ServMan by Cube Six is an on-premise enterprise management and accounting solution designed for businesses in the field service industry. ServMan has been used by industries including electrical, plumbing, Construction, IT Services and Pest Control.
Key features include work order management, mapping and route management, inventory management and scheduling. Users can assign tasks and create job schedules for technicians in the field. This helps users to create new quotes and work orders, print documents, handle payments that are updated in real time.
Contract management feature allows users to create, execute and administer service contracts from the initial quoting and pricing stage to renewal and billing of contract. The solution also provides time and route tracking tools in order to measure field activities of technicians. Other features include credit card and echeck processing, warranty management, client and prospect management. Support is offered via phone.
I am not a main user on this software. I use several software programs for my job and this one seems the most cumbersome.
The section for scheduling is well done and easy to use.
It required more training than I thought is should have.
overall the experience has been positive.
ServMan has a good accounting package and is very good customization.
Reports are on the weak side. contract management and marketing sources are very weak.
Scott from Mister Ice of Indianapolis
Employees number: 11-50 employees
We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.
The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.
Karen from 10X Consulting Group
Employees number: 2-10 employees
It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!
Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things
I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.
Jill from Clover Electric, Inc.
Employees number: 11-50 employees
Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.
The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.
There is a learning curve with using the software in the beginning.
Missy from Beverly Services
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.
Barry from Carlau Consulting
Employees number: 51-200 employees
Increased bottom line profitability of the Business by approx 3% nearly immediately after implementation.
Overall functionality is very impressive. Compared to other products here in the UK, Sm is streets ahead.
Lack of support for Multi currency. Currently SM doesnt support Multi Currency which would be useful to offer in the European Marketplace
Jennifer from Electronic Security Services, Inc.
ERP functionality highlighted by efficient modular design. Good accounting program and robust purchasing module for tracking inventory. Mobile apps available for field technicians.
User Interface needs improvement. Training classes are expensive and customizations can be difficult. Help Files are in need of major improvements as many topics are not covered and very few videos are available. Module used for Quotes is very basic.
MIA from PR PLUMBING
Employees number: 11-50 employees
WOW WHERE DO I START, THIS IS AN EXCELLENT PROGRAM FOR DISPATCHING AND SERVICE.
PROGRAM DOES ALOT AS LONG AS YOU UTILIZE SERVMAN. TRYING TO GO BACK AND CHANGE DIFFERENT AREA'S AND TRAIN EXISITING STAFF HAS BEEN VERY TIME CONSUMING.
LEARNING WHAT TO UTILIZE IN SERVMAN TO HELP US IN OUR BUSINESS OPERATIONS. I WISH THE REPORTS WERE MORE USER FRIENDLY SO WE COULD CUSTOMIZE REPORTS TO SHOW EXACTLY WHAT WE WANT ONLY.
Frank from Len the Plumber
We use the system to support our warehouse/supply chain, dispatch, customer service, finance and general business functions. It enables an end to end view of our operations and provides us with sound and capable functionality for our operation. At times SERVMAN appears to be a little cumbersome or has the look and feel of a "legacy" type tool but that can be overcome with more user training and/or better familiarity with the tool layout and design. The SERVMAN staff is forward thinking, supportive, flexible and responsive. A relatively small company in SERVMAN, yet they possess the leadership and vision to operate as a large scale software manufacturer, which in turn positions us to have a long term and productive relationship.
Mary from Pacific Lawn Sprinklers
The ability to have the software grow with our ever changing business and specific staff needs has been amazing. The enhancements added to the core product is ever changing with the times and provides unlimited capabilities to have the software work and grow with you.
Matthew from Robin Aire Heating & Cooling Inc
I've been using Servman software since 2005 and am very happy with the product. Rich, Bill, Robert, and the entire team at Servman are great to work with. Their customer service is what keeps me doing business with them. I would recommend Servman software to my friends...
William from Airmatic Compressor Systems, Inc
Ease of use, not hard to train a new employee. Most of the work does not take more than a couple of clicks to receive an answer to a search. I wish they all would only take a couple of clicks. Reliable up time. They have a very good support structure and two of my favorite vendor employees(of the 100 or so we deal with) work at Servman. The con, we still have questions about the accounting side. We are about to use them for our CRM, so we are anxious about how that result will be. I'm not familiar with Chrystal Reports, so I think I'm missing out on some good functions and efficiencies..
Kathy from PremierComm, LLC
There are 2 things that I like most about Servman: (1) It can be customized by our programmers (or Servman) to fit the way that we do business, and all of the reports are created in Crystal Reports, so we can create our own reports or modify standard reports using the developer version of Crystal. (2) It is totally integrated with the general ledger. (We didn't have to purchase a separate accounting package or resort to Quick Books.) One of the things that we don't like about Servman, is that it uses remote desktop. It would be nice if it was internet based. But, overall, it is a great product and one that we have been using for 10 years.
Jamie from Waldrop Heating and Air
Great product. Easy to use, and offers the combination of accounting, inventory and most importantly service and job management. Took 18 months of searching to find this product, well worth the wait.
Cynthia from Under/Comm, Inc.
Having been through several other programs before lucking into ServMan, I can tell you that you've found what you're looking for. Save yourself some money and trouble. . .start here first. You'll never look back.
ServMan represents a fully integrated product that allows us to link all aspects of managing our business. General Accounting, Scheduling, Work Orders, Purchasing, Inventory, Customer Data Base, Quotes, Payroll, and Sales all link together to give us total control of, and instant access to, the information needed to make the hundreds of daily decisions required in the management of any business. I do not believe that Under/Comm, Inc. would be the successfull company we are today without the use of ServMan. ServMan has allowed us to quickly identify and follow trends. In an industry where weeks can make huge differences in technology, ServMan has helped put us on the leading edge of our industry and ahead of our competitors.
To date, we haven't found any. ServMan fits us perfectly.
Rebecca from Moon Associates Inc
ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.
*Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.
* Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.
Terry from Trinity Mechanical Systems, Inc.
Tracks all business activity from call reception to payment receipt with complete service history records.
Customizations require IT knowledge or Servman customer service involvement at cost.
Ed from Swick Plumbing and Heating
Good system once you have it up and running. But getting there can be a struggle.
Can be taylored to your bussiness.
Cliff from Diamond Sharp Services, Inc.
Would highly recommend the Servman Software to any service-based business that is looking for an easy to use and feature rich client management and invoicing software product.
Servman has been a great improvement from previous client management and billing programs we used previously in our 25-year old restaurant service business. They thoroughly explained and walked our management and staff through everything to expect prior to and during the transition, and provided plenty of training and support to get us up and running smoothly. The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.
Not specifically designed for a recurring route-based business such as ours.