DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

726 Reviews of DocuSign

 

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Software Advice Reviews (69)
More Reviews (657)

Showing 1-20 of 69

Carla from VTG
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved.

Cons

On the back end, in provides fields on a document, it wasn't very user-friendly and hard to accommodate the field space on a document. Plus I would like more training to understand all the functions of Docusign.

Review Source
 
 

Hanni from Health, Wellness and Fitness
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customer service is one of the worst I'm ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will not renew once my subscription is up

Pros

The core features are easy to use. Sending documents and signing is straight forward. Everything works until you run into a snag you have to deal with customer service

Cons

Customer service is handled oversees. Besides language barrier I also found it frustrating that ever inquiry results in hanging on the phone for at least 30 minutes, being put on hold forever, and ending the call without a resolution. Trying to understand why my logo was gigantic although my file size was below max requirements or understanding simple notification features turned into a day full of frustrations.

Review Source
 
 

Don from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Docusign is quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

Docusign makes signing things from my phone or computer easier than previous applications. I highly recommend this product.

Cons

There are few cons to be found about Docusign. I think newer technology scares older generations, maybe marketing towards those older gens would help because the new gens are already using Docusign.

Review Source
 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Great program that works really well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Absolutely great program with customizable or standardized signatures. Very efficient and easy to work with support should something go wrong.

Cons

Occasionally you get a blank for the signature that you have to reach out to support to resolve but they can do so quickly and over the phone.

Review Source
 
 

Madison from the ILRC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Quick, Easy, Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Docusign has been a huge help to our team. Our client files are easier to organize and it's much quicker to get paperwork completed with DocuSign as it is easy for individuals with any level of computer literacy.

Cons

The price tag is a bit high since we're a small nonprofit, but overall there aren't many cons. It would be nice if they added a feature to sense when a PDF form is uploaded with checkboxes already, though.

Review Source
 
 

Ben from International Neighbors
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

As a software sales company, docusign is a must. It helps you win business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With docusign you no longer have to hang up the phone and hope that your potential new customer will sign the contract. You can send the contract over, review it with them and have them sign while on the phone. I've worked at companies with/without docusign and have witnessed the shortcomings of not having it, along with the good fortune (in more sales) that comes your way from having it.

Cons

For as good as docusign is, there are definitely customers of older demographics that are fearful of the technology.

Review Source
 
 

WILLIAM from Homevisors Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don’t use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is widely used and has been around a long time. I didn’t like the product but I have to use 200 characters

Cons

They keep charging your card. They have horrible cancellation policies. Took me two calls after cancelling online to get them to cancel the account. I hope they don’t charge again next month.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 
 
Showing 1-20 of 657


October 2018

October 2018

Save Paper, Go Digital

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By allowing clients to sign digitally, it saves paper, saves time and keeps processing moving at a very efficient pace which is obviously advantageous on both ends of a transaction.

Pros

Awesome tool for providing digital documents for official signatures. Solid security, user friendly.

Cons

There's nothing I like "least" about this product.

Review Source: Capterra
 


October 2018

October 2018

Get rid of pens forever

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The problem Docusign solves is a big one, I wish this would have come along sooner.

Cons

There are a lot of copy cat tools out there and not sure docusign is all that different from their competitors now.

Review Source: Capterra
 


October 2018

October 2018

Review of e-sign software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, it is great software and I would highly recommend it. Both easy to learn and to use.

Pros

This software is easy to use. I did not spend a lot of time learning it. I could sign up and intuitively learn the software such that I was up and running quickly.

Cons

DocuSign offers a couple of formats for using the software. One format caters to realtors with the provision of transaction rooms. I did not find this format helpful at all. In fact it was confusing to me, so much so, that I switched back to the regular format.

Review Source: Capterra
 


October 2018

October 2018

Easy to use but always hesitant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use - it works well for certain applications

Cons

Always hesitant - feels like clicking on the link is going to download something unwanted

Review Source: Capterra
 

Ellen from AHS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

Seems to be defacto standard in form signing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I've used DocuSign a few times to sign forms sent electronically. It's super easy to use and set up as a signor. I haven't used it the other way (requested signatures from others) so I can't comment greatly on that.

In speaking with clients that use it regularly, they state that DocuSign has been a game changer for their industry. DocuSign has replaced faxing forms back and forth, with low quality and misplaced pages.

Cons

I didn't give a rating to cost as I'm not sure how expensive the product is, additionally I didn't rate customer support as I've never had to reach out to support. So both of those areas I can't comment on.

The big issue with DocuSign is adoption by people. Some people still don't trust electronic signatures or feel they are suitable. There are likely situations where an electronic signature isn't appropriate or legal, but those are probably few and far between.

Review Source: Capterra
 

Crystal from FLS Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

CONVENIENCE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This makes it easy to work remotely and eliminates the need to print, fax and mail documents. The saved signature and initial option makes this even more convenient if I am on the go.

Pros

The efficiency of getting work done and working with other parties. The icons are easily recognizable and it is easy to use.

Cons

Sometime's changing the print positioning can be difficult when using a touch pad.

Review Source: Capterra
 

Michelle from Belfay
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Not free forever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

positive experience, love the concept

Pros

I like the fact that you can e-sign documents, however, after a few documents you will have to pay for any additional documents

Cons

the set back is that if you aren't a business and you have people sending documents to sign, at some point you WILL have to pay

Review Source: Capterra
 

Alison from Beta Phi Mu
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Another useful tool for required signatures

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This helps me get documents signed without having to send things through the mail, worry about security with email attachments, or spend a lot of time scanning things.

Pros

This product is very similar to HelloSign. It's easy to use and there is a free option for low-volume users. It is quick to set up your document, it allows you to track progress when documents are sent for signature, and you can download or print out the completed copy of your document. The electronic signatures are as legally binding as physical, in-person signatures.

Cons

I sometimes find the fields too small for text information.

Review Source: Capterra
 

Justin from www.psdgoeshtml.com
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

My review of DocuSign

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

it is an excellent and professional software to have documents signed by multiple parties, reliable and the option to back up documents is super useful

Cons

I had complaints of my clients that they have problems sometimes with signing with a virtual pen

Review Source: Capterra
 

Carrie from Regal Oak Counseling, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Fast and Convenient Document Signatures

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, this is a tool that can save an immense amount of time. The convenience of DocuSign makes it an important tool for any business. Highly recommended!

Pros

It is such a convenience to be able to submit documents for electronic signature. In today's fast-paced environment, this is absolutely a must-have. The ability to have multiple signatories, with a completed copy sent to each person, makes it convenient with little to no follow-up required depending on your circumstances. If you need documents signed in a hurry, DocuSign makes it easy and convenient.

Cons

There is a little bit of a learning curve with regard to setting up initial documents and the monthly cost seems a little high for the small business owner that does not need documents signed regularly.

Review Source: Capterra
 


October 2018

October 2018

Great way to close deals

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love this platform. It's extremely easy to use and it lets you put tabs where you need people to sign so they can't be lost over the phone. It's a very convenient way to get signatures and it also makes it easier to file and archive these for your business.

Cons

It's expensive. If you don't do a lot of signatures this probably isn't the way to go. There are a couple other apps out there that can do the job for free/less money but they are not as smooth running as this one. If you do a lot of business though with signatures this is a must have.

Review Source: Capterra
 

Justin from Fortitude Ventures LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The Best Product for its Purpose

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This is the best product on the market of its purpose that I have used. It might be useful if they could make it to be able to make document changes and initial those changes and send back to sender.

Pros

Super simple to send and sign documents for both desktop and mobile use

Cons

I would like to buy more credits without having to upgrade the subscription

Review Source: Capterra
 


October 2018

October 2018

DocuSign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seems to be the most widely used esigning platform

Cons

I like Dot Loop much better and I get that for free.

Review Source: Capterra
 


October 2018

October 2018

DotLoop Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

DocuSign gets the job down effienciently

Pros

DotLoop has a lot of variety of functions for real estate transactions. It is easy to upload documents and search for what you are looking for.

Cons

DocuSign can freeze up a lot. I am not sure if it is our work wifi but we have a lot of problems with it freezing up.

Review Source: Capterra
 

Avery from Ampersa d
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Relativity easy to use, but not my favourite UX

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like how it is easy for people signing to know where and what they need to sign.

Cons

I don't like the interface and design. Sometimes if someone has to initial it can be hard to see and everything seems a bit outdated.

Review Source: Capterra
 


October 2018

October 2018

Great program, but a little pricey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has worked great, we haven't had any problems with it.

Pros

The program works great for what we use it for in our business and allowing customers to sign documents online.

Cons

The program is a little pricey and you have to purchase multiple accounts, you cannot use one account for multiple users under the same business.

Review Source: Capterra
 

Tammy from Key City Antique Mall & Shops
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Huge Time-Saver

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Gone are the days of not being able to get a contract in place or just easily getting a signature. Now - you can get a document signed and filed within just a few mins. You no longer have to wait on someone to get back from vacation.

Cons

Unless I’m mistaken, ou can’t import your own written signature.

Review Source: Capterra
 

Juanita

October 2018

October 2018

Docusign

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This feature is a great tool when you need documents signed and you aren’t able to physically be there.

Cons

Sonetimes the pages get stuck when you are in the middle of signing documents and then you have to keep refreshing the page

Review Source: GetApp
 

Brandon from Consulting services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great for quick fund

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Software is a snap to setup and quick to learn

Cons

Expensive software and hardware for sign is extra

Review Source: Capterra
 


October 2018

October 2018

Used for 30 days...Did not renew

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It worked for what I needed it to work for...

Cons

It was not very user-friendly at all. It took me 2 hours to upload and sign 2 documents.

Review Source: Capterra