FieldEZ Software

4.83 / 5 (63)

About FieldEZ


FieldEZ is a hybrid field service management (FSM) solution that helps organizations manage their field operations through automated job scheduling and work order management. The solution can either be deployed on-premise or hosted in the cloud.

FieldEZ allows technicians to locate customers, diagnose problems and decide on the corrective action from their mobile devices. The solution also features ticket management, auto-scheduling and assignment. Field technicians are automatically assigned jobs based on proximity, availability, priority, skill and work-load. It helps field workers to collaborate with other team members and share information and invoices to capture customer signature and feedback.

Additionally, FieldEZ supports integration with various third-party systems that include QuickBooks, Sage, SAP, Salesforce and Zoho CRM. It also offers customizable options for creating specific workflows and business processes and adding a company logo and custom data fields.

Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8

63 Reviews of FieldEZ

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(53)

4 stars

(9)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 63 reviews

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May 2018

Mahadevan from Wipro Limited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

It is very easy to use and giving more front end customisation feature.

Pros

This software reduces our call coordinator time to follow up field support team as it will give immediate filed updates through mobile app. We can track our filed support team to get more productivity. It is very easy to do front end customization whenever requires.

Cons

We are expecting more in-built reporting feature from the tool. For online e-reports , it would be good if we have online template like XML format template within tool to customise and create instead using Adobe software to create the form.

May 2018

Sujit from Maquet medical ind pvt ltd ( Getinge )

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very good app.

Can track calls easily and search easily backdated calls. Can search history easily.

Pros

User friendly. Can use anyone without any hesitation. Very useful to track any user. Calls can search very easily.

Cons

Sometimes shutdown automatically.
Overall great app for field work employees. Only take more battery when app is in use.

May 2018

Abdul from Wipro

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Best App to Handle the Field Call and also Help to achieve the SLA

Pros

Attaching the CCFR and Camera Option which will help to identify the Spare and this will help us to take necessary action on call

Cons

Some time after doing backup in server Sync getting stop due to tis engineer are not able to see the new call landing to there portal and also we are notable to close the call as well this need to be fixed at the earliest

November 2017

Balaji from Design Company

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Easy to Use

Pros

It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files. So many things. Tasks can exist in multiple locations for genius organizing, time logs with comments... never ending features. 99% rock solid. This is very useful for Sales and service - Field person's.

Cons

Can't make workspaces publicly viewable Expensive if you want all the features.
Hard to get even a small non profit discount.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Awesome App for to keep attendance records offline/online

Pros

The features like online/offline attendance, tracking, and offline sync, to track the customer location accurate on the map. Easy to apply leave and claim the expense.

Cons

General bugs fixes and waiting for more features updates to make the work more and more easier for user and improve the iPad efficiency

May 2018

Harsha from Wipro

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

FieldEZ is very good App to utilize for Field support which will Provide Online Update All activity.

Online Updates of Status & Activity which will helping us to get the status immediately.

Pros

Online Updates which will help us to get the status of each & every activity which will be on Field.

Cons

some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline .

December 2018

Sandeep from Lenskart

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Easy to access, which is great part of this aap , any one can acsess.

I like the aap and all the funtions

Pros

Smooth and the functions are very good to use.easy to contact to the client and close if process is also good

Cons

Sometime history can’t check. If I logout the aap and again signup then I can’t see the pervious details of the client.

November 2017

Manoj from Eureka

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Very user friendly

Pros

It appears simple and easy on the clutter. one of the more efficient ones in the market - By the Sales Manager

Cons

I don't think so Cons so far now, except tools and guides to using app effectively. Can be an easy written document (user manual) or Videos can be provided.

April 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The fieldez was a very friendly application, It Organizes all the needs at one place.

Tracking the applicants more easy way

Pros

Easy Dashboard to check all schedule and pending tasks, the calendar to check all the activities at once. Good tracking of attendance feature and alert feature when a task is assigned or modified.
A 100% satisfaction Product.

Cons

Probably, nope.
There are nothing cons about Field ez , there improved a lot and inbuilt support ticket feature also available so no Cons as of now.

October 2018

Souvik from Dealskart online services pvt ltd

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

FeldEz in my eyes

Pros

Easy to use good UI small in size anyone can use it my job made easy in fele but sometimes it's not working

Cons

Hang a lot it consumed battary a lot not showing location when we closing our fild job which make cofussion sometime

May 2018

Davinder from Getinge

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

It is a kind of good and bad both.

Pros

This software enables to attempt every single step in a pre designed format which is easy for user.

Cons

This software is having a number of cons too.
Continuous working of GPS on leads to a fast battery discharging.

August 2016

Muthu kumara from Wipro

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

OneForce from FieldEZ

Extremely simple and powerful application for field service management. Seamless integration with major CRM & BI tools.

Pros

Light weight, Customization options, Ease of use

Cons

MIS options shall be enriched.
SLA traction for Tickets.

May 2018

omprakash from CMS IT SERVICES PVT LTD

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Awesome app

Pros

The feature jobs on map, nearby customer on the map are awesome, we can easily assign our work accordingly the nearest location.

Cons

Sometimes, the location of the application will remain the old place and it taking the time to update the current location and that's the only issue I have found recently and everything else is great.

May 2018

Satya Srinivas from CMS IT SERVICES PVT LTD

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Nice application with excellent functionality

Pros

Great functionality basically the online and offline sync of the application was excellent, The notification also great when an call or task assigned it will notify with default message tone.

Cons

Not so far, As I was using from last one year I even didn't notified any negative about the product till now.

March 2018

Vishnuvarthan from Anna University

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I have been using this application for more than a year. User friendliness is its advantage.

User friendly, ease to handle. Ease to manage my clients.

Pros

Managing field employees beacome easy by Fieldez application.. and I request new features in future.

Cons

I couldn't find negatives as of now. I request you to release new version and bug fixes soon fro the existing.

May 2018

SIVAGANGARAJU from CMS IT SERVICES PVT LTD

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great application with fantastic tracking feature

Pros

We can simply know the status of the call, Inbuilt attendance feature helps to report at even in client location without any further approval.

Cons

NO, Cons about the software just expecting the further updates and new features about the application.

October 2018

Atul from Atlas copco india ltd.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Tracking and Fast response to Custmer calls.

If we work on site is 9 hours and travelling hours are 4 , then we will spend 13 to 14 hours in one day. Then How many hours are remaining for us to sleep and other. If travelling hour is calculated in efficiency is better for us.

Pros

It is very easy to operate and to explain also. Soft copy of Service card is also send to customer within a minute. No need to made a carbon copy of service job card. Efficiency is calculated correctly and no deviation in calculation.

Cons

Lot of report are eliminated like weekly, monthly and CRT also.Only travelling hours are not calculated in efficiency . If we are travelling to other town or more 100 KM or due to traffic , travelling hours are increases .

May 2018

Sridhar from CMS IT SERVICES PVT LTD

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

User-friendly application

Pros

Easy Dashboard to check all schedule and pending tasks, that helps organizations transform field operations through automated job scheduling and work order management.

Cons

I don't think so Cons so far now, just recommendation videos would be helpful to use the app effectively and quickly

May 2018

mudatha from CMS IT SERVICES PVT LTD

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best field tracking application

Pros

Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.

Cons

Not so far, bug fixes and feature updates will be helpful
My recommendation is if we have an option to send the call report to particular mail id is helpfull

December 2017

Deepak from AR Overstocks Pte Ltd, Singapore

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

Efficient one for Professionals in Sales and Marketing.

Pros

Easy to Use, Customize and Integrate this software with other CRM. Efficient field tracking system from one place and can guide our field team if necessary.

Cons

Expensive to get all features. A user manual (video / document) would help the freshers too know the other available options in this software.