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Towing Software


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Telogis logo
 
Established in 2001, Telogis Fleet provides a full, end-to-end Field Service platform for fleet-based companies of all sizes. This powerful solution includes features such as job scheduling, status tracking, a rules engine, repair... Read More
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Established in 2001, Telogis Fleet provides a full, end-to-end Field Service platform for fleet-based companies of all sizes. This powerful solution includes features such as job scheduling, status tracking, a rules engine, repair... Read More
 
ClearPathGPS logo
 
ClearPathGPS is a fleet management system that specializes in working with small to midsize local fleets in construction, HVAC, electrical, delivery, moving and storage, landscaping, tree service, solar and many others. ClearPathGPS... Read More
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ClearPathGPS is a fleet management system that specializes in working with small to midsize local fleets in construction, HVAC, electrical, delivery, moving and storage, landscaping, tree service, solar and many others. ClearPathGPS... Read More
 
RTA Fleet Management logo
 
RTA Fleet is a solution designed by fleet management professionals for fleet managers at any size organization and in many different verticals. It offers a suite of applications including asset management, preventative maintenance,... Read More
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RTA Fleet is a solution designed by fleet management professionals for fleet managers at any size organization and in many different verticals. It offers a suite of applications including asset management, preventative maintenance,... Read More
 
Dossier Fleet Maintenance logo
 
Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing... Read More
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Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing... Read More
 
Teletrac logo
 
Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication, and compliance within one system. The program is accessible... Read More
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Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication, and compliance within one system. The program is accessible... Read More

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Oracle SCM Cloud logo
 
Oracle SCM Cloud offers a full suite of applications for companies to manage their supply chain, distribution, manufacturing, inventory management, and fleet.  Using product development, users can create a detailed bill of material... Read More
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Oracle SCM Cloud offers a full suite of applications for companies to manage their supply chain, distribution, manufacturing, inventory management, and fleet.  Using product development, users can create a detailed bill of material... Read More
 
Fleet GPS tracking by High Point GPS logo
 
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
 
StreetEagle logo
 
StreetEagle is part of InSight Mobile Data’s cloud-based suite of mobile resource management tools. It offers dispatch and scheduling, GPS tracking, route planning and compliance tools, and the application is compatible with Android... Read More
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StreetEagle is part of InSight Mobile Data’s cloud-based suite of mobile resource management tools. It offers dispatch and scheduling, GPS tracking, route planning and compliance tools, and the application is compatible with Android... Read More
 
Fleet Manager logo
 
Fleet Manager is a cloud-based fleet management solution designed for small and midsize businesses in industries including government, health care, automotive and construction. Fleet Manager offers features including GPS tracking,... Read More
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Fleet Manager is a cloud-based fleet management solution designed for small and midsize businesses in industries including government, health care, automotive and construction. Fleet Manager offers features including GPS tracking,... Read More
 
Fleetmatics REVEAL logo
 
Fleetmatics REVEAL is a web-based fleet management platform suitable for small and mid-sized companies. Users can view all drivers on a map, and automatically detect behavior such as harsh braking, quick starts, hard corning, and other... Read More
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Fleetmatics REVEAL is a web-based fleet management platform suitable for small and mid-sized companies. Users can view all drivers on a map, and automatically detect behavior such as harsh braking, quick starts, hard corning, and other... Read More

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Titan GPS logo
 
Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
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Titan GPS is a cloud-­based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read More
 
RASTRAC logo
 
RASTRAC is a fleet management software solution. It is available either through the cloud or via on-premise deployment. RASTRAC specializes in GPS tracking and is suitable for fleets of any size. For each mobile asset, RASTRAC includes... Read More
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RASTRAC is a fleet management software solution. It is available either through the cloud or via on-premise deployment. RASTRAC specializes in GPS tracking and is suitable for fleets of any size. For each mobile asset, RASTRAC includes... Read More
 
WEBFLEET logo
 
WEBFLEET is a cloud-based fleet management software solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance. WEBFLEET allows users to track the precise locations of all of their... Read More
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WEBFLEET is a cloud-based fleet management software solution. Key features include applications for GPS tracking, dispatch and scheduling and fleet maintenance. WEBFLEET allows users to track the precise locations of all of their... Read More
 
Vehicle Fleet Manager logo
 
Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More
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Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read More
 
Verizon Expressfleet logo
 
Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More
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Verizon Networkfleet is a cloud-based end-to-end GPS tracking and telematics solution that provides business owners ways to track fleet information, generate reports, track assets, and more in real-time. With a suite of features available,... Read More

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FleetMaster logo
 
FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
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FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read More
 
FleetHolder logo
 
FleetHolder is a cloud-based fleet management platform for small and midsize businesses that features a fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs based on proximity and real-time... Read More
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FleetHolder is a cloud-based fleet management platform for small and midsize businesses that features a fleet management toolset and intelligent dispatching tools. Dispatchers are able to assign jobs based on proximity and real-time... Read More
 
Fleet Harmony logo
 
Fleet Harmony is a fleet management system designed for trucking companies and other organizations that operate large fleets, such as utilities and public services. Fleet Harmony offers standard fleet management applications such... Read More
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Fleet Harmony is a fleet management system designed for trucking companies and other organizations that operate large fleets, such as utilities and public services. Fleet Harmony offers standard fleet management applications such... Read More
 
High Point GPS logo
 
GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
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GPS Tracking and Dispatching Solution is a web-based Fleet Management solution by Forward Thinking Systems. It's accessible to drivers via many devices, including tablet, mobile, and Garmin devices.
 
ArcFleet logo
 
ArcFleet is a fleet management software solution suitable for small to midsize fleets. The system is offered with either cloud-based or server-based deployment. Key features include modules for sales, drivers, equipment, dispatch,... Read More
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ArcFleet is a fleet management software solution suitable for small to midsize fleets. The system is offered with either cloud-based or server-based deployment. Key features include modules for sales, drivers, equipment, dispatch,... Read More

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Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: December 1, 2017


Traditionally, towing companies relied solely on manual processes to conduct daily operations. However, in recent years, a number of software vendors have released software suites designed with towing companies in mind that can automate many processes and make the back office more efficient overall.

Towing software helps towing companies more easily handle day-to-day processes and operations, including:

  • Fuel reporting
  • Back-office accounting
  • Payment processing
  • Tracking and maintaining vehicles

We created this guide to help you better understand which systems are available—and which might be best for your organization. Here’s what we’ll cover:

What Is Towing Software?
Common Functionality of Towing Software
What Type Of Buyer Are You?
Pricing: Cloud-Based vs. On-Premise
Towing Software Integrations
Mobile Towing Software Applications
Other Considerations

What Is Towing Software?

Many towing businesses use software to assist them with back-office functions and to streamline regular processes—from sending out trucks to tow vehicles to invoicing vehicle owners to ensuring trucks are properly maintained. These systems help companies upgrade from unwieldy methods of managing their business and operations, such as spreadsheets, non-specialized software and manual processes.

Towing software falls under the larger category of fleet management software. It typically offers the same standard capabilities found in most fleet management suites, including:

  • Dispatch
  • GPS tracking
  • Fleet maintenance
  • Light accounting functionality

Common Functionality of Towing Software

There are also some capabilities unique to towing software. These systems may come with some or all of the following:

Lot management Allows users to manage the lots in which towed vehicles are held. Stores vehicle information so users can quickly identify which vehicle belongs to whom.
Collections and lien processing Allows users to automate their invoicing processes, send bills to vehicle owners and identify delinquent accounts.
Customer relationship management Creates a database of the towing company’s customers (e.g., businesses and municipal entities it has contracts with), including their contact information, transactions and case history.
Motor club integration Allows users to receive calls straight from motor clubs such as AAA. This integration can automatically send relevant driver information to the towing company and help determine whether accepting the towing request will be profitable.
Mobile accessibility Offers mobile applications for tow truck drivers so they can update their location and estimated arrival time.
Auction management Vehicle information is synced to integrated auction module, allowing the towing company or municipal lot to auction off unclaimed vehicles and preventing duplicate data entry. Auction module also manages buyer and seller information, tracks bids and assists with accounting complexities that result from state regulations.

What Type of Buyer Are You?

There are two main types of buyers when it comes to towing software. In general, most systems can accommodate either type—but some buyers may find that different systems better serve their specific needs.

Emergency services. If your company provides emergency towing services, you may wish to have some additional features. For example, some vendors offer features that allow lost or stranded motorists to provide their geographical coordinates via GPS in their smart phones and can send their exact coordinates to the towing company.

Private towing company. Whether you have one truck or 100, private towing companies will greatly benefit from the motor club integrations and mobile accessibility offered by some towing software vendors. Also consider how prospective systems will scale with your business, since some systems are priced based on the number of tow trucks in your fleet.

Municipal government and police departments. Local governments often have tight budgets. Depending on your municipality’s needs, you might not need a full-featured towing system that offers such tools as auction management or motor club integration. Police departments also have specific needs, such as the ability to integrate with their other specialized software (e.g., dispatch systems), that certain systems offer.

Pricing: Cloud-Based vs. On-Premise

Towing software is deployed one of two ways: in the cloud or on-premise. How the software is priced often depends on the deployment model. Here’s the breakdown:

Cloud-based. Cloud towing software is hosted by the vendor, and can be accessed from any compatible, Internet-connected computer or device. With these systems, you typically pay a monthly subscription fee, which is often based on the number of users or the number of tow trucks in your fleet. Most towing software packages are available in cloud-based versions.

On-premise. On-premise towing software is hosted by the user on their own servers and computers. With on-premise systems, you will typically pay an upfront license fee based on the size of your organization. You may also have to pay annual support and update fees. However, over time, pricing for these two deployment models tends to converge.

Towing Software Integrations

While some towing software platforms might come with their own accounting modules, others offer integrations with accounting systems like QuickBooks so you can easily sync your data from one system to another.

Additionally, some towing software platforms also offer integrations with major insurance companies and car clubs such as AAA, meaning you can get calls automatically routed to your system from one of those organizations.

Mobile Towing Software Applications

Some towing software platforms offer native mobile apps for Apple and Android smart devices. These apps allow drivers to enter data in when they’re on the job, reducing duplicate data entry and speeding up processing time.

Other Considerations

When evaluating new towing software for your company, there are several things you should keep in mind. Be sure to demo multiple products from several different vendors so you have more familiarity with how the different systems compare against each other. Consider what the total cost of ownership for a new system will be.

For example, with software that is offered as a perpetual license, keep in mind that you will likely have to replace the software or upgrade it every five years or so. Whereas with software offered as a monthly subscription, you can use the software indefinitely as it will be incrementally upgraded along the way. However, keep in mind that smaller vendors are regularly acquired or go defunct. If you’re using subscription priced software, you could be without access to the software in those events.

 

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