ChangeGear by SunView vs Confluence

ChangeGear by SunView has 49 reviews and a rating of 3.97 / 5 vs Confluence which has 1672 reviews and a rating of 4.38 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.97 / 5 (49)

4.38 / 5 (1,672)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

December 6, 2019

October 23, 2020

Pros/Cons

  • Pros

  • The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

  • This software has a nice and clear interface. Quickly you can run into the product if there is time. Developers eliminate the problems that arise during implementation.

  • Cons

  • The email handling module is highly flawed. There are many operational bug in the coding. The system is not very adaptable to be used for non-ITSM rolls.

  • CMDB functionality is lacking somewhat. You can manage who sees certain assets, but you cannot manage who sees specific fields in an asset.

  • Pros

  • It's very easy to use collaboration tool. Very good integration with Jira. It has very nice document version control feature. A lot lot lot many other functionalities.

  • Easy too use, it has plenty of features and can solve many problems for cooperation

  • Cons

  • The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.

  • Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

Pricing

Pricing Range

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux