One of the best Dental Software

Overall great experience with product and their customer service is beyond expectations.

Pros

I liked many things about this program. Has all the features you need for a dental office. Also has support to be paperless. I love how I don’t need to write on paper anymore. Remote login also allows to view your schedule at home or anywhere. I’ve been using this program for the last year and I love it

Cons

They should come up with an app so we can use that to remote access instead of using a browser. Also make sure you have strong internet connection because when the patient fills out of medical history on the iPad it sometimes gets disconnected if the internet is not strong

Office Manager: Using Cleardent 6+, chartless for 4 years. Victoria BC office

My overall experience is very good. But just my few of my cons that I find frustrating.

Pros

Love the right click option to access all areas of the computer chart!! Easy to use, easy to learn. Lots of options that we haven't even begun to learn and never seem to have time for. Great that ClearDent has the option to customize per practice. The reports that I produce are very helpful. Support team is great, if someone cant help with the problem they do call back.

Cons

Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation. I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is. In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients. Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment. The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger.

Software review

Fair to good experience for basics, fair to poor for more complex requirements. was oversold on the capabilities, costs and ease of use. Even though software has multiple excellent futures, daily straggles and frustrations shadow the positive experience

Pros

some of the sections e.g billing and bookings are easier too maneuver that other softwares. ability to text patients is a very positive future

Cons

charting and x-ray/imaging part is cumbersome. lots of limitations in the dental charting symbols and code selection. templates are limited in what can be done with them. imaging software is very weak and very frustrating to work with. medical and dental histories are very difficult to standardize, change and update; not compatible at many levels with different technologies. All extras that are claimed to come at start of sign up are always added at extra cost. Constantly told that something is not part of my chosen premium package and need to pay separately for things that should be included: e-mails, texts, addition of technologies etc. insurance payouts and entries are difficult in some instance if manual entries are required. treatment planning is difficult if multiple options are available for a patients etc, etc, etc.....

SPEED IN CLEARDENT NEEDS IMPROVEMENT ,

Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it .

Pros

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Cons

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed. Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office . PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately. Would like to be able to get to deposit from schedule . Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed. Schedule should be able to get to screens in other areas as well as it is the main function . Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Comprehensive

We have been happy with ClearDent and our practice is 100% using it. From billing, scheduling, charting, and to do lists, it is all in ClearDent. They pride themselves in the support and rarely do we wait to get in touch with a support person and 99% of the time they fix the issue. Feature requests and improvements are less responsive, but still good. We do recommend ClearDent to our colleagues.

Pros

It integrates well with all our equipment, digital radiographs, etc. Support is excellent, with any issues dealt with quickly so that we do not lose productivity

Cons

You can 'see' the different modules and how they got added on to the base system - still all works, but not always as convenient or consistent as you would expect. The reporting modules are awkward and it takes a while to understand them, and they don't export well to something like excel so we can do other analysis. What you see on the screen, is not what gets printed and with older staff on the front desk that 'need' to work on paper, they often print something like a recall patient list not realizing it will be 50 pages.