Open Dental Software

4.63 / 5 (43)

About Open Dental


Open Dental is an open source dental solution that includes on-premise electronic charting, billing, practice management and imaging applications that are suitable for both large and small dental practices. Prescribing capabilities include e-prescribing and printed prescriptions, which can be filled in using predefined templates. Prescriptions are automatically logged and can be reviewed using a specially created report.

The treatment plan module collects all required treatments for an individual patient, organized in order of priority. Users can send, add and modify preauthorization treatment forms from this module and can modify fees for individual procedures.

The solution provides a patient portal to make payments, view appointments, view treatment plans, send or receive webmail and download summaries of care.The appointment calendar can be viewed in daily or weekly mode. Appointments can be color-coded to distinguish between providers.Open Dental is compatible with Windows, Linux and Mac operating systems. Support is offered via phone and chat.



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Supported Operating System(s):

Windows XP, Mac OS, Linux, Windows 8, Windows 10

43 Reviews of Open Dental

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(32)

4 stars

(7)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 43 reviews

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January 2019

Stanislav from Alpha Plus Dental

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

My Server Crashed and Open Dental came to my rescue!!

So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!!

Pros

Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Cons

Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

February 2017

Robert from Robert M. Hersh DMD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!

We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice. Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more. True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software.

Pros

Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

Cons

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

June 2018

xochitl from Happy Teeth Dental

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Great dental software.

You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too.

Pros

It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

Cons

I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

Response from Open Dental Software of Open Dental

Replied June 2018

Thank you for the great review. Note that you mention that you can only open one section at a time. Some areas do allow this, but for the main windows that do not, simply open multiple instances. I always keep two instances open so that if I am about to check someone out, for instance, yet I want to work on another account or take incoming calls, I can do both at once! (Nathan, CEO Open Dental)

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Open Dental is an amazing piece of software, with excellent support and customization

Much, much less time on hold for support. Much less reason to even call support. This program is incredibly well made, and just works. It's super easy to install, and it integrates with pretty much all of the imaging software that's out there. Make no mistake - you can not go wrong with Open Dental.

Pros

Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times.

Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them.

The cost is fair as well. This software has incredible value.

Cons

There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software.

December 2016

Katelyn from Good Neighbor Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Easy software to use! Very clean layout!

Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software!

Pros

Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

Cons

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out!

Response from Open Dental Software of Open Dental

Replied December 2016

Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks

December 2014

A from Valleyview Dental Clinic

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

December 2014

One of the best.

Pro: Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office. OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode). Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly.

April 2019

Khushbu from Marin Community Clinic

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

April 2019

Decent but could use some work

Pros

-Odontogram is easy to manipulate in terms of tooth movements (like shifting and drifting)
-Notes are relatively easy to read

Cons

-Ledger is not easily visible so it's not possible to quickly see what work was done and when
-Lots of technical problems, requires lots of IT support

January 2017

Lauren from Best dental help

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Open dental

I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Pros

Customization

Cons

So many functions I could use more training

May 2018

Nancy from Staley Dental Arts

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2018

First time Open Dental User

Their support team is great! Always pleasant and very friendly. I have never felt like I was being rushed when I had a problem and needed their help.

Pros

I like the fact that if I don't understand how to use a function, even after reading instructions in their help section, they have never once made me feel like a lesser person.

Cons

not being tech savvy enough to follow the directions for help and end up having to call support for help

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Ease of patient care

Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week!

Pros

This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software.

Cons

If you are using another software for patients to update their medical history, it does not sync well.

April 2019

Katie from Seamless Virtual Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Would Never Recommend Anything Else!

Love it, love it, love it!

Pros

Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

Cons

I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix.

August 2017

Aubrey from McDonough Center for Family Dentistry

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support