BOSS Solutions Software


 

BOSS Solutions is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.

Major features and capabilities include automatic discovery, incident management, problem management, change management, a service catalog, a knowledge base and dedicated mobile apps for iOS and Android. Reports can be generated to monitor IT environment health and identify computers that may need to be replaced.

 

BOSS Solutions - Dashboard
 
  • BOSS Solutions - Dashboard
    Dashboard
  • BOSS Solutions - Hardware inventory
    Hardware inventory
  • BOSS Solutions - Knowledge base
    Knowledge base
  • BOSS Solutions - Service catalog
    Service catalog
  • BOSS Solutions - Setting screen
    Setting screen
  • BOSS Solutions - Ticket summary
    Ticket summary
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

60 Reviews of BOSS Solutions

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William "Nick" from Greenville Utilities
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

NEW Support Central - Online Dashboard is a Game Changer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very pleased with the ticketing system, asset management, and ease of use. There is a hurdle to cross with getting reports needed, but the support team at BOSS has been outstanding with assisting our end users with getting reports written as they have been requested. I recommend this product, and am thankful that Kris and Ganesh have been able to make our upgrade as smooth as possible.

Pros

The online dashboard is a huge change from the client that we had previously for Support Central. The ability to access via a web browser or via an iOS App has made remote support a reality instead of an obstacle requiring VPN connections. The Asset management feature is a perfect tool for managing system information, especially if you are a Dell shop because of the API connectors that are available to view warranty information. The ticket management system works as it should... it logs tickets and all information associated with the ticket movement.

Cons

It felt like our organization was one of the first one's migrated to the new system, even though it had been available for quit some time. Requests that we would make, seemed like a logical request for anyone that had been using the product, so it was frustrating to our techs when we first implemented the new product. With tweaking and new releases of the Support Central product, we feel much more stable and confident in the path the product has taken us down. The biggest complaint that I hear is the lack of a knowledge base for tips and use of the application from a "Help" section within the product. It would be nice to have some documentation on what the product can do, what the different areas are for, and more screenshots with step by step instructions for our technicians. There should be monthly updates that are written that technicians could subscribe to receive tips and be in the "know" on what is coming in the future.

Review Source: Capterra
 

Ron from Aiken
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

BOSS 4.0

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you need a ticketing system, do yourself a favor and try BOSS.

Pros

BOSS 4.0 is easy to manage on the front end and behind the curtains.

As the point of contact for my IT department, I have never had any issues with getting support when needed. Not only do they assist you quickly, they listen to your feedback and add it in later versions.

Cons

Not much to dislike. It works as intended.

Review Source: Capterra
 

Annette from MaconBibb County
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is very easy to access. I like the different features that the upgrade has. I hope we keep this software for a long time.

Pros

It is easy to use and it gives me more reports that I can create.

Cons

There is nothing I dislike about the software.

Review Source: Capterra
 

Beth from Orange County IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Boss Desk is the Boss for our shop

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

Pros

It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

Cons

I don't always know what the status of adjustments from feedback may be and when something may be implemented.

Review Source: Capterra
 


May 2018

May 2018

The easiest system to setup based on your company needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support
Pros

I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

Cons

very basic input, needs more additions. for example project management, incident manage, and change management.

Review Source: Capterra
 

Allan from UGA
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Awesome product and support staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this awesome product to manage our IT support processes to support all our employee needs.

Pros

BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products.

Support staff and development teams are very interactive and eager to and constantly improving the product.

Cons

Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

Review Source: Capterra
 

Jessie from City of Niceville

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We gather more information from the end user when they are submitting tickets.

Pros

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Cons

That I had not found this product before I purchased Track-IT! I would like to see a mobile app for the end user to submit a ticket.

Review Source: Capterra
 


May 2018

May 2018

Best Value Asset management application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost friendly and efficient application for helpdesk and asset management

Pros

Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform! Best value for organizations looking to streamline their operations

Cons

Integration and work flow set up during the initial stages can be complicated. customization can also be tricky though they have an efficient support team.

Review Source: Capterra
 

Kathy from ARC Local Government
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Great!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory Management

Pros

The software is customer and user friendly and love the fact that custom fields can be added.
I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Cons

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

Review Source: Capterra
 


March 2018

March 2018

It is simple to place work orders and look at history by customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Value for Money
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Support
Pros

Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Cons

Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

Review Source: Capterra
 

Joedy from Augusta Richmond County
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

A wonderful support staff and wonderful team to work with to get the most out of this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flexibility and malleability of the program to be fitted to the needs of the customer so that it can best be used in an ever changing IT world. The product is not another cookie cutter solution that you have to try and make fit to your needs it is fully capable of being customized to the customer.

Review Source: Capterra
 

Ben from Lexington County School District One
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

We implemented BossDesk in January and our district has been very pleased with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

streamlined processes for reporting issues with hardware and software.

Pros

The software is very easy to use and configure. I especially like the ability to add custom fields, which has enabled us to replace some outdated ticketing systems in the district. Another customization that they have is routing rules, which allow you to send tickets to different groups. I also like the different notifications you can set up.

Cons

It is not so much a problem with the software per se, but the initial configuration of the service catalog and routing rules and groups/teams takes a little bit of time. You really need to understand your processes and how you would like to capture ticket data.

Review Source: Capterra
 

Kim from City of Odessa Information Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Implements our service response and keeps history.

Pros

Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Cons

Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Review Source: Capterra
 

Ricardo from City of North Miami
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Great helpdesk software easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More efficiency, able to manage staff better, etc.

Pros

Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us.

Cons

Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work.

Review Source: Capterra
 

Gus from BRK
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

BOSS has been a great addition to our Help-Desk team, we love this application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

Pros

The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons

The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Review Source: Capterra
 

Paul from Forsyth County GA

May 2017

May 2017

For what I use the software for, it has the most robust feature set that I have seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

Cons

The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

Review Source: Capterra
 

Annette from MaconBibb IT Department

May 2017

May 2017

The best conference I have attended.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is software is getting better and that it will be easier for user to use. Human Resources will be able to use this software. The inventory section will also be helpful in this software.

Cons

Needed more time to get with the BOSS team to get hands on experience. Need more days with the tech team from BOSS teach users so when they go back to their place of business, they can teach other users.

Review Source: Capterra
 

Ginger from Douglas County

May 2017

May 2017

Very good, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Cons

Mobility, but you are in the process of upgrading the specs we need.
Assets scanning bar codes will be better too.

Review Source: Capterra
 

Joshua from City of Winter Park
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

Pros

Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software

Review Source: Capterra
 

Olivia from Georgia Secretary of State Office
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent content provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very flexible and user friendly. Appear to be easy to implement the software and provide support for the tech team and users.

Review Source: Capterra
 
 
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