Confluence vs Mojo Helpdesk

Confluence has 1728 reviews and a rating of 4.38 / 5 vs Mojo Helpdesk which has 68 reviews and a rating of 4.47 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Confluence

Mojo Helpdesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.38 / 5 (1,728)

4.47 / 5 (68)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

January 13, 2021

December 14, 2020

Pros/Cons

Pros
It's very easy to use collaboration tool. Very good integration with Jira. It has very nice document version control feature. A lot lot lot many other functionalities.
Easy too use, it has plenty of features and can solve many problems for cooperation

Cons
The only drawback is that it's not very user friendly, however Atlassian does provide good tutorials, and I take advantage of that.
Confluence has most features needed for my work, but it can be difficult to format code and mathematical equations easily.

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Pros
This software is very easy to use and has given me the opportunity to make triple the amount of dials I was able to make with other programs.. The information is gives is also very reliable
It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.

Cons
Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.
If you are looking for a shiny and pretty dialer this is not the one. It is a very basic format. Other than that I love it.

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Pricing

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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