Freshdesk vs Hiver

The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

I think the price is right but it is a little too high if you add some features.

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

The analytics are easy but we don't use them very much.