About Skubana

Skubana powers order fulfillment, inventory operations, and business intelligence for brands and retailers looking to achieve a multichannel and/or multi-warehouse business model, with a focus on monitoring and growing profitability. 

Users can synchronize data from every sales channel they sell on, including marketplaces, big-box retailers, warehouses, 3PLs, POS systems and more. The interface is deep, but the goal is simplicity. The overall objective of a business using Skubana is to consolidate many operations softwares into one cloud-based tool.

Highlights include fast implementation times, built-in FBA forecasting, powerful marketplace features, automated purchasing, consolidated order management, an open API, and automated fulfillment logic...


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Supported Operating System(s):

Web browser (OS agnostic)

97 Reviews of Skubana

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(81)

81

4 stars

(15)

15

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 97 results

May 2018

Eric from Inovelli

Verified Reviewer

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software!

Pros

What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana!

Cons

While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.

March 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2020

Great platform

All in all I highly recommend this platform.

Pros

We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform.

Cons

Small bugs and annoyances which I know they are working on fixing.

Reasons for Choosing Skubana

Cin7 was lacking features and was horribly expensive.

June 2020

Vik from Kids Warehouse

Company Size: 11-50 employees

Industry: Textiles

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Great platform, good support, easy to use.

I am glad we gave Skubana a shot it helped us automate more of our business, saved us a considerable amount of $$ on payroll and overall just helped us grow our business over the last year plus we have been using them. I do not usually write reviews, but felt the need to do so in this case with the hope it will help others that find themselves in the same situation i was in.

Pros

We are a high volume e-commerce company selling across many sales channels for 10 years now. During those years we have tried many different platforms and none of them really worked out for us, they all always did some things right and many things wrong. Skubana was our last try before trying to build our own platform (which could be costly and come with a lot of headaches). Fortunately for us and kind of surprisingly, Skubana turned out to fill 99% of our needs. They have direct integrations with all the majors sales channels and other e-commerce tools/softwares and they also have indirect (via third party) integrations with the rest of the lesser known tools and software one may need to run their ecom business. They priced out much better than the previous platforms we used in the past and they offer support via chat at all times on top of having your account manager to help you out.

Cons

The native shipping labels creation, but you can connect to other tools that can get the job done.

July 2019

Monica from EcomAutomotive, Inc. dba Tuff Stuff 4x4, Tuff Stuff Overland

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

July 2019

Review

Pros

Web-Based Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman.

Cons

Too many required "integration partners" and "connectors" in order to use the software. Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs. Inventory accuracy.

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Excellent software & support

Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind

Pros

We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend.

Cons

Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve.

Reasons for Choosing Skubana

Stitch declined to offer us services with their sales rep stating Stitch would be "too expensive" for our tastes (Skubana became the obvious alternative). Stitch has since tried to vie for our business, unsuccessfully.