ThermoGrid Software

4.58 / 5 (62) FrontRunners

Our advisors have recommended this product 92 times in the last 30 days

About ThermoGrid

ThermoGrid is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to automate day-to-day operations and streamline service management.

Smart dispatching takes into account the location of all available service techs at that time, their skill set, and most importantly their performance ranking to ensure the right technician is schedule for the job. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGrid’s load calculation tool captures the precise heating and cooling load volumes based on the size of the space, while the estimating tool allows for the auto-tagging of parts and equipment ...


Read More

Supported Operating System(s):

Mac OS, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

62 Reviews of ThermoGrid

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(48)

48

4 stars

(9)

9

3 stars

(1)

1

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

April 2020

Roy from Fixed Right & Guaranteed

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

5 Star

Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

Pros

The ability to automate many of our daily tasks and customer touch points.

Cons

I really wish we had found Thermogrid sooner

Reasons for Choosing ThermoGrid

Even from the initial demo, we felt we were being served, not sold.

Reasons for Switching to ThermoGrid

We were about to outgrow the capacity of Housecall Pro.

Response from DXV Technology

Replied April 2020

Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.

June 2020

Kristen from Transformation Electric LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Awesome Contractor Software

We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.

Pros

My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Cons

There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...

Reasons for Choosing ThermoGrid

We were to small for service titan.

Reasons for Switching to ThermoGrid

To many complications and updates. Along with the updates came missing data. No real place to call. Only the little chat bubble to actually reach people.

Response from DXV Technology

Replied July 2020

Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business.

December 2018

Brad from TemperaturePro

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

December 2018

Lacking features, functionality and support

After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.

Pros

It was relate easy to port over to it. We were operating in just a few weeks.

Cons

We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.

Response from DXV Technology

Replied December 2018

This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. We would be happy to show you everything our system can do.

August 2020

Emily from Xcalibur Services

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Alex G.

It is a great software, wish it was an app too.

Pros

It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information.

Cons

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

Reasons for Choosing ThermoGrid

Price

Reasons for Switching to ThermoGrid

The add ons, the organization, etc. We grew, so our software needed to as well.

Response from DXV Technology

Replied August 2020

Thank you for the review! The mobile app is set to be public for invoicing in 2 weeks. This will resolve issues with no internet, or spotty.

July 2020

Elizabeth from Advanced Air Conditioning & Heating

Company Size: 2-10 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Excellent Program with Superior Customer Service!!

Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.

Pros

What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.

Cons

Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.

Response from DXV Technology

Replied August 2020

Elizabeth, Thank you so much for this review! We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.