About AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, J...


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Supported Operating System(s):

Web browser (OS agnostic)

48 Reviews of AzureDesk

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(21)

21

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

January 2019

Mark from Signs Express Ltd

Verified Reviewer

Company Size: 201-500 employees

Industry: Printing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Pros

Cloud based and very easy to use. Quick to setup

Cons

More features is always good but they do seem to get added once requested

July 2019

Kaitlyn from VPN Solutions

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2019

VPN User Review

It keeps support tickets reasonably organized

Pros

It's more streamlined than other similar products, in my experience.

Cons

Sometimes certain tickets show up repeatedly in the "unassigned" section.

April 2019

Anthony from MobiSheets

Company Size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

AzureDesk Product Review

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Pros

Very simple to setup and use Useful Knowledge base

Cons

No manual time logging No Mobile support

July 2017

Diego from canarias.com

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

AzureDesk is a software that highlights by its simplicity of use.

Pros

AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

January 2019

Michael from Signs Express Limited

Company Size: 201-500 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Azure Desk

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Response from AzureDesk

Replied January 2019

thank you so much