About Strikedeck

Strikedeck is a cloud-based customer relationship management solution (CRM) that helps businesses manage communication, data, operations and more. The platform includes a 360-degree customer success dashboard, which enables organizations to view client records with real-time health scores and identify customers for marketing campaigns.

Strikedeck includes automated workflows, which allows managers to streamline tasks and customer activities across multiple campaigns. Features include customer segmentation, alerts, sentiment analysis, customizable dashboards, collaboration and more. The platform enables teams to send personalized emails, surveys, text messages or in-app notifications to improve client engagement. Additionally, users can generate...


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4 Reviews of Strikedeck

Overall rating

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October 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2020

Robust product for CS Management

The sales process was smooth, the demo account helped in understanding.

Pros

Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.

Cons

The knowledge base with content and videos is still work in progress. The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.

Reasons for Choosing Strikedeck

The integrations were robust. The onboarding wouldn't take as long as some of the others, it can stand in more than just salesforce.

March 2021

Britt from ESG Success

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2021

Very good for smaller orgs, but not an enterprise solution

Pros

Overall, it's easy enough to use and implement and make changes in.

Cons

The major concern I had was multi-language support, and then the level of detail needed to do some of the advanced tiering options we desired (ie, multiple levels of customers with workflows that were conditional)

March 2021

Jonathan from ise

Company Size: 51-200 employees

Industry: Civil Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2021

Good for basic features

We were trying to automate some manual processes.

Pros

I like their new knowledge center and the ability to easily submit and track tickets.

Cons

The inability to deviate from anything other than strictly linear playbooks is frustrating. The difficulty of implementing the program is also frustrating and causes many delays.

February 2021

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

February 2021

Frustrating to use - not easy to implement, not easy to customize

I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.

Pros

I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.

Cons

Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.