About RoutePoint

RoutePoint is a solution for cleaning companies that want to improve efficiency, reduce paperwork, and spend less time in the office. It offers integrated applications for contact management, billing and invoicing, scheduling and dispatching and work order management.

The system's customer portal allows customers to access invoices and service history notes, make appointments, and pay bills online. Its mobile app, Marathon Mobile, allows employees to view schedule changes, add service notes and process payments from customers. 

RoutePoint allows cleaning companies to easily manage every aspect of a job, from the initial lead to the final invoice. It offers sales pipeline management, scheduling, optimized routing, billing and invoicing.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

40 Reviews of RoutePoint

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(6)

6

3 stars

(2)

2

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

December 2018

Carmen from Forex Cargo Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

Great routing tool

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

September 2018

Evelyn from Clover Health

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

WorkWake in Healthcare

Better customer service

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

August 2019

Christine from CLEAResult

Company Size: 5,001-10,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

WorkWave upgrade

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Response from WorkWave

Replied August 2019

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

January 2015

Cindy from Columbus State University

Industry: Consumer Goods

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2015

Viamente saved my sanity!

Pros

The Viamente Route Planner software helped us tame a project that was loathed by many. Our team would have to load 2500 addresses into a map software that could not group routes on its own. We would have to draw boxes on our maps, zoom in to print the map and list of addresses, and then zoom back out. Then, we would repeat that process 250 times to give us 10 houses to a route. Viamente took the manual work out of it. It was able to group the houses into routes of 10 on its own and then provide us with a way to print maps and lists easily.

Cons

I was a little apprehensive about purchasing online software from a company so far away. However, the Viamente team discussed all my concerns with me and provided me with such great support. We have never regretted our purchase.

December 2016

Tiffany from Fitlife Foods

Company Size: 51-200 employees

Industry: Package/Freight Delivery

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Route Management at its finest!

Our company was new to delivery and had many requirements for a routing program. Workwave/Viamente has met all of them. They are a fantastic company to work with. Not only do they have wonderful customer service, but they are always on top of new technology changes to ensure their application is one of the best.

Pros

Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.

Cons

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.