About JotForm

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to t...


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Supported Operating System(s):

Web browser (OS agnostic)

487 Reviews of JotForm

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(329)

329

4 stars

(125)

125

3 stars

(20)

20

2 stars

(4)

4

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 487 results

December 2019

Antony from Lidistat67 Videos

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2019

Better than Google Forms

I used Google Forms before Jotform and the truth is that I never switched back. Jotform helped very much me and my bussines.

Pros

- Very good designed forms - Very easy to create a form - Much types to select - Cal also create a product form

Cons

I didn't had much cons but I'm gonna say some. - Takes a little more time to make a form. - I had difficulty to add a white block.

Reasons for Choosing JotForm

Jotform was the product that helped me more. It had the future to save forms responses to pdf, team create and other useful things.

January 2020

Kathleen from Leeward Community College

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2020

Form Builder that keeps getting Better

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Reasons for Choosing JotForm

I wanted to be able to customize my forms, have numerous collaborators, an easy graphical interface and a reasonable cost. JotForm fit the bill!

July 2020

Eoin from Self

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Very Good and Constantly Improving Online Form "System"

We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Response from JotForm

Replied September 2020

Thanks for your excellent review. We are glad that your complaint has been resolved. By default, empty fields are not shown on sent email notifications. There's a setting in the email notification where you can enable/disable this feature. Guide: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts If you have any other questions, feel free to contact us in our Support System through this contact form https://www.jotform.com/contact/. Best Regards!

July 2017

Scott from Badge Bomb LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

July 2017

It's great, until you need support

Pros

Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons

Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests. We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized. Products are only as good as their support, and they basically don't have modern support standards.

June 2020

Daniel from Heritage Lifecare

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2020

Full featured form software

Jotform is a key system for automating our information flows, especially collecting media files.

Pros

Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons

More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Reasons for Choosing JotForm

Many easy to use features not available with other SAS.

Response from JotForm

Replied September 2020

Thanks for sharing your great pros. That's appreciated. Unfortunately, we do not have any other pricing besides what you see on our pricing page http://www.jotform.com/pricing/ as of the moment. Our pricing is mainly based on usage. However, to get a permanent increase in your submissions limit, you can complete the Get More task on your My Account section https://www.jotform.com/myaccount/getmore. Regards!