Mojo Helpdesk vs ConnectWise Control

Mojo Helpdesk has 68 reviews and a rating of 4.47 / 5 vs ConnectWise Control which has 1650 reviews and a rating of 4.68 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Mojo Helpdesk

ConnectWise Control

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.47 / 5 (68)

4.68 / 5 (1,650)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

December 14, 2020

January 12, 2021

Pros/Cons

Pros
This software is very easy to use and has given me the opportunity to make triple the amount of dials I was able to make with other programs.. The information is gives is also very reliable
It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.

Cons
Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.
If you are looking for a shiny and pretty dialer this is not the one. It is a very basic format. Other than that I love it.

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Pros
Easy to use and very easy to navigate when looking for screens
Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

Cons
The web interface is great, but the mobile app could use some work.
Customization/branding is a little tedious, but still achievable.

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Pricing

Pricing Range

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Pricing Guide

2020 Help Desk Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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