About InitLive


InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The solution is suited for managing festivals, conferences, sporting and campus events.

InitLive allows users to track and manage event registrations remotely through a mobile app. It allows users to track staffing levels during events, notifies users in the case of understaffing. Users can then remotely distribute the available resources to address issues.

InitLive features message broadcasting, which allows users to send messages to a particular set of people based on defined rules such as check-in and scheduling status.

Reporting dashboard module helps users track and monitor event attendees and provides users a view of the events. It allows users to be prepared for making informed decisions regarding their event management practices. Support is provided via email, phone and live chat.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

66 Reviews of InitLive

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(43)

4 stars

(21)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 66 reviews

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August 2016

Wolfram from IEEE Ottawa Section

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2016

InitLive at EMC 2016

InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem. In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off. Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet. Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Pros

The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Cons

When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Response from InitLive of InitLive

Replied August 2016

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

August 2016

Sarah from Johns Hopkins University

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2016

Good for organizing volunteers pre-event, not as great for day of application

All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Pros

The back end website is user friendly. It is easy to upload an excel template of your volunteers or add people individually. If you are looking for a way to organize volunteers and schedule volunteers that's where the product shines most. You can build roles, assign individuals and set schedules easily. There is a good deal of customization in this area which is helpful. You are able to assign multiple event managers so they also have the "power" to make changes on the website and within the app once your event goes live as well.

Cons

Shifts are built by location rather than by role which wasn't logical for us because we pre-assign roles and the location isn't relevant. It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role. As a planner it was hard for me to not be able to test the app before the event went live. You see nothing in the app until it is live but at that point all your volunteers see what you are seeing and any changes being made get broadcast out. Day of we found communication via the app was limited. Only event managers can send messages to everyone or filter and send messages to specific groups. Individual volunteers can only send messages to their shift supervisor or the event managers. They weren't able to send even within their role assignment.

Response from InitLive of InitLive

Replied August 2016

Hi Sarah! Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring. Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app. Let's reconnect and go over the changes! Your designated customer success rep will reach out via email. Cheers!

December 2018

Allison from Freedom Balloon Fest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2018

Mixed Emotions

We used them for two years until we decided that it wasn't going to work as well as we hoped since we have a changing shift and the time to input all the information took someone quite awhile.

Pros

I love the ability to customize schedules for groups of people and that works great if you have a steady schedule and need to assign shifts, etc. It is still a growing company so they are easy to work with and customer service is great. It does give good report option for review but the reports aren't customizable so you still have to edit them after you download content.

Cons

The downside is that as a growing company, they don't have all the kinks worked out for ease of changing/saving or rotating shifts and people. It takes a lot of prep time to set up. It was okay, but not the easiest and any emails send are not saved in the system so you can resend later to a different contact group meaning you have to keep up with them on a different platform and remember who you emailed, etc.

Response from InitLive of InitLive

Replied December 2018

Hi Allison, Thanks for taking the time to review your experience with InitLive. We definitely hear you regarding the issues you've experienced with the schedule. This is why overhauling the scheduling process is our highest priority for early in the new year. Please be sure to reach out to your Customer Success Rep if you'd like a sneak peek of what's to come in just a few short months. Thanks! :)

August 2016

Caroline from Ottawa 2017

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

InitLive - loving working with this team and their software!

Wow. What an amazing, hard-working team to work with. We've been a client of InitLive's since January 2016 and they have been incredible so far. The customer service is fantastic and sets an example. The company is quite new and so the InitLive software continues to evolve, but what's great is that it's evolving in no small part down to the feedback, suggestions and operational requirements of the clients. It's terrific to be included in the process; we've already seen suggestions incorporated into software updates. The software is intuitive, looks great and simplicity is the backbone value of the software, which is key.

Pros

We've been using the software so far to collect volunteer applications and sort them, and I have no issues to report with that. I'm looking forward to moving into Live territory where we'll be using the event app with our volunteer teams. I love the 'Live chat' facility - the support is right there!

Cons

I wouldn't say "like least" as I have so much faith in this software and can see its huge potential. The only issues at the moment come naturally with the evolving nature of the software, which clear as each update takes hold.

Response from InitLive of InitLive

Replied August 2016

Hi Caroline. Thank you for your lovely review. We're very excited to work with Ottawa 2017 and appreciate the care you put into planning your events. See you soon!

August 2016

Al from Retired

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

August 2016

InitLive Feedback

Used the software project at the Marshes last year during the World Girls Juniors. We used the software application to acquire, register, and track around 100 volunteers for a 3 day international golf tournament.

Pros

The application handled a lot of the volunteer registration and shift scheduling well. It gave us a good idea of where we required additional volunteers. It assisted us in tracking volunteers shifts and determine when volunteers were late or did not show.

Cons

I found that because a lot of the volunteers were seniors who did not use current computer applications regularly, many were confused with initial emails that were sent to them. Also, because of the lack of computer application knowledge of the users, many of the volunteers did not register on-line by themselves but were entered onto the system by Initlive staff or team leads. I do not believe many of the team leads utilized the mobile on-line during the event.

It was interesting to find out the many spouses had registered as volunteers but only used one email address. This became very confusing since the system was geared on the email address as and id and communication was through emails regarding shift assignments.

Response from InitLive of InitLive

Replied August 2016

Hi Al. Thanks for taking the time to share your experience. We were thrilled to work with the World Junior Girls Championship last year and happy that we were able to be on site to see InitLive in action. A lot has changed since then and we continue to make improvements to InitLive based on input like yours. In regards to the issues with users being required to have an individual email address, InitLive needs this information to ensure efficient and accurate communication, especially in the case of an accident or emergency. Additionally, as Event Managers, all team leads have easy access to input and update volunteer information and schedules. We hope to work with you again and show you all of the great changes to the system. :)

September 2016

Danielle from World Economic Forum

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2016

Management of our Annual Meeting external staff

When I had a new shift opening up on site, I specifically needed to identity which staff were available. Following discussion with InitLive, I learnt that they added an icon that will display next to the name of any staff who are already scheduled in another shift. This will save you time and allow you to see exactly who is available at a glance... a feature i look forward to testing at out next annual meeting.

Pros

The broadcast feature made it easy to communicate a message with exactly the right group of volunteers, this made connecting with my team much easier on event day

Cons

The accents in Swiss names did not appear correctly, this was a sensitive issue and required time consuming manual updates on the exports. Never the less this was corrected quite rapidly!

Response from InitLive of InitLive

Replied September 2016

Hi Danielle, thanks for taking the time to share your review! It was such a pleasure working with the World Economic Forum for your 2016 Annual Meeting. We're excited for 2017! :)

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

December 2018

Excellent event management software

We have used this for about five years within my current company for our annual Gala event.

Pros

Very user friendly, intuitive and a great tool to schedule and communicate with staff, volunteers. They offer live webinars, in person training and support is always available. Signing up and registering for roles , shifts is easy. The reports are helpful and the interface is attractive and modern. Some of the volunteer management features include group, event, membership, attendance, scheduling, training. They offer a variety of event management and employee scheduling tools.

Cons

Some features are not so easy to find in the mobile app version. Doesn't notify you when someone joins an event. Unable to test before going live.

Response from InitLive of InitLive

Replied December 2018

Thank you for taking time to review InitLive. We actually do have a way to test things out before going Live now, be sure to reach out to your Customer Success rep for an update on new features before your next event. :)

January 2017

Maggie from CWU WindFest

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2017

Customer Service

I looked into using InitLive for a college concert band festival that I run. A smaller event, we manage about 150 volunteers and host around 3,000 high school musicians. InitLive has a beautiful interface, is very easy to use, and offers a wonderful introductory experience. I love that there is an app that is designed with the user in mind - simplicity at the fore. The only deterring factors I experienced were in regards to being able to control certain features. The basics are set-up very well (volunteer sign-ups, scheduling, messaging, etc.), but there were minute details that I would have changed to better suit my festival's needs. As well, the price unfortunately was the end-all determining factor that obstructed our ability to use InitLive. Even after working personally with Avery to find a compromise price, we were still unable to justify the cost. Because the festival runs through a university, which also hosts seven other festivals, our goal was to find a great software that could be used for all festivals, providing a consistent volunteering experience for our students. The hope is that one day, the university will be able to afford a quality program like InitLive for all festivals and events. I highly recommend InitLive if you are looking for a beautifully designed interface with exceptional customer service.

Response from InitLive of InitLive

Replied January 2017

Hi Maggie, thank you for taking the time to share your experience. We're sad that you won't be moving forward for WindFest but are eager to keep you up to date as we continue developing new features. It's been a pleasure working with you and I hope we have the opportunity to do so again. -Avery

June 2017

Allison from Freedom Balloon Fest

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Very helpful when you are organizing several hundred participants

Pros

I love the integrated app and how easily you can reach volunteers during the event. I like that the database is downloadable to excel so we can edit as we see fit. The process is simple from the users standpoint as a click and save model.

Cons

It is time consuming to schedule different hours, dates, etc with specific supervisors across different shifts. Also, the inability to see emails sent from the system or reply to emails within the system itself. It would also have been nice to signup from the app/use app prior to main event.

Response from InitLive of InitLive

Replied June 2017

Hi Allison, thanks so much for sharing your experience with us. Input like yours helps us ensure we're moving in the right direction! Your Customer Success Rep will keep you posted about those feature requests. :)

December 2017

Heather from Indy Premier Soccer Club

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Outstanding customer service! Easy to use and allows the export of a large variety of information.

organization and ease of tracking of volunteers.

Pros

Easy to set up and edit shifts, staff, and roles. Overall, the software is user-friendly. There are many custom features that allow it to fit the needs of a variety of organization. We are a soccer club that needed software to manage volunteers for a tournament and corresponding set-up and tear down dates. The information that can be exported is very useful and easy to access. Our customer service representative was amazing! She provided timely help EVERY time I needed it and was always willing and able to look at my issues and solve my problems. Overall VERY pleased with InitLive!

Cons

The inability to customize automated notifications to staff. Individual staff can control their notifications, but managers cannot customize the timing and information provided in automated notifications (texts, not emails). You can send push notifications and emails when needed, however.

Response from InitLive of InitLive

Replied December 2017

Thanks for your review, Heather! We're glad you enjoyed InitLive and look forward to working with you again and again!

November 2016

Lely from Eyecon

Company Size: 11-50 employees

Review Source: Capterra