Save Time with Handshake

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros

Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons

Just keep doing what you are doing Handshake!

Really great wholesale support

It’s such a great tool for accounts placing orders, seeing their options, even viewing high res images and sizing options. It’s really easy to update with new releases.

Pros

Handshake is a great tool for sales reps to place orders in the field. It also lets you have a direct b2b site for your accounts to place orders any time of the day. Best part: your reps can use it offline! So they can place orders anytime and then sync up when they have service.

Cons

Ever since Shopify obtained handshake, the customer support has gone downhill. They take a while to respond. But when they do, they do help you figure things out. Your best bet is to not have things go wrong.

Disappointing partnership

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Pros

I liked the simplicity of it. It is a very basic system.

Cons

Disappointed in the promises made about the product and the contract put in place. Horrible to pay up front for the year.

Good for meeting coordination

My overall thoughts are that this is an easily implemented tool for student guidance and communication. Very useful for professional development in many ways, and I hope students with access to it take the time to try and explore the options.

Pros

I've used Handshake for setting up meetings and phone calls. It works! Admittedly, my volume of calls and meetings is moderate at best, but it gets the job done. Very basic operation, quick to use, and very easy. I'd recommend this to anyone working with students, as it's a great tool for professional development.

Cons

It's impossible to entirely keep out spam, but I was very surprised to find so much spam on Handshake. Please improve the screening process. Also, the search functions are useful, but could use more options for narrowing down results.

Have not written an order for over 3 years

For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

Pros

Not complicated Can be used on iPhone or iPad Very very quick and we have thousands of skus and each reps produces up to10 orders a day and we have had not a single issue in 3 years Customer history is an invaluable sales tool Customer support the best I've ever experienced considering we are in Australia and there in USA Product matrix or variants

Cons

Not a single Con but Wishlist Able to produce a customer credit easily Customer history sorted there category in addition to the default date taken A user field that can be used to sort and filter customers by a unique run code A 4x2 grid or similar for showing product catalogue as we have to many products for the single item view