a better solution to your clients problems

I was looking for a way to make interactive trainings and customer service with my clients. Sharing your screen with the client and showing him the way to do things was not the solution because the client was passive. With Zoho Assist, I can show my client the way, and see if he understood by seeing him do the lesson I explained. Thanks to that the trainings are better understood by my clients. And when I use it for support, it allows me to see them acting and correct the errors they made.

Pros

It allows you to take control of a distant computer and then make adjustments on your client SW, do a demo or an interactive training, for free. With this app I am able to make trainings with my clients or support, while they are watching what I do, and moreover, interacting, thus understanding better the lesson or the support I am giving them.

Cons

As a user of the free version, I don't have any dislike of the app. I don't know if it suits well the needs of an IT manager who should need multi user assist, as I don't have those needs and never used the app in that case.

January 2019

Carl from Infinite Software Solutions, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2019

Remote support with a few click

Cost effective as we have basic version included in our Zoho Desk. Zoho Assist as a stand-alone service also is very cost effective.

Pros

Zoho assist works like gotoassist, logmein rescue. You can email or over the phone give a client a session number, and once they enter it, you will be able to see and control their computer remotely. Zoho client is lightweight, quick download. It support scaling and file transfer.

Cons

There is a bit of lag with the mouse movement

May 2018

Monica from Montea

Company Size: 51-200 employees

Review Source


Ease-of-use

2.0

Value for money