About ZooM

ZooM is a mobile sales force automation platform that helps retail, distribution, manufacturing, wellness and other businesses manage on-site agents, invoices, orders, deals or promotions and more. The sale route management module enables managers to create journey plans and pre-scheduled tour plans and view the geo-location of customer addresses.

ZooM allows professionals to create survey forms in the multiple-choice questionnaire (MCQ) format, collect customer feedback and analyze market trends. It offers a host of features including competitive analysis, reporting, employee tracking, configurable workflows, activity dashboard and more. Additionally, managers can utilize the attendance tracking and leave management system to track employees’ attendanc...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of ZooM

Average User Ratings

Overall

4.11 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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April 2020

Kalei from Modern Hire

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Good for Sales Force

Pros

I enjoyed the ease of use of this product the most. While I was not the one to implement it, I’ve had no problems using it thus far.

Cons

Since it is not a well known/popular tool to use for Sales Force finding proper help documentation was tricky at times.

June 2020

Alexandra from Comfort Measures, Inc.

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Love this product!

Overall, Zoom has been an amazing product and I would recommend it to everyone I know.

Pros

I with out any doubt love zoom and what it has to offer. I have used it not only in my professional field but also in my personal life.

Cons

I am still learning how to navigate through the product and have no negative things to say at this time.

September 2020

Kate from Statewide Probate

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2020

Great Sales Force Automation

We are still getting familiar with it and learning how to navigate the software, but it has been very helpful and easy to integrate.

Pros

This product is very helpful to sales professionals in communicating with their clients. It is very organized and helps with time management.

Cons

The initial price is a bit of a sticker shock, but so is any good sales force automation software. It could be a turnoff to small companies, though.

November 2020

Barry from Buena Vista Group, Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

2.0

November 2020

Very young CRM/POS software

We only ran ZooM through a POC for less than a year for a customer. In the end it wasn't something we could recommend to our customers.

Pros

It's very simple and basic interface doesn't take much time to learn.

Cons

ZooM is not iOS or Mac compatible. This means if you buy ZooM you do not have the option run it on iOS in the near future. I'm not sure if this is on their roadmap.

Reasons for Choosing ZooM

We didn't end up going with the product. ZooM wasn't iOS and Mac compatible. Being locked in to licensing with ZooM meant not having the option to use iOS in the future. Besides that, the software has a very basic feel. It doesn't feel like a very mature product. I know all software must start from something but I get the feeling with ZooM that I'm not sure how long it will be around. With POS/CRM/SFA software, it can take a long time to implement (adding products, pricing, etc, etc, etc...) and configure and we were really hesitant to put the time and energy in to it not know how long it will around for.

October 2020

Kelsey from Crow Canyon Archaeological Center

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

ZooM Review (no, not Zoom Video)

Overall, ZooM is a great tool. The pricing is set up well, the app is easy to use, the user interface is clean, it offers a wide variety of tools and services that make your job easier.

Pros

The biggest Pro of this software is the user interface for the app. It's so clean, simple, and easy to use. It's great to have such a complex sales-force software at your fingertips.

Cons

This biggest Con of this software is that the app is only supported on Android. The app is not supported on iOS platforms. With most people using iOS, it caused problems with access to the mobile app and the tools within it.

May 2020

natia from nikora trade

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Supermarkets

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

easy solution

Pros

it is very easy to use everyone can get used to it. easy to set up and start working.

Cons

sometimes it hangs not so often to be major problem but it does very rarely

May 2020

Benjamin from Zion Lutheran School

Company Size: 2-10 employees

Industry: Education Management

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2020

Exceptional Product!

This products has helped with time managements and organization.

Pros

It is easy to use and provides instant productivity increases in our office. The set up time and learning curve is non-existent.

Cons

Nothing during our use, we have enjoyed its purpose and help in our industry. It is exactly as advertised.

April 2020

Shawn from SMA Healthcare

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

April 2020

Customer Service made easy

ZooM makes managing materials and certain staff easier.

Pros

ZooM allows the seller and the consumer to know exactly what is going on. There are many functions that allow the seller to know where their drivers are, what their margins are, and what product they have/need.

Cons

Zoom can be a little confusing to use at first but once you get the hang of it it's fairly simple. There isn't much negative to say about it

October 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2020

Clearly built on standard dashboards; not a unique solution

Pros

This software has a lot of functionality for businesses and does integrate with numerous external services. That can be a little too overwhelming at times though.

Cons

This very much has an off-the-shelf feel. If you are looking for a solution that meets custom needs and has the potential to have an external facing view, this is probably not the solution for you.