FieldLocate Software

1.82 / 5 (11)

About FieldLocate


FieldLocate is a cloud-based field service and scheduling solution that caters to small businesses across industries such as HVAC, plumbing, electrical, pest control and more. Key features include appointment scheduling, timesheets management, job location mapping, mobile payment, reporting and more. 

FieldLocate offers a variety of features and functions that help the service teams, from the owner to the service manager, payroll and accounting teams, dispatchers and field technicians. It automates the manual activities related to job scheduling, time tracking, inventory management and invoicing. This helps users gain information and keep track of their activities and routines.

FieldLocate can be accessed by multiple devices such as desktops, laptops, tablets and smartphones. FieldLocate also offers the FieldLocate Mobile App, which is native to mobile devices and allows technicians to access job assignments, process payments and electronic signatures, take photos and more. 

Services are offered on a monthly subscription basis that includes support via phone and email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

11 Reviews of FieldLocate

Average User Ratings

Overall

1.82 / 5 stars

Ease-of-use

2.5

Value for money

1.5

Customer support

2.0

Functionality

1.5

Ratings Snapshot

5 stars

(2)

4 stars

(0)

3 stars

(0)

2 stars

(1)

1 stars

(8)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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March 2019

Al from McCullough Heating & Air Conditioning

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

1 of 5

March 2019

Not a Finished Product - Beware!

Didn't deliver on promised features. Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience! Choosing FieldLocate hurt our business!

Pros

The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan.

Cons

FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred.

The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product.

June 2015

Anonymous

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

June 2015

Dont buy FieldLocate

This company charged me for the product then failed to deliver a product that worked properly. It would route my technicians to wrong addresses, failed to properly import invoices into quickbooks, and had a host of other issues. When I called to get these issues resolved they created case #'s for the issues I reported, but there was never any follow up or resolution for those issues. I asked them to cancel my purchase and refund the money before the "free month to try it out" was over. The sales man, said I would get this free month to try it out and see if they could resolve the issues and make it work for me. But before that month was over it was clear that they were not even trying to resolve the issues I was having. No phone calls or emails regarding any of the complaints I had made. Then, after my "free month to try it out" was over they refused to refund my money.

Pros

None that I can think of. At first they sounded like a good company that could deliver a good product. But in the end it was a terrible experience.

Cons

Way too many to list. The software is not a finished product. It is more like a beta version that is not completed. QuickBooks links are not set up right and it made a mess that I spent hours cleaning up in QuickBooks when it did the invoice importing. Routed my plumbers to incorrect addresses several times, sometime quite far away from where the job address actually was. When I first paid for the software it took them two weeks to set me up so I could log in. I spent a lot of time setting up all my customers and items and much time training my office and service staff to use the product, but it never worked right. There were over a dozen issues we had with the software, and like I said, none of them were ever resolved.

April 2018

Derek from C&S Air, Inc

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

Invest in a different HVAC software

Pros

taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction.

Cons

support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app.

October 2016

Jennifer from Western Hills Heating & Air Conditioning, INC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2016

Terrible support

The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now

Pros

good concept

Cons

it doesn't work properly and the support is terrible

July 2016

Christina from Coopertown Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2016

Bad Product with zero support

No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!

Pros

None

Cons

Everything

March 2018

Jeff from The Flying Locksmiths - Lehigh Valley PA

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

March 2018

Dissapointing.....

I was a FieldLocate customer for a year. I fulfilled my contract and then decided to go in a different direction.

Pros

Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.

Cons

Admin has no mobile option, many steps involved in completing transactions, especially if you need to send pictures with a QuickBooks invoice.

July 2015

Juli from Barnaby Heating & Air


Ease-of-use

1.5 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2015

Company Without A Clue

Pros

Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.

Cons

Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.

October 2013

Ryan from Canada Furnace

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2013

Field Locate has changed the way we work

Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company.

November 2014

Deborah from ALL AMERICAN HEATING AND AIR

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

2 of 5

November 2014

Disappointed in support team after purchase

We have been using Field Locate since July 2014. We are a Heating and Air Company. The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method!

June 2015

Charles from Barnaby Heating & Air

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

June 2015

This software does not sync customer information with Quickbooks

This software has great potential but is very lacking in customer support. Each time a revision is release they create more problems due to lack of testing before releasing the update. Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems. Do not use this software.

October 2013

Charlie from HoweToFix Heat and Air

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2013

Rocking with F Lo! (FieldLocate)

Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo. We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best! Their backup, Jameson (J Lo) is the Bomb when it comes to the Database! Oh that's right, I don't do backups anymore! It is all in the Cloud! Thank you, F Lo!