etouches is a cloud-based meeting and event management solution that helps businesses of all sizes across various industry verticals to manage various processes in an event's planning lifecycle.
etouches lets users create events, manage and customize event sessions and agendas, add and manage speakers and generate customized reports. It also offers features such as email marketing, event surveys, networking and matchmaking, a seating plan manager, project management, event budget management, room and resource inventory management and venue and hotel sourcing.
etouches offers integration with several third-party applications that include Salesforce, Silverpop, Eloqua, Clickatell, OnWire and Marketo among others. etouches also offers users built-in APIs that help them to integrate the solution with their website and other systems.
Services are offered on a per-registration basis. Enterprise services are offered on an annual subscription basis that includes support via an online support portal, phone, email and other online resources.
Aimee from Kesselman Jones
eTouches is very user friendly and easy to explain to someone how to use the registration. Easy to walk attendees through the process. Many ways to customize each event as we need,
Sometimes the email system does not work with some firewalls. eTouches is sometimes hard to get to merge with other programs that we use for different parts of our events.
Easy to use, user-friendly event registration software with a great support team and great customer service. I love the reporting features and how I can quickly send a snapshot of the meeting details to show where we are.
It has been a pleasure to use so far. I haven't had any bad experiences with customer support like some others have mentioned.
Elvire from Colloquium
Employees number: 11-50 employees
I don't find now any benefits from this software actually, I am probably kid myself because we had a very bad experience. But we choose Etouches at the very beginning because we had the feeling that they do understand our job and our problems. the Registration module is very complete but we have the feeling that now they just want to sell their products without any willing to improve their products. Etouches is stocked in early 2010 years !
The biggest aspect of our dissatisfaction is that they don't care at all about problems in our organisation due to bugs from their software. They don't care if can't open your event and if you have plenty of participants waiting for their badge !
If you have a big events with a lot of data for each participant, the software is very slow : and as you as you report that to the team, after showing videos to proove it because that's the way they work (they always say that is due to other factor ...), the answer is this event is very big and you have a lot of data per participant .......
We are now fed up with their fake explanation on each important bugs reported and have the felling that they don't care at all.
Registration module : eReg, it is very complete and flexible.
You can manage any type of event using it, but event in this module you can find discripencies and inconsistency as everywhere in the woftware
support team : useful when you have a simple question (such as how to push a button !) but completely unuseful when you have real problem ! not a good customer services at all !
jane from LADIVA
Employees number: 2-10 employees
great support team and customer service oriented
useful reference and platform
Support docs and videos are useful to reference.
seating modules are pretty standard and basic
needs to be more elaborate and creative when it comes to this specific feature
Genevieve from Advanced Medical Education
Employees number: 2-10 employees
User-friendly and good training materials. We also appreciated the customization capabilities.
We loved that etouches software allowed more freedom for us when working with registrations, and was really user friendly. We appreciated that it was easy to train all of our registration staff to use this platform on-site prior to a meeting. Additionally, the customer support and training materials were good for our needs.
Even more customer service would have been great. And adding more keyword searches when looking through the support materials.
Dominika from Meeting Design Institute
Great platform to handle registration for one meeting happening in several locations internationally at the same time. A eReg feature has all great functionalities you need for your event registration.
John from AdRoll
The easiest software to use when it comes to any sort of event planning, large or small. It is designed so you can have the same ease of use regardless of what size of event you're planning, technical coding ability or event planning knowledge. In addition, you find it hard pressed to find a more responsive and knowledgeable customer service team in any industry out there.
Martin from Kellen
Employees number: 201-500 employees
Kellen has partnered with etouches since 2012. We have seen the company grow & prosper, and we are very pleased with the results. Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience. Some of the challenges include lack of development of the online booth sales & management module (ebooth), slow development of integration with association management systems (AMSs, such as NetForum, YourMembership, i4a...), limited scope of the appointment-scheduling module (esocial). We have used other systems, and for an all-around event management solution, or just as a registration management tool, we feel etouches can't be outdone. We feel we've been part of their development, through sharing challenges and helping design solutions. They've come a long way with their Call for Abstracts module (eselect), and we provided a lot of feedback on that in the early stages. We use ehome quite often, and it's very easy to learn & use, in support of the ereg module. We do not use the task management or budgeting solutions. We have used both emarketing and escan successfully. Their customer service department is responsive, and we are happy to report that senior management is also very responsive to inquiries (when we feel more urgency is required). We process around 10,000 registrations, plus 1000 eselect uses, annually. We chose etouches based on projected ROI and have not been disappointed. We also appreciate and utilize the system's ability to work with multiple currencies, multiple global payment gateways, and multiple languages, including Chinese.
5 years and still pleased. Ask for custom pricing if needed, especially if you only need some of the modules, or may not fit into one of the pricing tiers.
Anna from SITE Southeast USA
touches are easy to navigate and to learn compared to similar event registration platforms. I've worked on a variety of types of events from complex to simple registration forms and have found touches to be a great solution for all.
Ease of use
Doesn't have the ability for conditional questioning past 1 level.
Good solution, good value
Todd from TeccSociety
Employees number: 2-10 employees
TeccSociety's commitment to delivering cutting-edge and innovative event technology education and solutions to event professionals continued this year. The TeccSociety management team conducted a thorough request for proposal (RFP) and determined that etouches would deliver the registration solution experience required based on our extensive scoping requirements. We were thrilled with the event set up support team servicing our account, and their ability to provide additional suggestions to enhance the data collection and user experience. Etouches is a Certified TeccPartner for good reason and we look forward to continuing to partner with them in the future.
Julien from MPI France Suisse
We are organizing around 10 events per year which are our touchpoint with our members and all the community.
Etouches has been first our registration software. What we value most is:
Registration setup :
- managing members only rate with automated filters
- easy design of the pages
- setup administrative invoices and other documents
- management of complex information gathering (session, extra-data, share-transportation...)
And also a templating of these setup to allow us to duplicate all or parts of these setup...
- manage layout of emails easily with global templates or event-specific customization
- send out invitation and monitor answers
- manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click
- manage automated email for incomplete registration, confirmation, changes in the programme...
Financial & reporting:
- really easy automated report
- daily email custom report (just magic for other stakeholders) and live private lists
- finance management with our context (taxes are complex for association)...
- we also used etouches to manage sponsorship
- from confirmation of packages
- quota management for badges and VIP pass
CRM management: we use the option of "global database" :
- this include that our global DB is automaticaly updated by every single registration
- we have cross events data
- we can monitor engagement, loyalty
- we can detect low engaged people to be proactive in the communication with them before they leave the association
- we can provide detailed data about quality, quantity and interest of our community to our potential sponsors
--> fully integrated with no import / export / excel skills (and time spent)
Robert from IPE
They have one person in their support department - Leandro Garcia - who is excellent but other than that, the support is appalling in terms of account manager contact and what they can get done.
It is feature-rich but dreadful to use. A simple task takes ages to change because they use a third-party HTML formatter that they do not support and have no control over. It has a mind of its own and is frustrating and scary to use.
The whole feel is a bit old and dated but they do not seem to care.
Do not think about using it for awards and judging - it will add days and days to your workload and expect complaints from your clients.
Delegate management is better but it is a clunky system and there are better providers out there.
Sorry - but just being honest.....I would steer well clear.
Too many to mention now
Prefer not to say
Maarten from Scribe Software
Employees number: 51-200 employees
We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.
It's a great solution because they focus on the aspects specific to events. They also offer a lot of connectivity into other systems, something a good marketing solution cannot do without.
There should be more people using this software. This would allow them to grow and develop even more functionality.
Make sure you take a training. Even though it's very user friendly and you might want to skip this, it is vital to understanding all the functionality the product offers.
Susan from TEDxSydney
Employees number: 51-200 employees
TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. We used etouches for our event this year, and it made such a difference to have one source of truth for all our registrations, payments and refunds, and to allow us to have an easy and quick snapshot of all our attendees at our fingertips.
I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.
One big challenge we had was the requirement to have at least one public category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry date set for them. If these categories hit capacity or expired, there was no clean way to display a simple unavailable or sold out message without offering another public option.
While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.
Don from Fusion Productions
The etouches suite offers support for absolutely every aspect of event planning and management imaginable including: registration, emarketing, dynamic agenda, social media integration, seating charts, call for papers, budgeting, project management, customized reports, an event mobile app, and a platform to build a complete event web site within the system.
etouches helped us to achieve organizational efficiencies so we had less duplication of effort, better communication around event tasks, and we were able to engineer standard internal processes to meet our aggressive deadlines. With this suite, company executives are able to get whatever reports they want on the data collected. Meeting professionals are able to keep track of registrants, seating, meal preferences, etc. and administrative staff can track invoices, budget, and project milestones. It's one platform that everyone can interact through - including our attendees.
The mobile app was extremely well-received by our community. They were engaged, found the app easy to use, and even after our event was over, we have continued to use the app to reach out as we begin our pre-event marketing for next year.
Because the system is so robust so highly customizable, it does require training. Also, depending on features some configuration may be required. Note that they do offer additional professional services for those who need it.
Through our strategic partners at (C)Systems, we received exemplary support and quick response times.
Kirsten from The Bayley Group
As event planners, we have tried a few different softwares, but etouches is definitely our favourite one. It offers the most features while being user friendly. The interface is appealing and it's easy to find your way around on the back-end of this software. Not sure why Surveys & Feedback isn't checked off on the features list, because it does include it, and quite extensively. It also has a mobile app feature, which could be enhanced as it's not quite equivalent to some of the apps on the market. The flexibility with name badge creation is next to none - you can design, create and filter any way you like. It will automatically decrease font sizes if the text is too long, and you can colour-code by registration category, and more. Feels like playing when working with this software!
Damian from Associations Network
The system is very easy to use, and there is lots of functionality for complex requirements. It is one of the easiest to add fields and options. The emailing functionality is excellent with lots of flexibility built in for templates. The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.
James from Oliver Kinross
We have been using etouches for all our events for online registration as well as email marketing and the performance is terrific! etouches is easy to use and very user-friendly. We just need to set up several templates and with a few clicks then our email campaigns are ready to go. It also allows us to analyze the data and generate specific email lists from time to time,which is very important as we would be able to adjust our marketing plans for the events depending on the data.
It saves us much time in doing tedious jobs and allows us to put more effort in event production and execution. We are now more efficient at work because of this amazing software!
We would definitely recommend etouches for event planning and management.
Lizette from PCO Alliance Network
I only came on board to manage our event after invitations was sent out - I missed out on training and the initial process.
After an hour of training I took over - it was painless. Once I was familiar with the basics of the system it was a pleasure to run the event!
Information/lists are available and correct
Online registrations a bit of a challenge - not e-touches though, registrants' mistakes (but very easy to sort out on e-touches)
Payments/refunds 100% manageable and accurate
Onsite registration - again, should be easy and accurate, except for registrants who changed places with others without prior heads up
Badge management was never as easy as with e-touches!
Lastly - there is always someone available to assist - whether a telephone call or an e-mail.
Thank you e-touches!
Elizabeth from CONNECT
eReg has changed our lives! With our previous event registration system, there were constant complaints from attendees about the registration process. To the extent that nearly all of our registrants would actually register by phone or through staff in the office. What's the point of having and online registration platform. Now 95% is done through eReg, enabling our staff to use their energy and talents on the actual event production and execution.
Through the efficient use of the onsite registration and mobile check-in features, post-event wrap-up is easy and no hassle. With a few clicks and pre-drafted email templates, we can send 'thank you' emails to those that attended, 'sorry we missed yous' to those who never made it, and tax deductible notes to those who supported the event first thing the day after the event.
The integration between eTouches and Salesforce has been lifesaving for us. With our previous system, unique guest lists and email lists were created for each campaign/event. After the event or campaign was complete the information would be updated back into Salesforce if time allowed, which was rare. Now we know instantly who received which emails and what program they registered for, which makes our Membership Group and Business Development teams VERY happy.
There are a few things I wish could be more integrated in eTouches, but as those things come up I've been able to submit our needs through the customer support portal and eTouches continually adds them to the development queue. They constantly make updates to the different modules to increase functionality and better the user experience.