Astea Alliance vs mHelpDesk

Astea Alliance has 27 reviews and a rating of 3.8 / 5 vs mHelpDesk which has 794 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Astea Alliance

mHelpDesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.80 / 5 (27)

4.31 / 5 (794)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

Last Review Written

August 29, 2019

February 18, 2021

Pros/Cons

Pros
Very functional and higly configurable and supports our overall service operations
It’s very comprehensive and performs a great deal of background checks in terms of warranty claims takes out a lot of manual work

Cons
The advantage of having a lot of capability is that it takes time to uncover all of it's power. It's strengths are also it's weakness.
Keeps kicking me out 20 to 30x a day. I try to complete my service calls and have to wait to log back in.

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Pros
Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.
Excellent customer service. It's also cool that I can customize my charges.

Cons
It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.
There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

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Pricing

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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