AxisCare Software

4.66 / 5 (624) FrontRunners

Our advisors have recommended this product 25 times in the last 30 days

About AxisCare

AxisCare is a web-based home care scheduling and management platform designed for home care agencies in the US and abroad, providing unlimited training and support.

AxisCare offers user-friendly scheduling, a GPS Mobile App, automatic invoicing, custom forms and reports, payroll and billing integrations, EVV capabilities, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, and track connections and relationships, allowing agencies to manage marketing efforts and offer a better return on investment.

Easily schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock-ins and more. Track where visit ac...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000

624 Reviews of AxisCare

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(436)

436

4 stars

(152)

152

3 stars

(26)

26

2 stars

(8)

8

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 624 results

September 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

September 2019

Makes Scheduling a Breeze

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

October 2020

Katrina from Family Resource Home Care

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

AxisCare: A company that exceeds the common standards of customer service

Integration was seamless. My branch was the pilot branch for Family Resource Home Care. [SENSITIVE CONTENT HIDDEN] made the trip here personally (Moscow, Idaho- Spokane, WA) to assist with our go live. [SENSITIVE CONTENT HIDDEN] are professional, knowledgeable and extremely friendly. I would highly recommend AxisCare not only for it's features, but also because the team behind Axis Care is exceptional.

Pros

AxisCare offers a user friendly interface and at the same time enables users to do a deeper dive with a range of comprehensive reports.

Cons

As we find features we may want to add or that could be useful, AxisCare works with us on adding enhancements. The cons are only that it takes time to get several features up and running.

November 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

November 2019

the cutomer support and billing is terrible

We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company.

Pros

The prodcut itself is not bad for the money but the service is terrible

Cons

The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible.

Reasons for Choosing AxisCare

The price, and maybe thats why the costomer service is so terrible.

Response from AxisCare Software

Replied November 2019

Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience.

October 2020

Hannah from 2nd Family

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

October 2020

Very good software system so fast paced work environment

AxisCare has been great. We switched from another software in Dec 2019 and so far I do not have any complaints. This has been a drastic improvement from our previous software.

Pros

AxisCare is so easy to use and my click time has decreased dramatically since switching to this software system. I love they have a caregiver app and how user friendly scheduling is. It makes my life as a scheduling manager much easier!

Cons

I do wish there was a way for caregivers to confirm the shifts on their schedule so you know they are checking their schedules and there are no conflicts.

Reasons for Choosing AxisCare

Layout, features, ease of use

October 2020

TIM from AGAPE IN HOME CARE

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

If you want great software with great customer service, choose AxisCare

It's been great. I have a team who I trained on it but now entrust the AxisCare support team to answer all their questions.

Pros

This is difficult to say because the software does so much. I moved from a competitor of theirs and I'd say the mobile app ease of use for Caregivers was the top reason.

Cons

We have different billing scenario needs but the support team ended up solving the problem with a custom solution. They will be working hard on the CRM module which needs work but is not why most people use AxisCare.

Reasons for Choosing AxisCare

Price and flexibility.