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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (48)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

4.5 / 5

Last Review Written

September 11, 2019

Pros/Cons

  • Pros

  • The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

  • Ease of use and accessibility price point is good

  • Cons

  • Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

  • reporting is not too easy but is satisfactory for our needs

Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

  • Unexpected costs

  • Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux