Kangaroo vs Qualtrics CustomerXM

Kangaroo has 46 reviews and a rating of 4.50 / 5 vs Qualtrics CustomerXM which has 204 reviews and a rating of 4.71 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (46)

4.71 / 5 (204)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

March 2, 2020

October 22, 2020

Pros/Cons

  • Pros

  • Really like the ease of use and intuitiveness of the interface.

  • Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

  • Cons

  • It's a two step process with input into our POS. It would be nice if it could be integrated.

  • I don't have any cons; I still use Kangaroo on my site!

  • Pros

  • This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.

  • I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

  • Cons

  • I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.

  • There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux