ClickSoftware Software

4.18 / 5 (109)

About ClickSoftware


ClickSoftware is a solution for enterprise-level field service management companies. ClickSoftware uses artificial intelligence to help in decision-making and execution and manage workforce productivity.

It offers features such as demand forecasting, shift planning and management, scheduling and dispatch and performance measurement. The demand forecasting feature helps users to estimate service requirements by ensuring availability of equipments and parts at all time.

The contract management feature ensures that all the field activities and tasks are conducted as per the service level agreement and preventive maintenance is performed as per the customer needs.

Mobile functionality is also available to help employees execute work orders. In addition, ClickSoftware features a social collaboration tool called ClickShout that allows users to share tips, comments in the context of their current activities and expertise. The solution also supports integration with both SAP and Salesforce.

Support is available via live chat.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

109 Reviews of ClickSoftware

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(42)

4 stars

(48)

3 stars

(16)

2 stars

(3)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 109 reviews

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January 2019

Jim from Express Cleaning Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

StreetSmart Review by Jim

Streetsmart has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company.

Pros

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time.

Cons

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company.

March 2018

Adrienne from Caribbean Blue Pools & Spas

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2018

Does what it says it will

Pros

This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.

Cons

The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

Response from ClickSoftware

Replied March 2018

Adrienne, Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review. Thank you again for your feedback.

January 2019

Kevin from CTM Media Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

January 2019

Awesome...with headaches.

We run a very unique business and the folks at StreetSmart have been able to completely customize our web portal and corresponding App on our tablets. They have been tremendous in capturing data that we can use for market trends and analyse logistics, and our ability to add/delete new forms on the fly has proven extremely valuable when rolling out new initiatives throughout the year. The amount of data we push back and forth daily from the tablets is quite large, so when an error occurs in the data transfer, this can cause major issues. Although the web developers have been able to work out many of the kinks with our Corporate Support folks, errors still tend to occur on a somewhat regular basis. Overall, I believe that the sky is the limit with StreetSmart. It doesn't matter what kind of business you have...they can customize it for you. Just make sure your IT people are on top of their game if you have 100+ tablet users every day.

Pros

The software was fully customized to meet the needs of my company. I can generate reports in the web portal that drill down to very specific details throughout day.

Cons

The root menus can be a bit cumbersome to navigate, but I think that's part of our own doing. There's not much about the software that I don't like. My major frustrations are with data transfers in the back end of our SQL server and the software's communication with our employees' tablets.

March 2018

Brenda from Oakwood World wide

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

3.0

March 2018

Easy, sometimes irritating, I need to know more about how to use features.

Having your schedule right at your figure tips. not worrying about loosing a paper schedule. Having proff of your work you've performed.

Pros

I like that I go in in the morning and can load everyone's schedules very fast. I like that I have prof of my walks witch are easy to e-mail to supervisors. I like that it is very easy to move jobs around to different employees.

Cons

I don't like how long it takes to log into street smart it can sometimes hold up your day. I wish I know more about the options, "ie: messages, forms, ect" and it would be great if I could figure out how to translate into Spanish for most of my crew.

Response from ClickSoftware

Replied March 2018

Brenda, thank you for your feedback! We are glad to hear StreetSmart helps streamline your work. Regarding training, we will have your StreetSmart Engagement Manager contact your organization to discuss additional free training options to help you get the most out of your solution. Regarding the slow start-up loading, we suggest you contact your IT department since this has not been an issue with other users and it may be related to your startup configuration. If the problem persists, please contact our support team at SmartSupport@clicksoftware.com

November 2018

Ryan from Oakwood Corporate Housing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

November 2018

Full Featured but can be cumbersome

Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

Pros

- Keeps everything in one place
-easy to access files
-Navigation is simple

Cons

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office
-Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.
-Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user?
- search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number.
-General performance enhancements would be greatly appreciated

March 2018

RICHARD from flowers by bauers and greenhouses

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

OVER ALL EXPERIENCE IS GOOD

Pros

The logic of the program does allow enough flexibility to accommodate the requirements of the retail florist delivery business.
2. New drivers become proficient with the app rather quickly.

Cons

1. As a delivery business we need to have the message function expanded. The receiver of the
message needs to be able to respond back to the sender of the message.
2. The Trip needs to provide 2 utility fields that the user can assign a field type and name to. In our case this would allow us to reduce the number of forms we use from 2 to 1.

Response from ClickSoftware

Replied April 2018

Thank you Richard for your review. Your feedback is important to our ongoing support and product development. It is great to hear that the StreetSmart mobile app/solution are helping to manage your floral delivery service. And we have forwarded your product suggestions to our product management team for further review. Thanks again for your review!

March 2018

Anna from Jetro Restaurant Depot

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Simplified CRM

Pros

So easy to use and gets your day organized and accomplished when your jobs are completed. I get to enter all the information about each account I visit with detailed information for the database and is useful for future visits.

Cons

Some of the choices are not what I am needing for a cetain job. Perhaps that is part of my company not asking for more options. I also noticed that some of the area's I go into have very poor reception so my tablet that I use for this app is very slow or just freezes.

Response from ClickSoftware

Replied March 2018

Anna, It is great to hear that StreetSmart helps you organize your day and streamlines your job information. We offer free ongoing training and I have forwarded your product question to Jetro Restaurant Depot's engagement manager for follow. Thank you again for your review!

March 2018

Marty from Graybar

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2018

We use this program for our delivery trucks and it's works great!

It's a great set up for tracking deliveries.

Pros

I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.

Cons

It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.

Response from ClickSoftware

Replied April 2018

Thank you Marty for your feedback of our StreetSmart app and workforce solution. We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations. Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup. Thank you again!

March 2018

andrew from Intec

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

It's works nice....like the navigation

Pros

Navigation to job is nice. Schedule is also good. Nice to see layout of jobs. It works well with everything we used it for.

Cons

App not updating all the time. It looses connection a lot. Sometimes the navigation goes off. Main issue is when the app gets Frozen and does not update the next job on list.

Response from ClickSoftware

Replied March 2018

Thank you Andrew for your review. We are glad to hear that StreetSmart is helping you with navigation and scheduling jobs. Although any navigation or data transfer to and from the any app can be affected by the carrier's coverage area, StreetSmart app information is stored and updated as soon as your mobile device is back in coverage. If there are any non-coverage concerns related to the app,f please contact our 24x7x365 support team and they will assist you. Thank you again for the review and using StreetSmart!

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

March 2018

Great service. It has tons of functionality in it.

Lets me keep track of my guys, Makes it so that the guys don't have to remember what they did on a job, or how long they worked on a job.

Pros

The timecard functions are wonderfull, and so is the gps, and notifications. It lets me know if my guys are speeding, have gone out of their boundaries, or any other alerts I would like it to alert me to.

Cons

Sometimes it gets glitchy. We have had several occasions where it has said someone is in a different place than I knew they were, because I was with them.

Response from ClickSoftware

Replied March 2018

Thank you for your review! We are pleased to hear that the time card and GPS capabilities are helping your field operations be more informed and efficient. If you experience any product issues, please contact our 24/7/365 customer support team for assistance at smartsupport@clicksoftware.com

January 2019

CHRIS from Accelerated Waste Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Review for Street Smart

We are able to give transparency to our clients with before and after photos of all of our jobs. My overall experience has been very pleasant.