Finding software can be overwhelming. Software Advice has helped dozens of taxi companies dispatch and track their fleet vehicles for increased customer satisfaction and revenues.

Showing 1-20 of 37 products

Samsara

Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read more

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Recent recommendations: 45 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Verizon Connect Reveal

Verizon Connect Reveal is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read more

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Recent recommendations: 38 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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1Shift Logistics

1SHIFT CONNECT PRO Our own design solution that offers the ability to capture GPS, temperature, humidity, tilt, light (capture when a door is open), and much more. This also includes a full offline mode to record data for a long period... Read more

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Recent recommendations: 31 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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FleetLocate

FleetLocate by Spireon, is a GPS-based fleet tracking software that provides actionable business intelligence with real-time monitoring of assets and workforces to enable timely, informed decisions that allow you to optimize resources,... Read more

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Recent recommendations: 12 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Locus Dispatcher

Locus Dispatcher is a fleet management solution that caters to midsize and large businesses across various industries such as e-commerce, 3PL, home services and retail. Features include dispatch management, driver management, maintenance... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Fleet GPS tracking by High Point GPS

High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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The Booking Tool

Booking Tool is a cloud-based fleet management software solution for your transportation and livery service.  The platform allows limousine and shuttle companies to streamline online quotes, booking, reservation management, dispatching,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Oracle SCM Cloud

Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read more

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Platforms: MacWinLinux
Deployments: Cloud
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Omnitracs

Omnitracs is a cloud-based fleet management platform that helps organizations manage route planning and vehicle delivery. The solution enables commercial fleet owners to manage six aspects of fleet management: compliance, data and... Read more

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Recent recommendations: 17 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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IntelliShift

IntelliShift, a division of VTS, is an enterprise operational intelligence platform that improves the efficiency and effectiveness of your connected fleet management operations. ​Built specifically to provide configurable and tailored... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Towbook

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Tookan

Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleet and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live location... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Titan GPS

Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read more

Platforms: MacWinLinux
Deployments: Cloud
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eSpatial

eSpatial is a cloud-based mapping software that helps share, visualize and analyze multiple layers of data by transforming spreadsheets into comprehensible maps and graphs. Primarily catering small to large businesses, the software... Read more

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GPSWOX

GPSWOX tracks the location of vehicles and field service workers in real time. It helps users track locations and information such as vehicle speed, fuel consumption and travel history. Users can receive notifications through the... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Teletrac

Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Vehicle Fleet Manager

Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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RASTRAC

RASTRAC is an on-premise fleet management solution for light vehicle fleets, large trucks, heavy equipment, construction and public safety vehicles. Primary features include GPS tracking, asset management and compliance management. The... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Elromco

Elromco is a cloud-based fleet management solution that helps small to large businesses manage and streamline moving processes. The solution allows customers to access information about their shipments on an online portal and send... Read more

Platforms: MacWinLinux
Deployments: Cloud
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RouteSavvy

RouteSavvy is a web-based route planning platform that lets small to medium fleet businesses manage and track fuel mileage, labor costs, drivers’ activities, facilitating productivity and customer satisfaction. Users can enter multiple... Read more

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Deployments: Cloud
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Buyers guide


Last Updated: March 17, 2020

Efficient fleet managers need to keep several balls in the air at once—vehicle locations, mileage, fuel and maintenance costs, customer satisfaction, communication and more.

Luckily, technology has lessened the burden on taxi companies. Software is available to automate the daily time-consuming tasks that prevent you from growing your company.

This guide is designed to help taxi companies find the best software for their specific needs with descriptions of features, benefits and market trends that may impact your selection.

We'll cover the following:

What Is Taxi Dispatch Software?
Common Features of Taxi Dispatch Software
Benefits of Taxi Dispatch Software
How Is Taxi Dispatch Software Priced?
Market Trends to Understand

What Is Taxi Dispatch Software?

Taxi dispatch software offers the functionality necessary to operate an efficient fleet, improve service and boost revenues.

At the core of the system is a dispatch feature to ensure riders are picked up and delivered quickly using route optimization and GPS tracking for vehicle location.

In addition, mobile apps for both drivers and customers improve convenience and offer a similar experience as ridesharing companies. This helps modernize taxi operations and drive more bookings and repeat business.

Customer confirmation screen in Samsride taxi dispatch software

Customer confirmation screen in Samsride Dispatching Software

Finally, the backend features include reporting and accounting capabilities so managers can utilize all the data they collect to make improvements and identify trends.

Common Features of Taxi Dispatch Software

Each taxi software vendor will offer a different set of features and add-on modules that expand the functionality, but most vendors offer some version of the following:

Dispatch and scheduling Receive and respond to customer ride requests by notifying the most appropriate driver for the ride.
Alternative ride types Allows drivers to pick up different types of fares, including hailed rides or additional riders along a route. Riders can then pay for the trip through a mobile application.
Vehicle tracking Always know where each taxi is and whether it's carrying a passenger using GPS technology to pinpoint its location. Also track important details about each vehicle, such as mileage and fuel consumption.
Route planning and optimization Provides the most efficient route in real time to reach a customer or drop off location, as well as in-vehicle directions for driver.
Online booking engine Offers riders a way to book a ride from your company website and process payments. Some products include functionality to create a website with custom logos and themes to host the booking engine.

The online booking engine can also enable bookings from other websites and social media, such as Facebook.
Mobile app A customizable mobile application available for the driver allows them to accept or reject ride requests, view maps and ratings. A customer-facing app offers riders a way to book rides immediately or for a future time and date.

These apps also include payment processing functionality to complete transactions before or after the service, and capabilities to text or call a driver or rider.
Fare calculator Calculate the approximate time and cost of a ride to display to customers and drivers on their mobile apps.
Billing and invoicing Manage financial information regarding past due bills and invoices for riders.
CRM Tracks the contact information, payment history and other important details of every customer.
SMS notifications Fleet managers can instantly contact drivers with important notifications about new rides or routes directly through the mobile app.
Reporting Leverage the data you collect over time and generate reports to spot positive business trends or areas for improvement.

Benefits of Taxi Dispatch Software

Automation always delivers tangible benefits to a business. Taxi dispatch software, overall, saves time and maximizes drivers' time to complete drives. More specific benefits can include:

  • More bookings. Many software vendors are starting to provide various ways to book a ride—mobile app, social media, email or by text—offering more convenience. This ability to book from anywhere easily encourages riders to continue using your service.
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  • Increased visibility of drivers. Managers can quickly view a dashboard and map using taxi dispatch software to find each vehicle and its status. No more losing track of drivers or calling each one multiple times to locate them.
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  • Improved transparency and customer service. Riders who request a taxi can view the location of their vehicle, estimated fare, length of trip and contact information for the driver, giving them more information and control of the service.

How Is Taxi Dispatch Software Priced?

Most taxi dispatch software vendors, as in many other software industries, offer a cloud-based (or Software-as-a-Service) version of their product. Compared to traditional on-premise software, cloud-based systems are generally cheaper to get started and accessible via any web browser.

In addition, cloud-based systems are often offered with a monthly subscription. Beyond that, taxi dispatch software pricing can vary. Common pricing methods include:

  • A flat price per month
  • Cost per driver
  • Cost per car
  • Cost per fleet
  • Cost per booking

Evaluate each product's capabilities, but also their pricing structure to ensure you don't pay for more functionality than you truly need.

Market Trends to Understand

Taxi companies have experienced a flurry of market-shaking changes in the past decade, from regulations, new competition and strategy shifts. Here are a couple recent trends that may impact your software selection:

Ride-hailing growth forces taxi companies to innovate. The success of ride-hailing companies Uber, Lyft and others pushed traditional transportation providers to reconfigure their services and become more competitive.

Technology is enabling this change. Now, taxi companies can provide a similar level of service as the major ride-hailing players, but with the bonus of more experienced drivers.

Taxi dispatch software with modern vehicle tracking, online bookings and mobile apps adds the capabilities today's consumers expect.

Battle for business travelers. Ride-sharing and ride-hailing services are also snatching up a percentage of business traveler rides from taxi companies, once the preferred method for the corporate world. These riders value a few things—convenience, quality and cost—that ride-sharing has improved upon.

The time to update the taxi experience is now, so you can attract more rides with convenient booking and be able to reduce costs due to the benefits of software.