About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

29 Reviews of WorkWave Service

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(4)

4

3 stars

(2)

2

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

July 2018

Shaun D from Equip Your Kitchen 4 Less

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Totally great interface as well as being able to combine a lot of back office in the filed now.

In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.

Pros

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

Cons

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

November 2019

Christopher from B & L Pools

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Powerful scheduling and invoicing software.

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Response from WorkWave

Replied January 2020

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

September 2020

Gregory from Pacwest Exterminaotrs

Company Size: 2-10 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2020

DO NOT USE THIS PROGRAM

They used to charge for every call to tech support but after complaints that was changed. Now tech support says just do this to fix it and then days later you get an invoice from someone else saying, oh by the way that’ll cost you money. They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

Cons

Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory tables that you have to pay them $200 to update or be out of compliance with the county or state government. They are a racket. Simple functions that should just be buttons are hidden away so they can nickel and dime you to death. They seek you on how much easier it’ll be with their program, and once they have you then you discover it is only easier if you pay for 5 different upgrades. These upgrades each have something you need or want but they are bloated with things you don’t need so they can charge you more. Other issues are things like we have a scheduling lock feature that doesn’t always work but that isn’t importer enough to fix. Pathetic program.

Response from WorkWave

Replied September 2020

Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!

May 2020

Alegra from BugPro

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

WorkWave is GREAT.

WorkWave has been great. The customer service is AMAZING!

Pros

Our company changed our software platform to that is run by WorkWave. The education that they gave us during the transition was great.

Cons

When you first start learning the software it is a bit confusing because there are so many features in it.

Response from WorkWave

Replied August 2020

Hi Alegra - Thank you for the review, we are so glad you are finding success with our software!

November 2019

Elyse from H2O SYSTEMS INC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

User Friendly Scheduling Database

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Pros

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Cons

The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Reasons for Choosing WorkWave Service

Liked the features better and was more friendly to QuickBooks

Response from WorkWave

Replied January 2020

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.