About GorillaDesk

GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management, fleet management, billing and invoicing and mobile access.

GorillaDesk helps users to keep track of their devices by attaching barcodes to traps and other related equipment. The solution also helps users to create jobs, assign them to a particular team member, attach files from external accounts and access the customer data from multiple devices.

Additionally, GorillaDesk features a drag-and-drop calendar and provides users with functionalities such as email automation, document management and cost estimation. Users ar...


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Supported Operating System(s):

Web browser (OS agnostic)

219 Reviews of GorillaDesk

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(189)

189

4 stars

(26)

26

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 219 results

May 2019

Jeremy from Spidermen Services

Verified Reviewer

Company Size: 1 employee

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

They have got this right !!!!!

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.

Reasons for Choosing GorillaDesk

Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry.

January 2020

Tawndra from Rusty's Bug Stop

Verified Reviewer

Company Size: 2-10 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Lifesaver

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Reasons for Choosing GorillaDesk

The simplicity of it. Didn't have as many bells and whistles, but was just what we needed.

October 2019

David from Along Came A Spider Pest Control

Verified Reviewer

Company Size: 1 employee

Industry: Chemicals

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2019

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros

Nothing about this software works, it’s very cheap. I do not recommend it.

Cons

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

January 2020

Nathan from Green and Clean Pest Elimination

Verified Reviewer

Company Size: 1 employee

Industry: Chemicals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Hands down the best program Ive used.

Quick Payments* Easy to us software* Great customer Service* Very personable and professional* Faster routing/ Job tracking* Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.

Pros

Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!

Cons

Im yet to find anything. Gorilla Desk Simply makes life easy.

Reasons for Choosing GorillaDesk

The Free-trial made it easy to compare and the positive reviews as well as my friend informing me that this system was the cats Ass! Ooops, can I use that phrase here?

December 2019

Jeff from Nukingstreet Pest & Wildlife Control LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best option for pest control software

I do not feel like I am just a number. GD continues to grow and adds features to their product.

Pros

Ease of use, customer service their updates were actually useful.

Cons

Doesn’t have all the bells and whistles

Reasons for Choosing GorillaDesk

The sales were very pushy and their plans reminded me too much of PestPac.