Autopilot Software


 

Autopilot is a visual marketing software that enables users to create manage marketing campaigns and lead conversions. The product offers multi-channel marketing capabilities, such as online, email, in-app, SMS and snail mail communications.

Features include capturing leads from multiple websites, blogs or apps, organizing leads into different lists or folders and contact management that can sync with users' existing customer relationship management (CRM) systems.

Autopilot offers a drag-and-drop interface that allows users to automate marketing workflows and send personalized messages, thank you postcards and SMS messages. Autopilot also offers other capabilities such as viewing user activities in real-time and monitoring campaign return on investment (ROI) with reporting features.

Autopilot offers integration with different third-party applications, such as Salesforce CRM Segment, InsideView, Twilio, Slack, GoodData and Zapier.

Autopilot offers per-month subscription pricing and is available in two pricing plans - “Base” and “Business”. Support options include online and knowledge base.

 

Autopilot - Email status
 
  • Autopilot - Email status
    Email status
  • Autopilot - Small campaign
    Small campaign
  • Autopilot - Reports
    Reports
  • Autopilot - Postcard
    Postcard
  • Autopilot - SMS
    SMS
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

67 Reviews of Autopilot

 

Start your review of Autopilot

Click to start
https://www.softwareadvice.com/email-marketing/autopilot-review/
Software Advice Reviews (4)
More Reviews (63)

Showing 1-4 of 4

Aaron from Northwoods Greenscapes, LLC
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Improving on improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The cost per additional mobile app user is a bit annoying, but when we run the numbers, it still makes it a good investment to have most of our employees on the app.

Pros

I love the fact that it tracks my whole business from lead generation (that helps me fill in routes based on a map) to setting up the contract (with recurring services and pre-scheduled packages) to crew management (with photo uploads and clock-in/clock-out of jobs and contacting customers) to invoicing (which can be automatic) to receiving payment (even by credit card on the mobile app!). Keeping records on paper and trying to run schedules for weekly, bi-weekly and tri-weekly services would be a nightmare! This really is an AutoPilot software. It is a complete solution that tracks everything which allows it to be the ultimate solution for reporting. I can look at sales close ratios, revenue per lead source, job completion times against budgeted hours, past-due invoices and so much more! I have worked with the system from Property Maintenance Technician to Sales Rep to General Manager and have not been disappointed.

Cons

Their asset management portion is in its beginning stages and is not incredibly useful at the moment, but they continue to build on their system and I suspect that they will soon have a robust equipment and vehicle management system.

Review Source
 
 

Willy from JustLegal
Specialty: Legal services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to set up, powerful software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well worth the money

Pros

Thanks to the integration with Segment, Autopilot was very easy to integrate using our existing triggers. Set up was also smooth and out of all of the marketing automation tools, Autopilot has the best onboarding and set up experience. Their unique ui/ux make it very easy to set up campaigns that not only include email and SMS triggers, but unique integrations with companies such as Lob that let you programmatically send postcards.

Cons

There is room for improvement with people/user tracking. Currently we're using GoSquared to fill in the gaps.

Review Source
 
 

Sue from Praiseworthy
Specialty: Software and technology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love this tool. You can set up campaigns and forget about all the manual work once properly set up.

Pros

Great tool for onboarding and lifecycle stages. You can set up multiple campaigns to send according to your specifications, depending on target behaviors.

Cons

There's a bit of a learning curve when setting up new campaigns, hard to figure out on your own but fairly easy to comprehend with a bit of training.

Review Source
 
 

Deana from Sharper Image Turf Care
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Organized bliss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Auto delete of job notes
To route trucks for the week not day
Auto invoice paid receipt to customer
To take credits off so they are not charged

Pros

Dispatch board, credit card payments, invoicing, emails can be sent if bad weather, need to be able to send pics of jobs easier

Cons

Job notes should auto delete so that the guys Dont get used to seeing and then Dont pay attention to the notes
No auto invoice to customer
The estimates should be easier and able to build from there

Review Source
 
 
 
Showing 1-20 of 63

Joshua from bantu.life
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Fantastic customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It took awhile adjusting to the way contacts work, but once done, everything was pretty intuitive. The support pages were well-documented so it was very easy to find the help I need by myself.

No product is perfect, but I do appreciate the people behind the team doing their best to guide me along, even when I am not their biggest customer.

Cons

Be careful with the Pipedrive integration, it will sync all your contacts and you might be automatically have your plan upgraded as a result.

Review Source: Capterra
 

Paul from GoodUp
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Easiest marketing automation tool I have been able to find

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- Very easy b2b nurture campaign set-up.
- Nice, easy and informative dashboard with exporting options.

Pros

I love how everything just works.

In my experience with other, bigger tools, set-up and implementation takes months, not to mention huge investments. After implementation the tools took ages to get familiar with and didn't work smoothly. And customer service was slow and often unhelpful, regardless of their best intentions.

Implementing autopilot has cost me (no external consultant needed) minutes. Using it has been as intuitive as one would expect from an up-to-date tool. The customer service has, up until this point, been very helpful and quick.

Cons

- no cons so far. And now I need to type this sentence to get this review approved.

Review Source: Capterra

  Response: Autopilot, Autopilot

Date: December 2018

December 2018

 

Thank you Paul, is great to have you onboard.

 

Robert from 4 Pillars Consulting Group
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Unbiased 3rd party review agency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting debt relief for people who are struggling with their credit payments.

Pros

Easy sight lines and large simply text. They show reviews generated from Google + which are real people.

Cons

nothing at all. No complaints at all, very easy for my clients to do a review of my services.

Review Source: Capterra
 


December 2018

December 2018

Easy to use, flexible tool, great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely easy product to set up and collaborate within my team. The tool is flexible and scalable to accommodate for personalized user journeys. Support has been top-notch from day one, super helpful and responsive whenever an issue arises.

Cons

UI can be difficult to navigate between journeys. Statistics page is nice, but also difficult to get the whole picture when running multiple journeys. Difficult to measure a A/B split.

Review Source: GetApp
 

Tim from RentingSmart
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Automated marketing is simple with AutoPilot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Capturing website visitor details kicks off customer email marketing journeys.

Pros

The simplicity of it. Its GUI is intuitive, and it's easy to setup and get to work.

Cons

Not knowing how to use every feature, because there's so much this system can do.

Review Source: Capterra

  Response: Autopilot, Autopilot

Date: December 2018

December 2018

 

Thanks for your review Tim. We are glad you are having fun with the product.

 


November 2018

November 2018

A Huge Breath of Fresh Air

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Autopilot allows us affordable access to tremendous marketing automation potential from one-off email bursts to complicated journeys that follow our prospects through the entire funnel. After more than a year of searching for a program that could integrate with our website, Facebook, Salesforce and Twilio and do so affordably, Autopilot has been an unbelievable value. The program has occasional rough edges, especially in terms of designing and editing audience segments for journeys, and producing emails, but it's the best combination of ease-of-use, breadth of capabilities and affordability I've found in this space. Would strongly recommend to cash-strapped small organizations with a limited contact base.

Pros

Affordability for a small contact list
Ease of use
Visual Journey Builder
Salesforce integration
Features for price

Cons

Limits in contact segmentation
Limits in triggers for actions
Email editing suite can be a little basic

Review Source: Capterra
 

Jackie from Camp Danbee
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Helped make email marketing easier!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We implemented Autopilot when we got serious about following up on internet based leads for our clients. I loved that I could create a "journey" for a potential customer that was not only automatic, but, as personalized as it could be for an email marketing campaign.

The visual way that these journeys are mapped out makes total sense to me, and I appreciate how concrete it is.

Cons

As a novice, at best, I found that creating "journeys" took me a lot of time to understand. Once I did, it definitely got easier, but, it required some time and attention.

I think that there are probably still features of this software that I am unsure how to use; and haven't been confident enough to explore.

Review Source: Capterra
 

Garrett from Kudos®
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

A Great Alternative to Full-Fledged Automation Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Autopilot is a great solution if you're looking for something to automate a sequence of emails. I wouldn't consider it a replacement for full-fledged marketing automation software... yet, but it's a fantastic tool for email automation. Just keep in mind that there are a few hiccups that you'll potentially need to navigate such as email SpamAssassin errors (always use mail-tester.com to check your emails) and CRM sync issues.

Pros

It seems to me that Autopilot does only one thing - but it does that one thing REALLY well. I tested Autopilot briefly for a few weeks as an alternative to the drip program functionality in our Marketing Automation software. I was extremely impressed with how easy it is to build a drip program (called a "Journey" within Autopilot), as well as with the breadth of logic and functionality offered. Autopilot really sets itself apart with some amazing - seriously amazing - integrations and functionality that our Automation platform doesn't offer, such as sending SMS text messages or physical postcards.

I really like that Autopilot offers in-app chat support, and that you generally don't need to wait longer than 5 minutes to get someone to help you out.

Cons

During the few weeks I tested Autopilot, I found a few issues that prevented me from really continuing to use the software for my use-case. The integration with Salesforce was clunky and un-intuitive, and most concerningly, it seemed that when the platform saw leads that already existed in Salesforce, it would stop them from progressing through the drip program. This was a real frustration, and I ended up just disconnecting Autopilot from the CRM in order to finish my test.

Another concern we had was that after testing the emails I had configured using mail-tester.com, there was an error identified that could only be resolved by getting a dedicated IP address - something which adds a significant additional monthly cost to the cost of the program.

Review Source: Capterra
 

Matylda from LiveChat - customer service software
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

One of the best email automation tools out there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I just can't beat their drag-and-drop email campaign flow tool! It's not only highly intuitive, I also love how easy it is to make changes to your existing campaigns.

Cons

I wish their dashboard was a bit easier to personalize and navigate. It takes quite a while to get used to it.

Review Source: GetApp
 


August 2018

August 2018

Visual and Fast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was great to create marketing flows by this product. It was very handy to create customer lifecycle campaigns.
Besides, it plays well with other customer data hub like segment.io.

Cons

It was not possible to comprehend all the features of this product in the trial period. Documentation was a bit weak.

Review Source: GetApp
 


July 2018

July 2018

Amazing software!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I absolutely love it. It integrates with many other systems, journeys are really clear and easy to share with the team. It covers almost all use cases and if they're not, the support and account managers are super helpful and give a hand to implement everything we need.

Cons

It may be a bit hard for new users to get used to it and switch from other software. Also, the pricing is a bit too high, even though that in my opinion it's worth it.

Review Source: GetApp
 

Brandon from Instapage
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Lead Nurturing Finally More Visual with Autopilot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the canvas that you can lay out the shapes and organize and plan lead nurture sequences. In my experience with lead nurture campaigns in other software, it is usually complicated with drop-down menus, hard to find email templates, etc. With Autopilot and the canvas structure, it is much easier for me to see what sequence I have set up and the timing of it all.

Cons

The biggest issue I have with Autopilot is that it doesn't have an RSS feed that we can tie into our company blog. We have had issues with MailChimp at times and wish Autopilot offered an RSS feed feature we could use as an alternative.

Review Source: GetApp
 

Jesse from Marcus Thomas

July 2018

July 2018

Used the service for email automatic. Worked like a charm.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I love the way you can personalize each campaign to your targeted audience. It makes email automation simple.

Cons

A lot of specific elements to change when altering a campaign. You can often forget to change something and launch a campaign that isn't fully ready.

Review Source: Capterra
 


June 2018

June 2018

We used Autopilot for sending emails and managing our database and found it user-friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Setting up email journeys has never been easier than with Autopilot. It's really easy to visualize and customize email actions based on the recipient's actions.

Cons

It was not easily integrated with other softwares. This is why we eventually switched to Mailchimp because we needed it to work with a number of different softwares.

Review Source: Capterra
 

Ebona from Impraise INC

June 2018

June 2018

Not an easy to navigate tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. The ability to set a unique flow per marketing campaigns and create each step in the process from when an email will be initiated, to managing how multiple emails will be sent over a time period.
2. The ability to add users to a campaign ad hoc and see how many people have received the email versus how many people are set to.
3. Detailed reporting

Cons

1. Not intuitive at all. I feel you may have to be a power user to really get your money's worth. It's not something you can go into every few weeks.
2. Support was helpful but ran me in circles once trying to figure out how a user got unsubscribed from a campaign through an API, and I'm still kinda confused by it.
3. Again, it's not for casual users. There are some people who would get great use from this software though.

Review Source: Capterra
 


June 2018

June 2018

The beginning of a long romance with mailing system you won't see coming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being a non-developer in developer-heavy environment, I greatly value products that allow you to set up stuff in graphic editor. While it was not so easy at first, once I worked with it for a while I find it intuitive, smart, and allowing you to quickly get to what you need. It also allows you to set up complicated journeys relatively easy!

Cons

If you won't have a colleague to show you the ropes, it may be challenging to start using. The pricing is rather steep and pays off only if you want to heavily personalize your journeys - if you are looking for bulk simple solutions, then the pricing is suboptimal.

Review Source: GetApp
 


May 2018

May 2018

Amazing concept, heavy sales pitch - but doesn't perform with easy of use, nor high delivery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not great for mass marketing, but they pitched that it was

Pros

- This is an app maker/developers dream
- Code the processes and workflows, with marketing built in.
- Wonderful for apps, and tech heavy businesses with a lot of custom even triggers and customizations

Cons

- UI is not made for other, non-tech applications. They promote heavily saying it does, but the journeys are not made for that
- This is a event-based marketing tool, not necessarily a journey based nor funnel tool. There is a big difference
- They use Lyft a lot for their promotions, but keep in mind how different Lyfts marketing process must be from yours, and decide accordingly.
- Mass market emails and correspondence requires near coding like effort.
- This is a 1 to 1 solution, that lost the ability to do 1 to many communication efforts.

Review Source: Capterra
 

Fabricio from Cooperativa Mixta Matasiete

May 2018

May 2018

it's easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it facilitates the marketing work and also improves the campaigns, they are sent quickly by SMS and mail.

Cons

software is somewhat slow, for beginners it is somewhat difficult to understand its use at the beginning. but it really is worth it to improve your projects a lot.

Review Source: Capterra
 


May 2018

May 2018

It is very good because its tools are functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a great help and good benefits obtained

Pros

Pros: offers a large amount of reports, functionality and value on our tool and basically avoids having to repeatedly perform the same marketing tasks. You can send email or SMS campaigns instantly.

Cons

Cons: It's not as intuitive as it should be; However, once it is understood, it is much easier to set up campaigns. You must be an advanced user to understand how to do almost anything in the tool. In the same way, the tasks you perform are not simple, so I understand that simplifying it is something to admire.

Review Source: Capterra
 

Jamie from Dubber
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Marketing Automation on Steroids

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Autopilot is a marketers dream tool. You can create a 'journey' for almost any task, from sending out an email newsletter to creating an advanced nurture journey based on segmentation, rules, lead owners, default and custom fields, website actions and much, much more. If you use tools such as Salesforce and Segment then you can get even more out of the tool with less work, but I personally don't use either and I still get a huge ROI on the product. They also just updated the email building tool which was a very welcome update.

Cons

It would be great if the tool worked with other CRM's than just Salesforce. Some of the actions and triggers, particularly when it comes to API triggers are quite limited so some improvements with that would be great. The price can get quite high with large numbers of contacts and the business plan selected (A/B testing, API triggers and more). I would also like to see an end-user subscription management feature added so that I can fully move away from other email tools (i.e. MailChimp) whilst being compliant with the likes of GDPR.

Review Source: GetApp