Ratings & Reviews

Overall Rating

4.57 / 5 (14)

4.60 / 5 (83)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 28, 2020

April 23, 2020

Pros/Cons

  • Pros

  • Easy to build out and configure without a lot of outside support

  • Ease of use. Software tracks incidents and all associated items for them as well as training. Spark lines give immediate snapshot of what is going on.

  • Cons

  • It is not always as customizable as we would like. However with that being said we have not had to work hard to find a work around.

  • There is very little that I do not like, it would be great if it were in Spanish and the free trial should last more than a month

  • Pros

  • - Customization - Ease of Use - Great Customer Support - Always improving the services and product

  • There is almost no boundaries to what you can create. Reporting is very good!

  • Cons

  • Desktop version seems to be good. But with mobile version, I did face some syncing issues. But it was once in a while.

  • I struggle to find anything wrong, except for my personal dislike of the new report format, but i have the option to use the classic one so i can't really complain there either!

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots