iDentalSoft Software

4.43 / 5 (40)

Our advisors have recommended this product 11 times in the last 30 days

About iDentalSoft

iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations.

The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose.

From the patient portal, patients can register themselves, request appointm...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

40 Reviews of iDentalSoft

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(29)

29

4 stars

(4)

4

3 stars

(4)

4

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

February 2020

Julie from JULIE HSIEH DDS INC

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Digital Revolution for Your Do Dental Practices

Very pleasant IT partner company across all aspects. Glad to have a business partner whom we can grow business together.

Pros

Browser based. The software can be use on any devices, especially mobile. Great way to expand your practices with multiple locations. Short learning curve for the staffs. Intuitive learning. Great scalability of the software with the growth of the business. Great options for other platforms of add-on services such as dental/ medical billing, online reviews, fornt desk booking appointments/ appointment reminders plus more. Wonderful technical support @ corporate office in Silicone Valley and in Kansas. The list is endless. Call me for reference and glad to chat.

Cons

IDentalSoft keeps constantly adding new features to the software platform. The staffs and I need to get out of the comfort zone and learn the new edition of the softwar. Learning new tricks takes time and results in frustrations, but the learing process also stimulates hippocampus and other parts of the brains to generate new neurons and neurological pathways. IDentalSoft provides wonderful channels for anti-aging and reducing chances of dementia.

Reasons for Choosing iDentalSoft

Browser based. Great scalability for my practice and any practitioners with multiple locations.

October 2019

Diana from DignityHealth

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

IDentalSoft

The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.

Pros

1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software

Cons

Adjustment on x-rays mounts- problem was fixed with identalsoft support team

Reasons for Choosing iDentalSoft

1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.

July 2020

Jeremy from jeremy Peyser Dental

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Our office loves Identalsoft.

We were motivated to find a easier software system than we had during this Covid period. We wanted to go paperless. We wanted our patient to be able to send us all information needed before the appointment that could automatically populate the chart. We wanted to be able to text and email from the patients chart. We wanted to reduce or eliminate patient contact with the front desk. We wanted the system to be easy for us and the patients. We wanted the patient to be able to pay their bill through a portal . IDENTALSOFT FIT THE BILL AND HAS EXCEEDED OUR EXPECTATIONS. Theexcellent support we get from Idental soft has made the transition very easy. I am happy when I call and the support team knows me and my staff by name.

Pros

We like the portal that enables our patients to send their information to us before the appointments and populate the chart automatically. We like that the patients can pay over the portal We like emailing and texting from the patient chart. We can see confirmation messages without going to our email to check if people confirmed. We like the way the software is set up so that the information is easy to get to. We like that the payments and billing are linked to the procedures. It is much easier for us to keep track of payments especially from insurances. The more we use the software, the more we appreciate the many features.

Cons

Change is always difficult. We knew we had to change to a new user friendly program but were not happy about it. Identalsoft made it quite easy to transition to the new software. There is a learning curve with all new products. Identalsoft support staff makes it easy for us to get the answers we need quickly. We have had Identalsoft for 2 months and it is making our days in the office easier.

Reasons for Choosing iDentalSoft

We chose identalsoft for their phone in support and for the texting and emailing that the other company did not offer. We were pleased that identalsoft delivered what they promised.

August 2020

Michelle from Cypress Family Dental

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

August 2020

Very Disappointing

Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.

Pros

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

Cons

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Reasons for Choosing iDentalSoft

Pricing.

Response from iDentalSoft

Replied August 2020

Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.

July 2020

Alison from Kasperowski Family Dentistry

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Great product and outstanding support

Our experience with Identalsoft has been excellent owing in large part to the constant support from [SENSITIVE CONTENT HIDDEN]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her.

Pros

We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

Cons

It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.

Response from iDentalSoft

Replied July 2020

Thank you. We will review the recommended enhancement.