About ABELDent Solutions

ABELDent is a clinic and practice management solution designed for dental practices of all sizes and specialties. It is available in three versions such as ABELDent CS, ABELDent LS+ and ABELDent LS. ABELDent Cloud Server (CS) application has a modern interface and runs locally, allowing easy integration with third-party imaging software. Live ABELDent data is fully protected in the Microsoft Azure and updates are automatically downloaded from the cloud.

Practices with poor or limited internet access can choose either ABELDent LS+ or ABELDent LS where the application and live practice data reside on-site. The LS+ version offers the same modern interface and automatic downloading of updates as ABELDent CS while the LS version provides a more traditional interfa...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of ABELDent Solutions

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

October 2018

Kelly from AdminDent - Development & Training of the Dental Administrator

Verified Reviewer

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Abeldent -

I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.

Pros

Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless

Cons

Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.

Response from ABELDent

Replied October 2018

Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!

February 2020

Medina from Kingsland Family Dental Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Excited to see what's next!

My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.

Pros

What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!

Cons

Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.

Reasons for Choosing ABELDent Solutions

I needed a software that would be easy to learn for new staff. I need my team to be efficient and capable of completing their day to day tasks when required with minimal interruption.

Response from ABELDent

Replied February 2020

Thanks for your positive feedback about ABELDent Support and your review of the software. We are pleased that you find the software easy to use and like the flexibility of having multiple navigation options to complete your tasks. Your suggestion on how to improve the appointment scheduler functionality will certainly be considered for future ABELDent updates.

February 2021

Cecilia from Mosaic Smile Care

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Fantastic Software and Support!

Overall, our experience has been phenomenal. Our instructor Marica contributed to a pleasant and smooth transition into this new system and we could not have felt more comfortable and supported by her helpful and pleasant personality. We are appreciative of her support and look forward to using all the tips she shared with us.

Pros

What I love about this software the most is how intuitive it is. Many routine procedures can be done with ease and with very minimal training. This software also has a function for just about anything, so it can be customized to fit every dental office's needs no matter the size or specialty. The best part has to be the support, the staff at Abeldent are always ready and willing to help in a timely manner and are very knowledgeable and kind.

Cons

At this time we are still in the implementation stage of this software at our practice, which tends to be the toughest, but so far we have had only positive experiences.

Response from ABELSoft

Replied February 2021

Thank you for your in-depth review of our software! We are pleased to hear that ABELDent's ease of use helps you and your team efficiently complete routine procedures. Marica is a phenomenal team member here at ABELDent, and we are glad to hear that she has helped your office transition to our new software.

August 2018

Jennifer from A Dental Office

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

August 2018

Outdated Dental Software

I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.

Pros

Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.

Cons

The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.

Response from ABELDent

Replied October 2018

Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.

November 2020

Brianne from Waterdown Dental

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Impressed with all the functions and feature of Abledent CS

Pros

I firmly believe that the training for this product was what allowed us to be able to able to take advantage of all the great feature this program has to offer. This company has an amazing team who is there for thier clients. Abledent CS has helped us advance our services and patient experience and have great features to assist in keeping up with COVID-19 protocols.

Cons

We have had a few glitches along the way but all have been resolved in a timely manner.

Reasons for Choosing ABELDent Solutions

Ease of use

Response from ABELDent

Replied November 2020

Thank you for your kind and in-depth review of our software. We are happy that our team has met your needs and helped you make the most of our software! We are also pleased to hear that ABELDent CS is helping you advance your services and patient experiences. Our ongoing updates prioritize the health and safety of your team and your patients. We are focused on providing you with COVID-19 documentation and resources to make interactions with your patients safer and more comfortable. We hope you continue to enjoy ABELDent CS, and look forward to providing you with future updates!