ServMan Software


ServMan by Cube Six is an on-premise enterprise management and accounting solution designed for businesses in the field service industry. ServMan has been used by industries including electrical, plumbing, Construction, IT Services and Pest Control.

Key features include work order management, mapping and route management, inventory management and scheduling. Users can assign tasks and create job schedules for technicians in the field. This helps users to create new quotes and work orders, print documents, handle payments that are updated in real time.

Contract management feature allows users to create, execute and administer service contracts from the initial quoting and pricing stage to renewal and billing of contract. The solution also provides time and route tracking tools in order to measure field activities of technicians. Other features include credit card and echeck processing, warranty management, client and prospect management. Support is offered via phone.



35 Reviews of ServMan

Overall rating

4.29 / 5 stars

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Showing 1 - 20 of 35 reviews

August 2017

Jill from Clover Electric, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease. Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful. We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Pros

The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.

Cons

There is a learning curve with using the software in the beginning.

August 2017

Scott from Mister Ice of Indianapolis

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

increased efficiency

Pros

We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Cons

The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

August 2017

Missy from Beverly Services

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2017

I like the software but training could be better.

Pros

Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Cons

The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

August 2017

Karen from 10X Consulting Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Pros

Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Cons

I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

June 2011

Rebecca from Moon Associates Inc

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2011

ServMan Review

ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan. ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role. Customer service and resolution timeframe have been excellent.

Pros

*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.

Cons

* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good Software

overall the experience has been positive.

Pros

ServMan has a good accounting package and is very good customization.

Cons

Reports are on the weak side. contract management and marketing sources are very weak.

July 2017

Jennifer from Electronic Security Services, Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Servman Customer Support is outstanding overall!!

Pros

ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians.

Cons

User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic.

August 2011

Cynthia from Under/Comm, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2011

Cube Six ServMan

Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.

Pros

ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.

Cons

To date, we haven't found any. ServMan fits us perfectly.

August 2017

Barry from Carlau Consulting

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2017

Implemented SM into a previous business (Drainage services) in the UK, proved very easy to implement

Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation.

Pros

Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead.

Cons

Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace

July 2017

MIA from PR PLUMBING

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2017

I WISH I WAS HERE WHEN SERVMAN WAS FIRST SET UP.

WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.

Pros

PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.

Cons

LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.

June 2011

Cliff from Diamond Sharp Services, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2011

Great Product with Great Support and Trainng

Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.

Pros

Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.

Cons

Not specifically designed for a recurring route-based business such as ours.

May 2011

Richard from HPC Foodservice / Proline Systems

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

May 2011

Executive Vice President

I would highly recommend the product.

Pros

Servman has been a pleasure to work with. The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly. It seems besides getting my issue solved I always come away with at least one way to better utilize the software. We recently had Matt Fisher from Servman on site to help us better utilize different parts of the software. Again, it was a well planned visit and everything was well documented for us to review once he was gone. I have also attended several of the webinars they put on and found them to be helpful .

Cons

We have had very few issues to speak of.

May 2011

Julie from MacGregor Plumbing and Heating, Inc.

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

May 2011

Review 5/26/11

Coming from two fully integrated accounting systems, ServMan does work well at this point, but could still use tweaks in many areas.

Pros

System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities. PO integration to A/P very strong.

Cons

Lacking consistency between modules as far as cursor locations, requirements for immediate entry or having to grab the mouse, tab key, etc. Lot of little glitches still with things having to be checked vs. system default, ie, use/sales tax options. Flat rate book only prints in Landscape mode, not Portrait (created twice the size of book). Restocking features are smart, but very cumbersome & time consuming. Departmentalization is too extreme in G/L, could achieve some of the intention of G/L coding by utilizing Work Types better. Would like easier self-customization of screens, ie, Service Call-taking screens are too involved, too many, time consuming, missing pertienent information. There is very basic information that should be available already, without always being "quoted a price" to get it in there. There is still a ton to learn that we haven't even seen yet, still trying to smooth things out to have full confidence after 4 months.

May 2011

NASIR from MVNA

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2011

ServMan is Software for Your Company

I would recommend ServMan to anyone who has a need for customizable software that just WORKS! The staff at ServMan are fantastic to work with. As a customer I get the feeling that no matter how complicated the problem, CubeSix will find a solution.

Pros

One of the best things that our organization enjoys is the ability to customize the software. The specialized nature of our business gave CubeSix the opportunity to show us the real power of the ServMan product and we are very pleased with the results.
The support is second to none. There is nothing like being able to get a live person on the phone when you are having an issue. Most problems are usualy resolved in one phone call.

Cons

There are no cons that I would comment on.

May 2011

Robert from FireProTec Fire and Safety

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

May 2011

Long time ServMan user

A great product, great people. Certainly a very good choice for small to medium size service businesses.

Pros

Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades. The product is fairly adaptable and easy to customize to meet individual needs. Great product for field service and scheduling. Good people to deal with. Very accessible and understanding.

Cons

Could do a better job of keeping users informed of improvements and new functionality. Sometimes a bit slow on project completion when they are busy due to what appears to be staffing limits. General support is very good and responsive.

August 2015

Frank from Len the Plumber

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

August 2015

SERVMAN is our primary ERP used to run our business

We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.

May 2011

Kathy from Ecomm

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

May 2011

Servman comments

Overall I would recommend the product to others.

Pros

We like the fact that we can add our own features, create our own reports, etc. We appreciate the strong accounting functions and the easy audit trail. Overall, I think it is a strong software package. Servman Mobile has been a valuable tool for our technicians.

Cons

Some of the support technicians are excellent while others seem less than enthusiastic and less knowledgeable of the basic product. At times the system seems to bog down (run slow) when we have a lot of users running reports, creating work tickets, moving inventory, invoicing, etc.

May 2011

Patrick from Air Group, LLC.

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

May 2011

Superb Software

We have been using Servman since 1999. Whenever there is a new procedure or business process I need to implement, Servman stands ready to add the customization immediately. I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale". I was wrong! The Servman Mobile Module alone has saved us an enormous amount of money as we are virtually paperless. Our annual sales have grown from $3 million in 1999 to over $30 million today and we owe a portion of that growth to Servman. I am proud to be a Servman client.

Pros

Ability to customize
Features and modules always growing
Support
Stability

Cons

None worth mentioning

August 2015

Kathy from PremierComm, LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2015

Servman provided us with a customizable totally integrated software solution.

There are 2 things that I like most about Servman: (1) It can be customized by our programmers (or Servman) to fit the way that we do business, and all of the reports are created in Crystal Reports, so we can create our own reports or modify standard reports using the developer version of Crystal. (2) It is totally integrated with the general ledger. (We didn't have to purchase a separate accounting package or resort to Quick Books.) One of the things that we don't like about Servman, is that it uses remote desktop. It would be nice if it was internet based. But, overall, it is a great product and one that we have been using for 10 years.

August 2015

William from Airmatic Compressor Systems, Inc

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

August 2015

Easy to use, covers a great deal efficiently,,, we still have accounting questions.

Ease of use, not hard to train a new employee. Most of the work does not take more than a couple of clicks to receive an answer to a search. I wish they all would only take a couple of clicks. Reliable up time. They have a very good support structure and two of my favorite vendor employees(of the 100 or so we deal with) work at Servman. The con, we still have questions about the accounting side. We are about to use them for our CRM, so we are anxious about how that result will be. I'm not familiar with Chrystal Reports, so I think I'm missing out on some good functions and efficiencies..