Job dispatching
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About ThermoGRID
ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business.
Before sending a service technician out into the field, ThermoGRID’s dispatching application takes into account the location of all available service techs at that time, their skill set, and performance ranking. Automatically generated invoices can be reviewed and signed by the client, at the time of job completion, on any mobile device. ThermoGRID’s engineering analysis tool calculates precise heating and cooling load volumes based on the size of the space, and the estimating tool allows for the auto-tagging of parts and equipment so the...
47 Reviews of ThermoGRID
Average User Ratings
Overall
4.60 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Brittney from A/C Contractors
Verified Reviewer
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Easy to use!
Pros
As a customer care representative manager, it is easy to monitor our calls and be sure that we are as efficient as possible with the leads coming in.
Cons
No complaints! Any issues we had were handled promptly
Response from DXV Technology
Replied December 2018
Thank you for the positive review Brittney! Let us know if there is anything we can do for you.
June 2020
Kristen from Transformation Electric LLC
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Awesome Contractor Software
We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.
Pros
My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.
Cons
There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...
Reasons for Choosing ThermoGRID
We were to small for service titan.
Response from DXV Technology
Replied July 2020
Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business.
December 2018
Brad from TemperaturePro
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
2.0
December 2018
Lacking features, functionality and support
After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.
Pros
It was relate easy to port over to it. We were operating in just a few weeks.
Cons
We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.
Response from DXV Technology
Replied December 2018
This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it. I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds. All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise. We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise. We would be happy to show you everything our system can do.
April 2020
Roy from Fixed Right & Guaranteed
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
5 Star
Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.
Pros
The ability to automate many of our daily tasks and customer touch points.
Cons
I really wish we had found Thermogrid sooner
Reasons for Choosing ThermoGRID
Even from the initial demo, we felt we were being served, not sold.
Response from DXV Technology
Replied April 2020
Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.
October 2019
Don from Fireweed Home Comfort
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2019
Soft ware help desk
We have been using it for a few yrs now and find it works very good as it is quite specific to our industry
Pros
More options especially saving photos to add to invoices
Cons
Initial set up and linking with Quick books
Response from DXV Technology
Replied November 2019
Thank you for taking the time to share your feedback with us as well as the rest of the world. If we can do anything to help you please let us know.
