ServSuite Software


 

ServSuite by Service Pro is a cloud-based business management solution for pest control and lawn care companies. It features standard field service software capabilities, which includes contact management, GPS tracking and inventory management capabilities. ServSuite also offers additional add-on modules.

This solution features mobile applications for service businesses. Through these applications, users can adjust and synchronize technician schedules, manage new services and appointments and send emails to their customers. Other mobile capabilities include viewing service and estimates data history and managing customer account information.

ServSuite also offers a marketing program that enables users to compile specific customer lists of clients within the desired criteria. Service businesses can then set up campaign emails and call or email these customers.

The solution caters to small business field service companies. It is priced per user per month. Mobile apps support Apple iOS and Google Android devices.

 

ServSuite - Barcode stations
 
  • ServSuite - Barcode stations
    Barcode stations
  • ServSuite - Call history
    Call history
  • ServSuite - Payments
    Payments
  • ServSuite - Routing
    Routing
  • ServSuite - Schedule
    Schedule
  • ServSuite - Scheduler
    Scheduler
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

82 Reviews of ServSuite

 

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Software Advice Reviews (4)
More Reviews (78)

Showing 1-4 of 4

Jennifer from D-Bug Pest Control
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, excellent customer support, continuous improvements and then subsequent training to go along with the changes, university, online support videos etc...

Cons

I cannot think of any! All experience with this product has been a positive one so far. If we do run into an issue we contact support and they have it remedied as quickly as possible.

Review Source
 
 

Mike from SPRAYPLUS Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Best program ever. 1 year of searching

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just want to thank all the people that have worked with me during the transition. The attentiveness to your needs and willingness to help in such a caring way is very refreshing and appreciated. The program is Simply Amazing I cannot wait to you lies every single function. It's simply just Springs you to a pleat different level of operation with your business and removes so much wasted time and stress it is just simply amazing great job thank you to everyone. I strongly recommend this program to anyone in this industry if you do not have this program you're missing out and losing money.

Pros

This program does everything in a simply amazing in an absolute necessity for profit and loss scheduling and unlimited amount of data and detailed information that most business owners don't even think about. I was using another program the biggest positive is the customer service and support team are all top notch and always ready to go.

Cons

There I really no negative features when comparing to other programs if you want to run your company right this is the program.

Review Source
 
 

Angela from Pest Control Services
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Current software in use in my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best is the functionality and the support team, the training is not enough to work with the software, but having them close is very helpful.

Cons

On the other hand, this great functionality makes a very difficult program to master, and while working, a lot of doubts appear.

Review Source
 
 

Jerika from Zuckerman's Pest Management
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Elaborate fully functioning database, but missing many key features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved it overall, it's intense to set up and intense to maintain but gives so much valuable data for maintaining your business and running efficient routes

Pros

Excellent extended reporting, program building ability, payment plans, auto processing, emails and notifications

Cons

lacks some scheduling functions like customer confirmations, geographical scheduling for customers etc

Review Source
 
 
 
Showing 1-20 of 78

Amber from Fox Pest Control
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Complicated and Faulty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Review Source: Capterra
 

Kim from State-Line Exterminating, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

OFFICE MANAGER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is great it works faster than my computer. It saves time on checking in the tech work and posting payments. Keeping the file notes is great.

Pros

Very user friendly. The update never seam to slow the system down and still allows you to work even if you don't do update immediately.

Cons

Have not found anything major at this time.

Review Source: Capterra
 

Bill Johnson from Johnson Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Johnson Pest Control Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We would do it again.

Pros

The overall structure of the software, and the great features this software provides. I also have to give a shout out to those who helped us with the transition, training, and overall experience. thank you all very much.

Cons

I believe it could be a bit more simplified. Went through three weeks of training and their is still parts of the software we become stuck on.

Review Source: Capterra
 

Dawn from Omega Animal Removal, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Comprehensive Software for the Pest Control Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really, really do like ServSuite and am glad our company has made the change. We are getting a good oversight of our employee's daily schedules and completed activities throughout all of management and not just an immediate supervisor. It is beginning to pay off and I am confident that we will see a good return on our investment.

Pros

The extensive training and expertise with setting up the different areas of the program correctly. I know from past experience, that learning how to adapt the software to meet your business' individual needs is critical, and with such an extensive list of set up options, the training is invaluable. The field technicians and sales managers also love how easy the mobile app is to learn and use.

Cons

I have chosen to use the line item proposal with required questionnaire responses, but this has lead to an error that I reported a few weeks ago and it is still happening every time. Also, the error when editing the account information hasn't been resolved either and that was reported over a month ago. I know it takes time to resolve issues, but I feel that the program should work as promised and bug fixes should be TOP priority since it is not a customer created issue. The report portion is very limited in the fields to be chosen and the filters available, I would definitely like a more flexible reporting module.

Review Source: Capterra
 

Timothy from Blue Heron IPM Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

ServSuite Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I needed a program for electronic monitoring of pest control stations at food manufacturing business. I have used this software for ten years. When I started my business this is the software that I wanted use.

Pros

The software is powerful and has many features to run your business. I use a just a small portion of the features for my business. I may use more features as my business grows.
The support is excellent and they will be there to help you.

Cons

I have no complaints with the software. The software works well and does everything that it should do.

Review Source: Capterra
 

Margaret from Pure Defense Pest Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

ACCOUNTS RECEIVABLE

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

OVERALL MY EX EXPERIENCES HAVE BEEN BEEN ABOUT A 7 OUT OF 10. THE REASON FOR THIS IS AN ERROR THAT COST THE COMPANY THOUSANDS OF $ OVER THE LAST SEVERAL YEARS. THE EXTRA CREDIT CARDS THAT ARE STORED AND THAT WE ARE BEING CHARGED FOR STORING ON THE VATIV SITE. WHEN POINT OF ACCESS DELETES A CARD THE CARD SHOULD THEN BE REQUESTED TO BE DELETED BY SERVSUITE TO VANTIV. THIS WAS NOT DONE AND WE WERE BEING CHARGED FOR YEARS.

Pros

THAT IT WORKS WITH THE PROCESSING COMPANY AND UPDATES CUSTOMER ACCOUNTS.

Cons

COMMUNICATION BETWEEN WHAT SOFTWARE DOES AND WHAT PDPS CAN UTILIZE.

Review Source: Capterra
 

Karlene from Mosquito Joe
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Helpful program for our business

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

ServSuite is great for our business needs, scheduling, routing, billing , etc.

Cons

We've ran into some issues with the routing but it is not a daily occurrence.

Review Source: Capterra
 


May 2018

May 2018

Good software that is constantly improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It creates invoices, takes signatures, and shows products used.

Pros

IT team is easy to reach and can usually talk with the same couple of people within a team. Software does what we need and keeps compliance.

Cons

We need help utilizing the software. Scheduling, invoicing, seasonal reminders, etc. We are using this as a very basic means and it appears there are more functions that we are just not aware of how to use. Training online is a drawn out and is a quiz template which takes forever to pinpoint what you are wanting to learn.

Review Source: Capterra
 

Reginald from Atascocita Pest Control, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

ServSuite software has been a great experience. It 's been great in the field and in the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's made my stress level go down quite a bit. It allowed us to go paperless and not have to enter all of those invoices by hand.

Cons

So many updates with so much to learn. It can be overwhelming. I don't know how to use many of the features.

Review Source: Capterra
 

Saifee from Kingsway Exterminating

April 2018

April 2018

Top Notch Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent Support Staff who is ready to help you solve any issues to your satisfaction. Great Scheduling Module which helps us in providing the best Customer Service to our Clients.

Review Source: Capterra
 

J Andrew from A Bug's Life Pest Management Inc

April 2018

April 2018

Good Platform, but a little cumbersome in creating forms and documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Familiar with it, adding clients is simple, like the new feature of being able to add photos and documents to the server, but it needs to be expanded so that photo files are not restricted.

Cons

Setting up forms, adding inventory, trying to find various places within the system to add notes for statements, additional cost to have a payment portal.

Review Source: Capterra
 

Carol from Speed Exterminating Co.

April 2018

April 2018

Frank answered my questions quickly and provided assistance with ease in understanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At the time of purchase we were not using an online software.

Pros

Has many options to choose from. Wide variety of reports. Easy to understand and easy to show new employee how to use. I really like the videos showing how to use the different aspects of the software.

Cons

At one time the calculations were off because the software rounded everything up when taxed now there is extra pennies due that are unable to be paid or credited. Have brought this to their attention still not fixed.

Review Source: Capterra
 

Manuel from Rentokil / Oliver Ext

April 2018

April 2018

I find it easy to use and the help desk is aviable when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The different kind of reports. Differente ways to search for customers. Easy to learn and can be use outside work place.

Cons

Having a an issue does not get resolved fast. A ticket is created and days or weeks may pass and it has not been resolved.

Review Source: Capterra
 

Jared from Source Pest Control

April 2018

April 2018

Moving to ServeSuite from our old database has made everything more convenient. Thank you ServeSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the reporting capabilities. It gives me the ability to see where I can make changes to benefit my profits. Even better, the team is always ready to help assist when we need a customized report.

Cons

It has everything. With that, it takes me longer to navigate through some things but I think that's my issue :)

Review Source: Capterra
 

Deborah from Macy's Termite & Pest Control dba: Good News Pest Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I believe ServSuite's is excellent with our Team5 technical team support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

Review Source: Capterra
 

Makeda from Accurid Pest Solutions

April 2018

April 2018

ServSuite is an exceptional software program. There are some areas that can use improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It assists in my daily scheduling, payments, and collections for each client.

Pros

The customer service aspect from the representatives is PHENOMENAL!!! Never have I contacted the customer service number and was unable to get my issue resolved within that same phone call.

Cons

The updates interfere with what already exists most of the time, which then interferes with accounts. Some of the bugs that instantly appear cannot always be fixed within a matter of minutes to hours so it can lead to frustration and low performance on the office's end.

Review Source: Capterra
 

Del from Modern pest control
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy customer service, very tentative.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility. We can make it do anything we need it to do. Reporting module is easy to use and very customizable.

Cons

Complicated set up. I would recommend a set up team to walk new clients through the set up process.

Review Source: Capterra
 

Kathy from Horizon Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great client Service info and reports to tun the Co. Paperless form the mobile app

Pros

Like the different modules that interface with each other and the mobile technology. I l like the people and th support they give

Cons

The fact that almost every week at least 3 things don't work that used to. Time spent on fixing.
Better help implementing new features

Review Source: Capterra
 

Laura from HomeTec Exterminating

April 2018

April 2018

I have been stuck with this program because it was being used by my company when I started here.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is not user friendly and the updates are extremely annoying bc when you finally get used to something, you guys change it again. I can't wait to bail on this product!!

Pros

That I can kinda fix stuff myself because if I were to wait for you guys to, I would never get anything done.

Cons

That you guys insist on doing updates that destroy the current program and cause all sorts of issues that no one seems to know how to fix. I can call and you will open a ticket but no one seems to fix it generally. I normally end up having to fix the issue myself.

Review Source: Capterra

  Response: Service Pro, Service Pro

Date: May 2018

May 2018

 

Hi Laura, we are sorry to hear that you have been having some issues with the updates. A member of ServicePro¿s customer advocacy team has been trying to reach out to you in order to resolve these issues. Alternively please contact your dedicated support team who will be more than happy to help you resolve them. All the best, the ServicePro Team.

 

Jason from Entech Pest Management

March 2018

March 2018

Customer service and training is lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software has a lot of potential and has a lot of features, but unfortunately all of the features do not always work as intended.

Cons

Let's face facts, it's a glorified database. But what good is a database if data disappears or you can't get out what you're putting into it. Big vision but lack of follow through and support. Severely disappointed in this software package.

Review Source: Capterra

  Response: Service Pro, Service Pro

Date: April 2018

April 2018

 

Hi there Jason, we're very sorry to hear that you've had a disappointing experience with ServSuite. We see that you've been in touch with support in order to resolve these issues, we hope that they have been resolved. If there is anything else you need please don't hesitate to contact your dedicated support team. All the best, the ServicePro Team.