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RTA Fleet Management logo
 
RTA Fleet is a solution designed by fleet management professionals for fleet managers at any size organization and in many different verticals. It offers a suite of applications including asset management, preventative maintenance,... Read More
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RTA Fleet is a solution designed by fleet management professionals for fleet managers at any size organization and in many different verticals. It offers a suite of applications including asset management, preventative maintenance,... Read More
 
Dossier Fleet Maintenance logo
 
Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing... Read More
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Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing... Read More
 
Teletrac logo
 
Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication, and compliance within one system. The program is accessible... Read More
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Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication, and compliance within one system. The program is accessible... Read More
 
Oracle SCM Cloud logo
 
Oracle SCM Cloud offers a full suite of applications for companies to manage their supply chain, distribution, manufacturing, inventory management, and fleet.  Using product development, users can create a detailed bill of material... Read More
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Oracle SCM Cloud offers a full suite of applications for companies to manage their supply chain, distribution, manufacturing, inventory management, and fleet.  Using product development, users can create a detailed bill of material... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More

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Fleet Manager logo
 
Fleet Manager is a cloud-based fleet management solution designed for small and midsize businesses in industries including government, health care, automotive and construction. Fleet Manager offers features including GPS tracking,... Read More
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Fleet Manager is a cloud-based fleet management solution designed for small and midsize businesses in industries including government, health care, automotive and construction. Fleet Manager offers features including GPS tracking,... Read More
 
Fleetmatics REVEAL logo
 
Fleetmatics REVEAL is a web-based fleet management platform suitable for small and mid-sized companies. Users can view all drivers on a map, and automatically detect behavior such as harsh braking, quick starts, hard corning, and other... Read More
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Fleetmatics REVEAL is a web-based fleet management platform suitable for small and mid-sized companies. Users can view all drivers on a map, and automatically detect behavior such as harsh braking, quick starts, hard corning, and other... Read More
 
Titan GPS logo
 
Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
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Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
 
RASTRAC logo
 
RASTRAC is a fleet management software solution. It is available either through the cloud or via on-premise deployment. RASTRAC specializes in GPS tracking and is suitable for fleets of any size. For each mobile asset, RASTRAC includes... Read More
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RASTRAC is a fleet management software solution. It is available either through the cloud or via on-premise deployment. RASTRAC specializes in GPS tracking and is suitable for fleets of any size. For each mobile asset, RASTRAC includes... Read More
 
Vehicle Fleet Manager logo
 
Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More
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Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More

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Verizon Expressfleet logo
 
Verizon Networkfleet is an end-to-end GPS tracking and telematics provider. The system provides a way for business owners to track fleet information, generate reports, track assets, and more, from anywhere in the USA and Canada, and... Read More
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Verizon Networkfleet is an end-to-end GPS tracking and telematics provider. The system provides a way for business owners to track fleet information, generate reports, track assets, and more, from anywhere in the USA and Canada, and... Read More
 
FleetMaster logo
 
FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
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FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
 
Samsride Dispatching Software logo
 
Samsride is a web-based fleet management application designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customizable... Read More
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Samsride is a web-based fleet management application designed for taxi and limousine services, delivery and on-demand transportation companies. Samsride also provides a passenger app for customers to order rides and other customizable... Read More
 
FleetHolder logo
 
FleetHolder is a cloud-based fleet management platform that is tailored to the needs of small and midsize businesses. It features a full fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs... Read More
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FleetHolder is a cloud-based fleet management platform that is tailored to the needs of small and midsize businesses. It features a full fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs... Read More
 
Fleet Harmony logo
 
Fleet Harmony is a fleet management system designed for trucking companies and other organizations that operate large fleets, such as utilities and public services. Fleet Harmony offers standard fleet management applications such... Read More
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Fleet Harmony is a fleet management system designed for trucking companies and other organizations that operate large fleets, such as utilities and public services. Fleet Harmony offers standard fleet management applications such... Read More

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High Point GPS logo
 
GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
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GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
 
Taxi Mobile Solutions logo
 
Taxi Mobile Solutions is a web-based, fleet management program designed to help taxi companies manage and dispatch both on-demand and scheduled ride reservations. The program is white-labeled, allowing any taxi company to apply their... Read More
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Taxi Mobile Solutions is a web-based, fleet management program designed to help taxi companies manage and dispatch both on-demand and scheduled ride reservations. The program is white-labeled, allowing any taxi company to apply their... Read More
 
RouteXL logo
 
RouteXL is a cloud-based route planning and optimization solution for small and midsize businesses. This software is ideal for road transportation services such as ambulance services, moving services, taxi services and various other... Read More
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RouteXL is a cloud-based route planning and optimization solution for small and midsize businesses. This software is ideal for road transportation services such as ambulance services, moving services, taxi services and various other... Read More
 
FleetSoft logo
 
FleetSoft is a fleet maintenance management solution suitable for businesses of any size in a variety of industries. It can be deployed as a cloud-based or Windows OS on-premise solution. Key features include vehicle management, work... Read More
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FleetSoft is a fleet maintenance management solution suitable for businesses of any size in a variety of industries. It can be deployed as a cloud-based or Windows OS on-premise solution. Key features include vehicle management, work... Read More
 
GPS Fleet Tracking logo
 
GPS Fleet Tracking by EquipTrac is a Web-based fleet management system designed for small to midsize firms in distribution, construction, utilities and delivery services. The software features standard fleet management applications,... Read More
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GPS Fleet Tracking by EquipTrac is a Web-based fleet management system designed for small to midsize firms in distribution, construction, utilities and delivery services. The software features standard fleet management applications,... Read More

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Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: August 14, 2017


Limousine business operators know the delicate balance required to succeed both on the road and in the office. There's the marketing and outreach, the appointment booking and driver/vehicle scheduling, then the day-of execution and route navigation. After a job is complete, there's payment processing and driver payroll, as well as performance analytics to spot inefficiencies and ensure quality service.

Limo software is a vital tool for ensuring this operation seamlessly comes together day after day. But there's a ton of specialized limo software on the market, as well as less specific scheduling and routing software that could also serve your needs. So choosing the best system for your particular limousine operation can be a difficult process.

That's why we've put together this Buyer's Guide to help you properly assess exactly what you need in your new business software. This understanding will make the process easier and ensure the system you choose can scale with your future endeavors.

Here's what we'll cover:

What Is Limo Software?
Common Features of Limo Software
Benefits of Limousine Management Tools

What Is Limo Software?

Limousine companies literally have to meet customer's expectations of luxury. Whether used for a birthday, wedding, funeral etc., limos signify prestige and class. And these expectations for a high-end experience shouldn't be limited to the actual ride. Limo companies must set a precedent for delivering luxurious customer experiences throughout the customer journey. This means marketing and branding, interactions (social, phone, online etc.), as well as day-of logistics, payment processing and post-service follow-ups.

That's quite an extensive customer journey to consistently deliver positive experiences to. Luckily, limo software provides an array of features to help business operators and their team achieve business success. Specialized limo software includes capabilities such as:

  • Reservations management
  • Dispatching and navigation
  • Custom apps for drivers/customers
  • Driver management
  • Accounting/payroll

The software features can be easily broke into three categories:

Preservice This includes all the marketing and customer management activity that goes into acquiring new customers. Also included here are the scheduling and reservation capabilities, both for customers and internally for assigning drivers to jobs. If any payment is needed in advance of the limousine service, payment processing would fall into this category as well.
Service The features supporting the day-of execution for drivers, back offices and customers fit in this category. This includes dispatch, routing and navigation, as well as customer/driver notifications and even any mobile apps that a limo software system might provide.
Postservice Once a scheduled job is complete, post-service features help close the work order. This includes everything from finalizing and processing payment to sending a postservice thank you email with a customer survey. Another important postservice feature is reporting and analytics, which gathers and analyzes data across the entire business to gauge performance and spot trends for future growth.

Thinking about your new limo software in these three stages will help you understand at which stage you need the most support. For example, you may have a fine operational system already in place for your dispatching, navigation, customer notifications and other day-of service tasks. But if you have difficulty gathering new customers, then you'll want a system with more customer management and marketing support.

The same is true if you need help setting up metrics and quantifying performance against established business goals. In this case, you'll want to choose a system that supports reporting and analytics so that you have the power you need to make more informed decisions.

Screenshot of reservation feature in limo software app, Limo Anywhere

Example of reservation feature by Limo Anywhere

Regardless of auxiliary features, you still want make sure the system includes in-depth scheduling and reservation capabilities.

Common Features of Limo Software

While some of these features may vary from system to system, you can expect most limousine management software to include these core capabilities. Again, keep in mind the pain points and/or operational inefficiencies you'd like to overcome, and track that to the corresponding feature, such as:

Reservation management Calendar and scheduling functions provide a real-time look at driver availability. May enable customers to view and schedule rides themselves via a mobile app or online portal.
Job dashboard Provides a snapshot for drivers to see all the relevant information for a job, including valuable customer information that can help drivers offer a more personalized experience.
Pricing management Adjust pricing and provide estimates based on number of passengers, distance of route(s),and/or overall time of rental.
Driver management Manage and track driver schedule jobs and monitor current routes. Enable communication between driver and back office.
Dispatching and navigation Provides a channel for back office to send predetermined pick-up and drop-off locations to drivers. Enables drivers to navigate using real-time GPS maps to arrive on time and in an efficient manner.
Customer management Gather and store valuable customer information, such as contacts, personal preferences etc. Set notifications to reach out to customers for repeat and/or referral business.
Accounting and payroll Automate emails and other conversation-based assets to help close deals. Set dynamic prices based on regional industry averages.

Benefits of Limousine Management Tools

The major benefits of adopting limo software are the operational efficiency and analytic capabilities the systems offer.

Automating time-consuming manual methods increases efficiency, as does enabling clearer lines of communication and collaboration between drivers, customers and the back office. Assuming the limo management system offers mobile apps for drivers, dispatchers can now automatically upload a new job straight to the app, and the app can then automatically route the driver.

Marketing automations can also help decrease the amount of time dedicated to potential and previous customer outreach. Many marketing systems enable users to set up automatic outreach after a defined time with no communication. These communications could contain discounts and other special events and offers that might entice customers to book or rebook services.

Benefits also extend to the in-depth analytics that limo software can provide users. Collecting data on key metrics across the business provides unparalleled transparency into business insights. These insights enable operators, managers and even drivers to make more informed business decisions to positively affect operations.

 

How it Works

We match organizations with software that meets their needs.

Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

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