AzureDesk vs Freshdesk

AzureDesk has 48 reviews and a rating of 4.52 / 5 vs Freshdesk which has 2201 reviews and a rating of 4.51 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (48)

4.51 / 5 (2,201)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 11, 2019

September 30, 2020

Pros/Cons

  • Pros

  • The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

  • Ease of use and accessibility price point is good

  • Cons

  • Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

  • reporting is not too easy but is satisfactory for our needs

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

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2 Recommendations

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Pricing Guide

2020 Help Desk Software Pricing Guide

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  • Pricing models & ranges

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux