ThermoGRID Software

Pros

As a customer care representative manager, it is easy to monitor our calls and be sure that we are as efficient as possible with the leads coming in.

Cons

No complaints! Any issues we had were handled promptly

Overall, the software support has been great. Clear sales efficiencies, training material, and ongoing support.

Pros

TG offers a lot of benefits that creates streamlined consistency in dispatching and invoicing within the service schedule. Building a sales or service order is easy and clear for the technician and client.

Cons

I would like to see more inventory options in the future.

I left this tool after 10 months. It lacked meaningful training (I dont call "watch the video" training or support). A users manual came out just as I was firing it. Lots of start up issues, some of which I'll guess are resolved now. It was simply too immature of a product to be useful in my environment.

Pros

It was relatively easy to port my business out of this tool. This tool came recommended by the franchise I belong too.

Cons

It was incomplete in capability and very difficult to adjust at the job site.

Pros

I enjoy the ease of use from scheduling service calls to navigating through it for order estimates / sales estimates. Google maps is great for the guys in the field because when they get their next job they just click on google maps on job details and away they go. Overall the software is pretty easy to use.

Cons

I would like to see if I can change call order in manage communications ( Communication Integrations ) so I can change call route in what order I want from my cell phone. Does not auto populate a zip code from entering a towns name.

The field techs getting the info they need at time of service.

Pros

How easy it is to use. I'm not computer smart but easy to understand and catch on quickly. Once I've been showed once I got it.

Cons

The one thing I least like is I wish it worked better with quickbooks. I feel like I'm doing the same work twice.

Pros

The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.

The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.

I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.

Invoicing customers on site electronically is very simple, with a very professional look.

Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.

If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.

Cons

I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.

Pros

The system is very simplistic. It is pretty user friendly and I like that you can upload the photos right to the system and that you don't have to store them on a different device like your tablet or computer.

Cons

Different than most dispatching software products that I have used in the past for instance I am not fond of the way calls are added to the technicians and on the board.

Pros

Once you use it a few times it saves you time and money. The program has every thing you could ask for and if you find something else you need they add it to the program if at all possible. The program has allowed us to know when the job is done and what was the ROI on the job.

Cons

I really don't have a con at this time except I wish I would have found out about it earlier.
If there were a con it would be that the program isn't recognized by google as being as great as it is.

Pros

Favorite part is ease of use and overall value. Does everything its competitors can do at a much better price.

Cons

No spot for a check # in order. Never to think to add it in notes and it is something to have record of for future discrepancy.

A complete system to help grow my business!

Pros

The things I like the most about Thermogrid, besides support. The amount of information at my fingertips on every aspect of my business! 5++ stars on value!! I'm paying less and getting so much more than with my previous HVAC field-software. Complete customization to fit my business specific needs. Designed with everything in mind to grow your business. When they say a new feature is coming it actually does in a timely manner. The best customer service support! I can't stress this enough. When I need help or have a question, I know I'm going to receive the support I need quickly and thoroughly.

Cons

I'm a new to Thermogrid and there's a learning curve. So, right now that's what I like the least.

Time Saving and Communication with techs and Customers.

Pros

The best on boarding experience as well as ease of use for our technicians in the field. You can build tickets or quotes in a few clicks instead of typing everything. It also connects our install team with everyone involved in the job. Communication has most improved using Thermogrid.

We were using Wintak trying to manage 5 service trucks, 2 Install trucks, and 2 salesmen.
It was a nightmare. Thermogrid manages all that plus has a sales side that boosted revenue like crazy.

Pros

The way you navigate is easy and has relieved stress from my whole team.
The support has been amazing! Unlike any other company, we have used.
They really try and help and I always speak to the same person right here in the States.

Cons

We had one small hick-up (mostly our fault) They could not move fast enough to Help us.
Truly a caring bunch of folks.
NO cons for me

Advice to Others

Try it you'll see what I mean.

We were on the titan software for three years. Very sloppy. Let's too much slip through the cracks. One year on ThermoGRID and we grew 60% just by being able to track numbers that were key to our business.

Pros

All the kpi it measures and the fact you don't lose track of anything.

Advice to Others

This software is key to knowing your day to day kpi's and staying in track. Without this software, we would have to figure all our numbers manually.

We have been using this product for over two years and we just love it from the technicians to the sales people. Pricing out job profitably and having our team what commissions they will be making is priceless. The support is second to none and the price is right. The DMR keeps us on track as far as what type of calls need to be booked and what training is needed as well.