ServiceTitan Software


 

ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking capabilities, which links every service request call to its eventual sale or missed opportunity. A mobile solution for field workers allows them to offer visual sales presentations in the field and process invoices and credit cards instantly. Other features include custom reporting, call recording, text messaging and dashboard. The system is deployable on multiple platforms, including Mac and Windows.

The ServiceTitan mobile app, which also delivers real-time updates is designed for both iOS and Android devices. It offers monthly subscription-based pricing plans. A one-time onboarding fee covers data migration.

The ServiceTitan team provides support by live chat, email, and phone. New users can also access the training videos to get familiar with the implementation and usage of the application.

 

ServiceTitan - Track technician
 
  • ServiceTitan - Track technician
    Track technician
  • ServiceTitan - Pricing
    Pricing
  • ServiceTitan - Dashboard
    Dashboard
  • ServiceTitan - Job information
    Job information
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

120 Reviews of ServiceTitan

 

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Software Advice Reviews (48)
More Reviews (72)

Showing 1-20 of 48

Henry from Goettl Air Conditioning
Specialty: HVAC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Useful in our HVAC & Plumbing Industry.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I've been using ServiceTitan for 1.5 years and counting. In my opinion, it is definitely a robust and aesthetic way of managing your technicians and tracking their productivity. Seems highly customizable in a lot of prompts as well.

Cons

I really can't name a con for the product. Only thing I can think of is sometimes ServiceTitan lags and that can hamper your operations momentarily.

Review Source
 
 

Jacob from Cactus plumbing
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Terrible business killer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This should be a free app

Cons

All bad. Will ruin your business after you drain countless hours and money into it and lose half your customers because they hate it and work through all their stupid changes and updates and then talk to people they want you to tell me how to fix their product like going to McDonald’s without a menu and then they ask you what do you want

Review Source
 
 

Jerry from E. Vaughan Rivers, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great software for our usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is no learning curve for Service Titan, it's easy to use from the beginning, being able to maintain a sizable database.

Cons

There were some bugs and inconvenience early on , but fix were quick and the overall experience is very good.

Review Source
 
 

Dominic from Air Comfort
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Caveat Emptor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Some of the issues we faced during our deployment and Go Live;
Inability to deal with standard Quickbooks naming convention (Lastname, Firstname)
A fix for this issue that generated a large number of duplicate records in QuickBooks.
The final fix required all customer records in Quickbooks and ServiceTitan to be changed, manually.
All customer locations being mislabel
During import into Quickbooks customer name and location information fields merged rendering Google Maps unusable.
Pricebook, item, and invoices would not allow for mutli-decimal pricing, rendering item prices incorrect, and all A&R reports inaccurate
Constant changes to the UI, even during business hours.
Integrated billing software turned on but never configured.
Charged for submitting wrong type a check for processing. Check types only specified in test environment until next release.
Too many undocumented features that need to be turned on by success manager.

Pros

World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen.
Joshua Jenswold keep up the great work.

Cons

Expensive
Inability to import data accurately
Generates more work than it alleviates.
Product features are numerous, but shortcomings in execution show a lack of maturity from a development and management standpoint.

Advice to Others

Speaking generically here.
Make a list of what you want the software to do. Then make a list of how it should do it.
For example “Must connect to 3rd party system” would be followed by “Must not alter existing data” “Must not require changes to 3rd party system to work”
Establish criteria for success for each piece of the software. Do not move forward until those are met
If a company wants to charge you a large setup fee, ask them to break it up over several months so that you can be sure that your needs are being met.
See my article on my experiences with Field Service Management at https://tinyurl.com/y9gqpgjo

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

ServiceTitan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service.

Cons

The reporting functionality needs improvement. It would be great if Service Titan had a custom report generator so you could pull the information you are looking for on the fly.

Review Source
 
 

heidi from jim corridon electric
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

ServiceTitan- GREAT for service company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-Easy to learn
-CSM team is amazing
-Makes a different in business almost overnight
-Shows everything happening in the business

Cons

I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email.

Review Source
 
 

Spencer from Paul's Plumbing and Heating, Inc.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I was told that we we need to revise our business model. WHAT?!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

 
 

Betsy from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Service Titan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Offered about 80% of what we were looking for in the program but unluckily the remaining 20% was really important and we couldn't go without

Pros

Super easy to use

Cons

Way over price

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Price does not seem reasonable for the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product would be perfect for what we need if there was a few very small adjustments and features added - Ex. Unassigned job mapping and route optimization

Pros

Very functional

Cons

VERY EXPENSIVE

 
 

Sarah from American Rooter Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Love These Guys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product. I love how it tracks everything from sales, to marketing.

 
 

Jason from Rooter Man
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Service Titan is the Titan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After using several different software's we have finally landed on one that is the most suitable fro our business. From the dispatching to the Sales numbers, Service Titan is definitely on the leading edge of the service industry.

Pros

Sales numbers, Customer surveys, Tech bios emails

Cons

There is alot to do in Service Titan, you have to figure out the best reports for yourself

Advice to Others

Don't be nervous, it is the best way to go. For the most part it is very simple to use.

 
 

Amber from Arctic Air of Northern Florida
Specialty: HVAC

September 2016

September 2016

Easy to learn, user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like the "basicness" with ServiceTitan. User friendly, quickbooks compatible. Offers everything and more.

Likes Least

I don't like the schedule part. I think each tech should be color coded and not all the same color or have a different schedule for each technician. I also do not like how information from the invoices from ServiceTitan doesn't export over to quickbooks.

Recommendations

Definitely try it first, It offers more than what we use it for.

 
 

Joshua from Air Force One Air Conditioning
Specialty: HVAC

August 2016

August 2016

Service Titan wins number one in dispatch and invoice programs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This program is very intuitive in its design and has a very informative and courteous staff of technical support agents that can help find a way to make the program do just about anything you need it to. We were able to match the program to our specific needs and automate several of our other vendor programs through it. If Service Titan can't do something, they can combine with a program that can.

Likes Least

The cost is a bit higher than some of the programs we have used before, but you get what you pay for.

Recommendations

If the agents getting you started aren't willing to go the extra mile, do not get the software. There will always be problems and if the company has good support agents, you will be just fine.

 
 

Cari from Copper Cottage
Specialty: Plumbing

August 2016

August 2016

Service Titan review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I like that the techs can bill service calls and collect payments in the field. It's also nice that the office can see that info right away. The metrics are also very handy; you can see at a glance how the CSR's and techs are doing. We've done our own tracking using Excel spreadsheets for years; it's a huge time saver that ST does that for us.

Likes Least

For calls / projects taking multiple days, you need to create a project to schedule for multiple days; it would be nice just to copy from a previous day to the next day needed. Also, for service calls with multiple techs, we are not able to adjust the length of time that one tech is on that call without changing the length for all techs on that job. Sometimes we only need a helper for an hour or two for heavy lifting / tight spaces before they move on to another call; the dispatch board doesn't accurately reflect that.

Recommendations

Check out other service dispatch systems to find one that best fits your situation. We chose ST as it had the most of what we were looking for. Also, the staff has been incredible! We really enjoyed working with Kathy, our implementation specialist. She made the process as easy as possible and stayed on top of all aspects of switching from our old to the new ST system. She kept us on track so we could go live on our originally planned date.

 
 

Gery from BK Plumbing and Bath, LLC / DBA The Plumber Guy
Specialty: Plumbing

July 2016

July 2016

Utilize the dispatch and marketing aspects of the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The support and guidance that you receive and that is available to you for the transition.

Likes Least

None. This system and the support that is provided to you is first class.

Recommendations

You can't go wrong. It is one of the best systems to utilize if you want to grow your company and this system allows you to stay on top of your customers.

 
 

Todd from Rosenthal Plumbing
Specialty: Plumbing

May 2016

May 2016

Plumbing Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use, helps to manage and show up to date numbers to help run our business and make adjustments as we work toward our goals

Likes Least

want more control of reports. I would like the ability to either link to were the numbers are coming from and/or adjust the fields I want reported

Recommendations

Back up, back up important information (Pricing manuals) as you evaluate the software's fucntions

 
 

Thomas from Comfort Control
Specialty: HVAC

May 2016

May 2016

Great product with great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The tracking features are great. You can track your advertising, your techs performance, your office CRS performance and the reporting is also great.

Likes Least

Because the software does so much the learning curve is a bit long but worth it.

Recommendations

WE have gone threw a few other programs before finding service titian and this is by far the beast we have found.

 
 

Dalton from Accurate Electrical Services
Specialty: Electrical

May 2016

May 2016

Working out the Kinks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there.

Likes Least

Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January.

Recommendations

Even if there are issues, typically ST is great about addressing them, so this is less of a complaint and more of a suggestion, I suppose.

 
 

Bill from Bonney Plumbing, Heating & Air
Specialty: HVAC

May 2016

May 2016

Top of the Field

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Service Titan has an innate desire to be most helpful to contractors by researching, understanding and providing critical support for contractor profitability and customer service. As a result, Service Titan is very customer-centric and quick to change and improve their product. It is not static, but constantly changing and improving.

Likes Least

With a constantly changing product, it requires continued support and training. Service Titan is very good at this, but it is something of which a new customer should be aware.

Recommendations

It is incomparable to other dispatch products as the very basis is far superior.

 
 

Kevin from The Drain Surgeon
Specialty: Plumbing

March 2016

March 2016

Service Titan is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love this software, it is amazing and the support team is as well!

Likes Least

Nothing, they continue to make it better every day!

Recommendations

It will simplfy your life and take your service to another level!

 
 
 
Write a Review
Showing 1-20 of 72

Scott from White goods services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A big program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I like the customer service that is friendly and ready to help anytime for problems that can arise

Pros

The ability to add prices and services to anything

Cons

It does take a while to create an invoice for service not listed

Review Source: Capterra
 

Tersh from IceBound HVAC & Refrigeration
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

You Don’t Know What You Didn't Know Until You Know

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pleasurable.

Pros

The metric portion of the software allows you to pinpoint concerns with deadly accuracy. On the customer side of the software allows industry leading communication between the office and our clients. This is an extremely brief example of what we love most about the Service Titan software.

Cons

The extensive capabilities of the software could present an overwhelming feeling for the user initially. There are times, while performing certain tasks, that the work flow is not self explanatory and the user must research the proper procedure. If we’re forced to divulge anything that could possibly be perceived as a con, these would be our only concerns.

Review Source: Capterra
 

Adam from A1 Garage Door Service
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Best Software for the Home Service Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home.

Cons

It revealed so many areas where we were lacking and that is uncomfortable to find out about your business. There were many new work flows that we needed to create but it really helped drive our business forward, increased our sales, and is allowing us to run a modern home service business.

Review Source: Capterra
 


November 2018

November 2018

Ease of Use Wins

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most about this software is how easy it is to use in the field and office. This helps to make easy transitions on adding new features, as well as training new employees. If the software you use is too complicated, it will end up hurting your revenue. This is the opposite with ServiceTitan!

Cons

The thing I like least is because there are so many updates that are being made periodically, this causes malfunctions in the software, which makes it frustrating for our employees and technicians. While having updates are great, the downtime that these glitches cause, can make things very complicated.

Review Source: Capterra
 

Tom from Just Right Heating and Cooling
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After three years of stagnation, our company has grown dramatically since we started using Service Titan. It isn't the magic bullet that has propelled us to success, but it is an integral part of our overall strategy and our success formula.

Pros

Ease of use. New users can get up to speed in a few days instead of weeks like our previous software. Reporting. All the standard reports are vital to running our company, and now that they've created custom reporting we have deep insight into the important aspects of our business.

Cons

Setting up custom reports is the least intuitive part of the software. We usually have to have customer support help us do it... but that's not really a problem since they are super responsive and always willing to help.

Review Source: Capterra
 

Tricia from Pipe Works Services, Inc- Tric
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Service Titan is the way to go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, a great experience with Service Titan

Pros

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

Cons

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.

Review Source: Capterra
 

Dawn from McCullough Heating and Air Conditioning
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Surpassed our revenue goals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?

Pros

Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.

Cons

Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 


Dawn,

Thanks for taking time to review ServiceTitan.

We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan.

 

Angelia from Younique Products
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Pros

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Cons

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 


Angelia,

Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow.

We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers.

Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

 

Matt from Thornton & Grooms, Plumbing & HVAC
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Game Changer...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience - always helpful. The uptime is very reliable.
ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost.
Easy, easy easy.

Pros

Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support.

Cons

There is some holes the reporting, especially projects.
Inventory & inventory controls is a struggle right now but hopefully this being fixed soon.
The bridge with quick books is a little clunky but we still get good overall financials.

Review Source: Capterra
 

Kayla from Altman's Cooling and Heating
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A Change to the Future

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out.

Pros

The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers.

Cons

Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.

Review Source: Capterra
 

Shawn from Your Plumber / Your A/C Team / Your Realty Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Next Level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I believe this has moved our business needle by 15-20%.

Pros

The organization and marketing features have helped us take our business to the next level.

Cons

Being a smaller user I have lost my one direct sucess coach for a team. This makes it much tougher with on-going or reoccuring issues when I don't speak with the same person.

Review Source: Capterra
 

Kris from Black-Haak Heating, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Service Titan Works For Me

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We had difficulties getting started with the software, but now that everyone is comfortable with it we are loving ServiceTitan. The customer support is unsurpassed and has made the transition much easier.

Pros

The ease of use with ServiceTitan has been exceptional. The customer contact has been widely appreciated both within the company and externally.

Cons

The scheduling features were a bit difficult to get used to, however, the tools we have learned and started using has made it very user friendly.

Review Source: Capterra
 

Anthony from BEST Plumbing Service of Cincinnati
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Separate yourself from your competition!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been on for a year now and there is no way we would go back. Set-up and transition were hard, but well worth it in the end.

Pros

The customer side of this software is a difference maker. The automated appointment reminder texts and emails, the text and emails sent when we dispatch, and the map for our customers to see real time arrival of our plumbers are incredible.

Cons

The only down side we have seen is that the reports and tracking in Service Titan are mainly geared towards a commission based pay system and we do not pay on commission. Even with that we have found ways to get the information we need.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 


Anthony,

Thank you for taking the time to review ServiceTitan.

It's an honor to work with companies like yours that are paving the future for other contractors. We appreciate your partnership as we continue to adapt to find new opportunities for hard-working home service shops.

 


November 2018

November 2018

Best software we've found for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features.

Pros

The modern design, full features, mobile app, and great customer service.

Cons

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 

Congratulations on your success! We're delighted we've been able to play a role in this.

We're proud of ServiceTitan, but never satisfied. We'll never stop innovating and improving, and it's shops like yours that make all of the hard work worthwhile.

 

Jessica from Hurley & David, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Makes customer service a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Everyone in my office and in the field thinks ServiceTitan blows our previous software that we were on for 10 years out of the water! It's easy to use and easy to learn. I love how the software is easy to follow from incoming phone call to invoicing the job.

Pros

Service Titan has given us the ability to track ALL our interactions with a customer. Our old software made it very difficult to track phone calls that didn't result in a booked job. Now, anyone who answers the phone knows exactly what the customer has spoken about with us in the past. Even our techs in the field have all the info our office has!

Cons

I wish the accounting integration with Quickbooks was a little more seamless.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 

Thanks for your feedback!

We love hearing how ServiceTitan helps our customers connect better with THEIR customers.

We're guided by our mission to help home service companies more easily manage their business and be more successful and it's reviews like yours that motivates all 600+ of us to continue working tirelessly toward this goal.

 

Gabriela from Apple Air Conditioning & Heating
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

The best software company in the HVAC Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great.

Cons

There is frequent downtime on the system when Service Titan does updates at night. They are not very customizable to your company specifically.

Review Source: Capterra

  Response: ServiceTitan, ServiceTitan

Date: November 2018

November 2018

 

Gabriela,

Thank you so much for taking time to leave a review. We're fully invested in the businesses we work with and are thrilled you feel this way as well. We built ServiceTitan to make a difference for the hardworking men and women in the trades. It's an honor to work with extraordinary shops like yours and wish you continued success.

 

Nick from Shanklin Heating and Air Conditioning, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Opinion from an accounting professional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly.

Pros

The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks).

Cons

All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible.

Review Source: Capterra
 

Jennifer from Clements Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Way to much for a small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We liked the features but for a small company to use it way to much. I think that you shouldn't have to train that hard to use a soft ware. Great product if you can get through the training.

Cons

the training and how the software flowed.

Review Source: Capterra
 

Kristin from Bishop Plumbing and Heating

May 2018

May 2018

Great for flat rate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking

Cons

Not good for time and materials billing, multi day jobs require a new job each day and an invoice for each

Review Source: Capterra
 

Brooke from Financial Services

April 2018

April 2018

Everything on One Screen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the modern look and all the features Service Titan has to offer. It is easy to use, and I like using the app. I've taught some of my coworkers how to use the software, and they were able to pick it up fairly quickly. It's nice having everything on one screen and not to have to flip back and forth.

Cons

There seems to be a bunch of updates. Right when I get used to one set up, it changes! I guess it's for the better, I just wish the changes had better transitions sometimes

Review Source: Capterra
 
 
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