CloudNine Software


CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.

CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.

CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone.



43 Reviews of CloudNine

Overall rating

4.72 / 5 stars

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Showing 1 - 20 of 43 reviews

August 2017

Bradette from Berkowitz Oliver

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

CloudNine offers ease of use and exceptional customer support.

Offering a database that any level of experience user could review and perform tasks.

Pros

We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

Cons

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Response from CloudNine Discovery of CloudNine

Replied August 2017

Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

September 2017

Michael from Armstrong Teasdale LLP

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Easy to learn, easy to use, great experience so far.

Ease of use in managing complex discovery issues.

Pros

Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

Cons

Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.

Response from CloudNine Discovery of CloudNine

Replied September 2017

Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

September 2017

Neil from Complete Legal Services, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

CloudNine is intuitive, highly functional, yet maintains a very user friendly interface.

I am able to consult on a higher level with this software in our tool bag.

Pros

My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

Cons

Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions.

Response from CloudNine Discovery of CloudNine

Replied September 2017

Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

August 2017

Brian from Litgistix LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Much simplier to use than other review software. Automatic load/processing great add-on feature!

Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers!

Pros

New functionality for users to load own data. Quick culling/filtering options to reduce data for review. Easy to use boolean full text and metadata searching. Bulk tagging options reduce review time. Reports to export select data. Unlimited users with no extra charges. Reduced near-ready review storage fees. CloudNine Discovery provides great and responsive 24/7 customer support and always friendly and flexible. Have also recently enhanced Channel Partner program to help support reselling software for vendors more. Clint Lehew has always been great to work with and support us as a reseller partner.

Cons

Not able to change or customize folder structure after loading. Does not have advanced TAR-Predictive Coding option.

Response from CloudNine Discovery of CloudNine

Replied August 2017

Thank you very much for taking the time to share your comments on CloudNine. We truly appreciate it.

January 2017

John from Lane Sash & Larrabee

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2017

CloudNine: Excellent value and service

I have used CloudNine since the Fall of 2016 to upload and process e-Discovery data. Their staff has been very helpful. The CloudNine document review system is easy to learn and intuitive. It is an excellent value. The one drawback is that the functionality is somewhat basic, although more than robust enough for most smaller scale reviews. The system is ideal for smaller to midsized law firms and corporation. Overall, I am very happy with the system.

Pros

Its simplicity and ease of use. If you have used other document review software you will find this easy to pick up with minimal training.

Cons

It's fairly basic. It lacks the more advanced features in the base package. You can add on features such as predictive coding for an additional cost.

Response from CloudNine Discovery of CloudNine

Replied January 2017

Thanks for the review John. We appreciate your use of CloudNine for your eDiscovery needs and look forward to sharing with you soon new features that will extend the capability of the platform and enhance your ability to leverage it for both basic and complex discovery efforts.

January 2017

Kelly from Hall Estill

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

CloudNine Review

I have been using CloudNine for a couple of months, and it is my first experience with e-discovery start-to-finish. I am very pleased with the platform. It is very user-friendly, and everyone, from sales to support and the client services team has been so great to work with. They have been available to answer any question I have, even when I call multiple times in one day; they are even responsive at night, on weekends, and holidays, which is so great when working on an inconvenient deadline. I will be recommending CloudNine to anyone I hear is looking for an e-discovery tool.

Pros

I like how intuitive and user-friendly it is. You don't have to have experience with e-discovery tools to be able to use it. I also really like that it is browser-based, so it can be used on almost any device anywhere.

Cons

None so far.

Response from CloudNine Discovery of CloudNine

Replied January 2017

Thanks for the great review Kelly. Our team is grateful for your comments and will continue to strive to deliver you great technology and service to support your eDiscovery efforts.

March 2017

Ann-Patton from Roberts & Stevens, PA

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

CloudNine is a dream to what would have been a nightmare!

I have used CloudNine for three years. The customer service if phenomenal. The platform and search features are intuitive and easy to use. I love how using this product allows me to be more efficient with my time. The ease of collaborating aspects of my discovery project with associates and paralegals is a plus. I've never experienced a "crash" or a technical issues. It's been smooth sailing every time.

Response from CloudNine Discovery of CloudNine

Replied March 2017

Thank you very much for the kind review and we are excited that your experience with CloudNine has been positive. We will continue to work hard to ensure your eDiscovery efforts are enhanced with CloudNine.

August 2017

Aaron from International Rivers Consulting

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Customer service is good. Do not like how we had to have support always do stuff for us.

Pros

Tagging and OCR was good. Support was awesome. The searching and indexing features were helpful and the user interface took time to get used to but had no problems.

Cons

As I said, it was not cost effective for us to keep having to go back for anything extra we needed.

Response from CloudNine Discovery of CloudNine

Replied August 2017

Thanks for the feedback and the great follow-up call with Brian Kelley. We appreciate your affirmation of the platform and were heartened to hear it met and exceeded your requirements.

August 2018

Pia from EarthEfficient LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I called with a connection issue and it was resolved in less that 5 minutes.

Pros

The ability to work from home if need be. The remote desktop is user friendly and very forgiving. Sage is a good program.

Cons

Sometimes while at work we lose connection but that is most likely our connection. Other than that all works well.

January 2016

Brian from Tetra Pak Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Long-Time User

In the spirit of full disclosure, I was once employed by this company, but have been in-house for several years since and have no current ties with the company or its ownership. I have used the software, and their other services, for many years, through several versions, since. I have also used many other tools over the years, and each have their pros and cons. When I need something that can easily be shared with outside counsel, reviewed by multiple people simultaneously, and provide a fast reliable output, with fairly robust searching, this is my go-to product. The key for me is that the web-based platform makes collaboration across different companies/firms simple and efficient without the requirement for large downloads or additional purchases. The platform is intuitive and I would recommend it for any projects where collaboration is necessary (it is also pretty good for a traditional review but that is not where I use this platform).

December 2015

Ryan from National Oilwell Varco

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2015

CloudNine Discovery is the cat's pajamas

CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine's automated hosting and discovery tool. Their software is easy to use and searching is flexible. Filtering and analytics allow for early data assessment. All of CloudNine's departments are courteous and helpful. Client Services quickly manages productions and dispositions, follows up with documentation for our records, and provides customized support to our clients. Our uploads are followed by automated updates that are handy for passing processing status to our internal teams. Help Desk assists us with all technical items including search logic, syntax, and segmenting for multiple document reviewers. Our Legal folks appreciate the easy-to-use Discovery interface and the quick access to free training. I'm grateful for all CloudNine does to save time and prevent stress.

September 2017

Mayra from National Oilwell Varco

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

I am not very keen on technology so I found some features not as easy to navigate.

Pros

Search features are very useful. The creation of folders to file different search categories is very good too.

Cons

I don't like that a search shows me chain emails. I would be ok to get all emails if the chain changed, but for those that just have identical content, i would live to get the last email in the chain to reduce the search timing.

January 2016

Suzanne from Barry University School of Law

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2016

Amazing People, Great Software

I contacted CloudNine with a last-minute request for help with the hands-on portion of an e-discovery class I taught at the law school with Donna Chesteen. The staff at CloudNine were amazing. They set up a custom data set for the students to search against, and spent time teaching Donna and me the basics of their system, and had us up and running in less than a day. The students were able to quickly learn the search tools and produce meaningful results for purposes of the class with minimal effort. We also demoed other cloud-based software for the class, but the students clearly preferred the CloudNine system. Cloud Nine is straightforward enough to figure out on your own, but powerful enough to handle the most complicated searches. Having seen it in action in the classroom, I am making the switch to CloudNine in my private practice.

September 2017

ERNEST from Franczek Radelet

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

CloudNine is an easy to use review platform which allow us to process and review data right away.

Ease of use, cost savings, data load fast, and document retrieval is quick and easy.

Pros

The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

Cons

Would like control over moving files from one folder to another. Would like additional functionality related to tagging and foldering files.

Response from CloudNine Discovery of CloudNine

Replied September 2017

Thanks very much Ernest. We appreciate your review and feedback and look forward to continuing to support your efforts.

August 2017

Lindsey from Winter Capriola Zenner, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Generally really positive.

Pros

The software is very user friendly. The searching and tagging features are great; they make going through large amounts of data much easier.

Cons

The biggest thing that would make a difference for me is the ability to print group tagged items all at once. The search features are wonderful, but the efficiency of using the software is somewhat diminished by having to open each document individually to print it.

Response from CloudNine Discovery of CloudNine

Replied August 2017

Thank you for the feedback, Lindsey. We truly appreciate it. We also appreciate your recommendations and will work to address them as we seek to make the product even more efficient for eDiscovery experts such as yourself.

March 2018

Chaz from Ironside

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

March 2018

Google docs for coding

Pros

Great collaborative functionality
Has a lot of settings to code in a preferred style
All data is hosted on their servers

Cons

Can be glitchy with too many users at once
Has revision history but won't allow recovery if you delete something permanently

September 2017

Andrew from McCrory Construction Company

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

It was a pleasent experience because documnets could be sorted and taged relativet easily

Pros

I like how it could access and retain large files and had enough data space for the many different file types

Cons

When documents are sorted by their tags, some tags would not be shown in the search criteria when selecting previously tagge documents.

Response from CloudNine Discovery of CloudNine

Replied September 2017

Thanks, Andrew. We appreciate your feedback and look forward to continuing to serve you in your eDiscovery efforts.

March 2017

Lori from Allen & Gooch

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

Great Customer Service and Support is always a PLUS!

CloudNine provides the right level of service for what we need and we were able to test the software and services out before making a decision on what particular services we wanted to sign up for. Customer Support team is fast, friendly, and responsive, and if they could not answer our questions immediately, they found out who could provide our team with the best recommendations. We have only been using CloudNine for a couple of months, but have been satisfied with our decision to choose CloudNine over their competitors.

Response from CloudNine Discovery of CloudNine

Replied March 2017

Appreciate the review Lori. We will work hard to continue the great service/support and we truly value your consideration of CloudNine.

August 2017

ANGEL from Angel G. Reyes Rosado, P.E.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Excellent eDiscovery tool

Pros

Easy graphical user interface, reduced learning curve. Must have for small firms. Fast implementation. Low cost (firm/and client).

Cons

Cannot think of any cons. Some suggestions, incorporate a charge back system for clients based of resources allocated by case.

Response from CloudNine Discovery of CloudNine

Replied August 2017

Thank you for your review, Angel. We appreciate the consideration, comments, and recommendations.

September 2017

Jason from Kieve Law Offices

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Top notch document production cloud based service!

Extremely easy to use cloud-based document management service.

Pros

CloudNine has excellent customer service - incredibly responsive and always solves the problem.
I have uploaded several gigs to their platform and never had a problem.

Cons

The searching process is involved and requires a bit of training to make sure you are getting what you want - but once you have saved a few searches, it becomes a lot easier.

Response from CloudNine Discovery of CloudNine

Replied September 2017

Thanks, Jason. Great comments and we look forward to continuing to serve you.