About Pocomos Software

Pocomos is a cloud-based field service solution that caters to businesses in the pest control industry. Key features include customer management, scheduling, routing applications and more.

Pocomos helps field workers can create contracts in the field, take payments on their mobile devices and fill out work orders. Users can also create calendars that include different jobs and route, as well as metrics such as scheduled lunch breaks and doctors appointments.

Users can generate reports to monitor progress across their entire company. They also have access to a customer database, where they can build customer profiles that include location, service history and billing information.

With Pocomos’ routing tool, users can see a visual map of a...


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Supported Operating System(s):

Web browser (OS agnostic)

35 Reviews of Pocomos Software

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(4)

4

3 stars

(2)

2

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

April 2019

Michael from J and M Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Dynamic Software

I have been using Pocomos for over 5 years, and it is clearly the best pest control software thus far.

Pros

Pocomos is a Dynamic software. As needs arise, they adjust the program. Also, the standard features are not add on modules like other software companies for pest control. I have tried all of the big ones. Have a question or issue, no problem. Chat with them right on all of the screens. They answer within 10 minutes while you continue to work! The reps are always so quick to answer. I have the same experience as everyone in the tech department.

Cons

I it's beginning, the androids did not work as well as Apple. Those early issues have long since been rectified.

April 2019

Marie from Dustin Pest Control

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

User Friendly!!

Overall, it is just a wonderful program that is easy to learn and figure out! Not many programs are like that!

Pros

I love how easy it is to route jobs with this software! We've actually tried other softwares, and none are as user friendly as Pocomos. Customers can log on to their own portal and pay their bills! Our customers love that! I even like that it has a texting program to give our customers a heads up for their next services. Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs!

Cons

I really wish there was a way to have automated calls. I love the texting program, but It would be great if there was some sort of calling system. I also wish that we can see which technician serviced a property last on the View/Add section when we click on a customer's name. It shows what day it was last serviced, but I would love to see which tech was there last time too rather than having to click on their account and take the longer route.

March 2018

Stephanie from Bugs Bee-Ware Exterminating Inc.

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2018

Friendly and personable employees but the company seems understaffed to take care of its customers.

Pros

I signed up with Pocomos because I liked their easy to read screens and the ease of use that it offered. It takes your business to paperless and "somewhat" automated. You will still have to manually identify who needs an upcoming service notification email and then generate it and the same applies with an advance phone call or text message (so not truely automated). Pocomos gives you the ability to text message customers and the customer can text you back. This system also allows technicians to upload photos to the customer's account which is nice.

Cons

I signed up with Pocomos in Feb 2017 and we planned to go live in May / June 2017. By November 30, 2017 I was still NOT up and going. When I sent my 1st data file to them, it came back to me for a proof read. EVERY customer's information record contained incorrect data. I took 8 weeks to manually do the spreadsheet myself to make sure the data was correct. Once the data was submitted, I was then told that they would only import one service per customer and not each service (I could have saved myself 3 weeks at least if I would have been told this ahead of time). Once my data was in "their hands" there were repeated issues of duplicate customers and data to the point they had to wipe the slate clean and redo it. Once redone, the same problems reoccurred. With no resolution in sight and my data file now 3 - 4 months out of date, I had to let them go. I paid fees and charges to convert to Pocomos and had nothing to show for it. I emailed my Pocomos contacts and asked for a partial refund of my charges and I heard back from NO ONE. While I liked the people at Pocomos very much, they couldn't get the job done. And to end the business endeavor, a simple emailed reply on their behalf would have been nice.

June 2020

Jason from Turf Tactics LLC

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Great for my office but not for my customers

I really like the software and have invested many hours and dollars into the implementation of it. Hopefully they can fix some of the issues that would seem to be very easy fixes. I do not want to have to make another change.

Pros

The software is easy to use. It has everything that my previous software did not. It was easy to set up and the support so far has been top notch. The pricing is fair and competitive.

Cons

Although I like using this software, my customers do not. It is not user friendly at all from my customer's perspective. The customer portal is surprisingly primitive, surprising because the software is very advanced. My customers are constantly having issues paying for their services through the portal and my outstanding A/R has increased by nearly 75%. Links to the portal expire or do not work leaving my customers frustrated and angry. This has been extremely disappointing. If we can't get paid for our services, then what is the point?

December 2018

Katie from Stride Pest Control

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2018

Pocomos have excellent customer service!

I have had several suggestions for their software development and they have listened to me and I always feel like my feedback is valuable.

Pros

I like the visual maps and visual routes. They are easy to understand. I also enjoy being able to make specific changes and templates designed for our customers and their needs.

Cons

If there is anything I don't like, I tell Pocomos and they fix it pretty quickly. I occasionally run into a small glitch after an update but I expect that after major updates. I expect them to be fixed as well, which they do. It would be nice if we could see the emojis customers send us. I just assume they are all "thumbs up".