AssetCloud Software

The help desk is very helpful ad has been able to get me to inputting the current inventory into their system. I can download the data when I find a solution I like better so there's that. Ive been having issues with their app it crashes on my newer phone but works with my older one.

Pros

I cant really say that there was anything that blew me away it may be a solution for other businesses but not for my purposes

Cons

System is very detyailed but unintuitive. By far the worst is the inability to print more than one different label type at one time. For example I want to print a large 4x3 label for the bottom of laptops, and a simple barcode with the asset name alone on it. I would have too print the large label reset the design software and redesign the second label, I was told that this "feature" will be coming soon.

Pros

It works great - especially when used in tandem with their barcode scanner and mobile app. You can scan a barcode, make changes to the asset information in the mobile app, then upload the changes to the cloud.

Cons

The iPad app tends to lag a bit after a few hours of consistent use. I've learned that closing the app for a couple of minutes usually fixes the issue.

Pros

I love the fact that I don't have to worry about our users entering duplicate assets and that we have an all in one solution for entering and printing asset tags. Being able to lock in fields saves us so much time and has really helped in keeping our database consistent. It feels good knowing I can easily pull up any report on our inventory on demand.

Cons

The mobile experience isn't quite there yet but hopefully some updates will make it better in the future.

Pros

service, ease of use. using the ipad to conduct our audit has been proven to save time , money and improve our overall support. we can provide better service to our customers on an ongoing basis. i would recommend this product to anyone who asks

Cons

none. ervice, ease of use. using the ipad to conduct our audit has been proven to save time , money and improve our overall support. we can provide better service to our customers on an ongoing basis.

Non really it was a waste of money in my opinion

Pros

I liked the concept of being able to let my employees access all inventory and track at any time it seemed like a great idea

Cons

Over priced! and hard to learn the software! it is just very difficult and very expensive and price almost doubles with every user!

Pros

Very good software for tracking assets. Offers plenty of customisation so you can tailor for the exact type of asset that you are giving out. It also has excellent report generation software which is valuable for having an at a glance overview of how assets are being used.

Cons

I wish there was more of an offline version although this is only a minor issue as there have only been a few instances where I have would have liked to fully use it offline.

The software has allowed us to begin to track our assets. We look forward to more developments as your product grows.

Pros

I like the fact that it is very user friendly. When we need to add something or make a change to an asset it is easy to figure out how to do it without help.

Cons

The system tends to be very slow. The reporting system is very weak. I should be able to pull a report on any information that I input on the system. I asked for a report back in April and it took months to get a response from a representative. It was not until we needed to purchase 10 additional users that we got someone to take action on the report request and even then the information I needed on the report was still not available. If the system has the information input it is possible to pull out the information for reporting. The app that goes with this software always has some kind of problem. We are always having to logout and log back in to get access to our information. Customer service is weak. It seems like they never have an answer for us and always have to get back to us which usually takes days.

Pros

It is cloud based and accessible anywhere that I am. It will be nice to be able to use it anywhere once I get it setup.

Cons

Have to buy the complete to be able to modify label formats. No one told us that and I do not remember seeing it anywhere in the documentation. Did support chat, they told me I had to call in to get support on it. Called in and it took 20 mins for someone to tell me that I hadn't purchased the complete so I couldn't edit my labels.

I have found the support to be great. However, the fact that I need support points to a need for your team to develop the software more. Reporting is difficult, so that impacts the overall value (what good is data if you can't analyze it?)

Quentin is a true asset - He was extremely helpful creating a custom po for my organization. He was informative and very quick to respond.

Our IT department needed a Asset Software. I came across this Wasp Asset Cloud and so far it has made my job easier. (Customer Success Advocate) was very thoughtful and answering all my questions/concerns I had about the software. I know I can count on him again if I come across a question or concern.

Our IT Dept was in need of a Inventory system to keep track of our assets. We had tried a couple other solutions and could not find a good fit for our needs. Until we went with Asset Cloud . The Software is great and very intuitive and allows us to keep track of all our devices.

Pros

Very intuitive and powerful. Once you have spent sometime with the software and input your values your only a few clicks away from adding new assets!

Cons

It is limited to the cloud so you will need a good internet connection.

Quentin was very quick to respond and sort out the issue. He was able to schedule a time slot with me, but then we were able to work it out on email.

I have only been using the system for a little while now (a little over a month) but so far the system has been great. I had only one issue with not being able to add users but I put in a help request and it was resolved in an hour or less. That is great customer service.

Pros

Easy to use
Imports are simple

Cons

Internet Explorer does not allow all functionality

I think AssetCloud is a quality product! It is really helping our school district to get a handle on tracking our theft-sensitive assets.

I don't necessarily feel like it's the most user-friendly software. It's not intuitive. It wasn't until I had the WebEx training that I learned how to use the software. But with that training, I see how versatile the software is. I'm excited for how it's going to save time and help us be more efficient.

Customer Service is where AssetCloud really excels! Whenever I've called, I've been met with a friendly response and helpful advocates. The people really know their stuff and during phone conversations, I don't ever feel like they are trying to get to the next call or the next customer. Their focus is 100% on meeting my needs, whether that takes 5 minutes or an hour.

Every time i have had to make a call some one has answered and given me the answer i was looking for.

Pros

The ease of use and customization

Cons

The label software gave me some trouble with windows 10

Advice to Others

Nope

Customer service has been bar none. System proving very easy to use. I very much enjoy the fact it has a mobile app. And that it is compatible with the motorola scanners.

I have found that the asset cloud software is exactly what we need here at spplus. We are a management co for several parking garages and surface lots, i have several pieces of equipment stored at various different locations, by utilizing the benefits of the software it has been easy for me to track where everything comes and goes on a daily basis.

Pros

the ease of the format for imputing information

Cons

nothing so far

Advice to Others

please have a training manual packaged with this software, when you purchase it

I've used his program for several years now and have had to purchase a couple reports to get the right information on a single report that is needed for a yearly review. I feel like the reports function could be more customizable. The rest of the program works well and does what we need.

I have worked with the MobileAsset software for years. It is very good value for money. It is simple software to set up and to use. The videos and the customer support are very informative. I recommend it for anyone who wants a simple, powerful asset management solution that is robust but won't take a lot of time to set up.