About MedForward

MedForward is a cloud-based compliance management system designed to help medical practices and facilities streamline the patient intake process with HIPAA-compliant online forms. MedForward enables users to create secure online medical and patient intake forms using key features such as ink-style signature support, an easy-to-use form builder, and SSL encryption. Branded, mobile-friendly forms allow patients to access forms via any internet-enabled device.

With MedForward, users can send forms to patients via their website or a secure URL and email notifications alert users automatically when a new form is received. The software ensures secure data management by running on a dedicated server with hardware firewall and SSL (TLS) encryption ensures all form da...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of MedForward

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 10 of 10 results

Do you use this product?Write a review

June 2018

Blanca Estela from Employee Benefit Exchange, Corp.

Verified Reviewer

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Great service, all our questions are quickly answered and they have taken time to train us well

Pros

Easy to learn, convenient, makes life easier for our clients, the concept is amazing, the team at MedForward is always available to help

Cons

Would like to see a few more features. We have over 100 forms and would like a quicker way to locate them.

July 2018

Medhavi from Houston Thyroid and Endocrine Specialists

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Easy-to-use and robust HIPPA compliant online form creation

Pros

Medforward forms are HIPPA compliant and they will sign a business associates agreement (BAA) with healthcare offices who require this signature. The company has been around for a long time and offers other web services such as website design. . The Medforward forms are very easy to create, allowing for Boolean questions that are dependent on previous answers. I think anyone with any skill level can create very detailed forms. But if you do not want to create the forms their support team is very helpful and responsive and will make it for you. We have created smart online forms that ask questions dependent on previous answers, therefore allowing for very detailed intake forms. We require these intake forms of all our patients. The forms allow for capturing credit card information in a secure way. Also they allow for true signatures. All these features are also mobile-friendly. There is a dashboard view of completed forms and they have a full suite of reports for running analytics on the types of answers received, if that interests you. The most important part is that Medforward forms are very affordable with transparent volume-dependent pricing. They can also create custom forms for you if you don't have the time or inclination to make them yourself. Also they can create easy to use fillable PDF forms - either directly on the PDF form or as a separate set of questions but later superimpose the answers back into the original PDF. These forms are 100% web based

Cons

I really cannot think of many negatives. I demo at least two similar products per year and have yet to find an affordable and easy to use competitor. I have been using Medforward forms for more than 8 years. I do wish they would make an app so that we Can also use the forms in our iPad kiosk. However, they take all enhancement requests seriously and usually there are automatic free product improvements every 6 months.

July 2018

JENNY from UNIVERSITY CENTER IMAGING

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

has been an added value to provide our patients

Pros

It's paperless. Has proven to be more efficient with throughput of patients allowing them to complete paperwork before their appointments.

Cons

Would like more flexibility making changes to our forms. Would like the forms to auto upload to exams date of service.

July 2018

Debbie from Trinity Hand Specialists

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

A pleasure to work with!

All of our patient forms are automated and completion is HIPAA compliant! We no longer have to worry about several different versions of forms floating around since the current ones are always available on our website. Making it easier for patients to do forms without registering for a portal produces higher rates of completion BEFORE the appointment and then more focused attention on the patient AT the appointment. Medforward has been a win-win for our office and the patient!

Pros

Our demographic and patient history forms process is so easy! Patients can enter everything on their own device - WITHOUT registering for a portal, WITHOUT a printer, AND we no longer have problems with reading handwriting. Whenever we schedule an appointment, we tell patients about completing their forms online in advance of that appointment - allowing us to request pertinent medical records, resolve insurance issues, etc, all before the appointment even occurs. Our workflow is so much smoother and we can dedicate more time to patient care once the person reaches our office. I love that it is all HIPAA compliant and we can capture electronic signatures. I also can't say enough about the responsiveness of Medforward staff. They are always prompt to answer questions and I always talk with a human being. Even though I have never met any of the staff in person, I feel like I know them. This is hugely important since, no matter how good a piece of software is, it does no good if the customer service is not equally stellar.

Cons

There really isn't anything that I don't like. However, it would be wonderful if there was a more comprehensive way to allow certain data items (i.e. phone numbers and SSN) to be entered in any format the user chooses and then they would be converted to a standard format of our choice. More flexibility with data editing would be a great future enhancement.

July 2018

Jana from Ertel & Company

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

MedForward has an amazing product! Easy to use, very functional, great support and priced right!

This software has made my job so much easier! I can quickly set up a new client or change an existing form. It is user friendly, dependable and priced right. It has been a perfect fit for my needs.

Pros

The functionality of the software is great! I can easily customize my forms to fit the needs of each of my clients. It was very easy to learn and I felt like a pro in no time. My clients find it very simple and user friendly and I never get complaints.

Cons

My only complaint is I wish there was a way to duplicate/copy a specific question from one form and paste it to another form.

June 2018

Kent from Maryland Laser Skin and Vein Institute

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Medforward set up our Patient Registration forms on-line.

Having patients arrive with their registration forms completed on-line saves time for the patient and the staff.

Pros

Our patients complete their registration forms on-line before coming to the office. Patient registration on-line saves time during the appointment both for the patient and the staff. Our patients find the software very easy to use.

Cons

We haven't had problems with the system. It has been a very reliable system. In the beginning, during the set up of our forms, any issues were resolved quickly by MedForward.

July 2018

Marlo from The practice of Brian S. Biesman, M.D.

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

It's a safe and convenient way for our patients to complete and return their PHI new patient packets

Pros

The ease in which our patients are able to complete and safely return their new patient packet that contain PHI information. Additionally, we love the ease in which we are able to manage changes to these online document on our own.

Cons

Though I would not consider this a con, if you wish for your forms to print out with a customized layout to replicate your existing forms aesthetics, it requires assistance from the support desk to make these changes. Whenever this has been required, I have found their support desk to be very responsive and helpful.

June 2018

Bob from Camellia Women's Health

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

We use this service for our web site and email needs. We always receive excellent service!

Easy email interface and a website that represents our company and services!!

Pros

Ease of use! The email interface is simple enough without skimping on features! Updates to our website are easy to perform!

Cons

We have had no issues that I can think of, I don't think we have even had any outages with our email or websites!!

July 2018

Michelle from Virginia Cancer Specialists

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Great experience working with the reps from Medforward.

Pros

Customer Service is good, good response times. Great option for those who want a turnkey 3rd party system.

Cons

Overall we like the software, there are some things that we would like improved/added (we have reached out, per customer feedback). Would love to see these soon.

June 2018

Julie from Kenai Vision Center

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Med Forward is wonderful to deal with. Prompt responses and very pleasant experience!

Pros

It's so easy for online completion of patient forms. We use to have patients print out their form for completion which when they sent were not secure. After searching for something which was easy and secure we chose Med Forward. Directing a patient to our website for completion is as easy as 1-2-3. Just about everyone has some kind of computer, tablet or phone which they can complete in a matter of minutes.

Cons

I just can't think of anything we don't like about this system. It works very well and we are so pleased.